Nestaway Technologies — Nest Away Deposit amount refund

Address:

1546 & 1547, 19th Main Road, Sector 1, HSR layout, Bengaluru, Karnataka, India 560102

I have moved out of the nestaway property (Details captured below) on [protected] . As per the contract i was supposed to receive the refund within 7 days of moving out. It has been more than a month and i did not get any response from nestaway.

I have raised multiple service requests on their portal - but did not help.

Another concern is regarding the amount of refund. I was informed that 15k is going to deduct as painting charges though the flat was not painted when i moved in last april. Before i moved in, the area manager specifically mentioned that it would be better not to do the painting so that after move out, we'll get the full amount as a refund (Also i do not see about this painting charges in the rental agreement - please check the attached)
We lived in a place with filthy and faded walls for the last one and half year and nestaway want to charge for painting is really disappointing.

Property address :
307 magna nest, 2nd main road, ambalipura, harlur, bengaluru, karnataka 560103