Nestaway Technologies — Maintenance move out charges

I have vacated my house with nestaway during the start of this month and i was charged an amount of inr 14, 610 in the name of maintenance move out charges with out any proper explanation or reasoning. I have raised a service ticket (Serial number: cc_[protected] on july 14, 2020 for which i am not getting any response apart from the initial team message asking for 48 hours to update on the issue.
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