We had a checklist disagreement, which was marked resolved without an actual resolution, when I reopened and explained that no services were provided; the customer service had the audacity and ability to remove my message from the thread and close the thread.
You can see the discrepancy in the attached photo; it is because they deleted the messages in between, and now I cannot reopen a request or contact the people I previously could.
Similar things have happened with my roommates. We are only given assurances, and our time was wasted; probably nestaway expects that we will pay from our own pockets to fix things that Nestaway assured us will be fixed before our move in. Nestaway takes additional maintenance fees and deducts from previous tenants, however the maintenance they provided was surface level dusting. The cupboard I was given, and bathroom geyser, and sink all had problems. I fixed the sink as it was minor and I did not notice it until after the checklist was made. However the problems with geyser and cupboard were evident even while the checklist was made and I pointed out so, however it was not listed. I opened a service request, but as I said they stretched it for weeks only to close it unresolved, and delete my messages when I reopen it. And as the problems are not listed in their checklist, and they have deleted my messages mentioning this, I fear they will only use this to cut from our security deposits when we move out. During one of their calls they informed me that money will be deducted from our deposits for maintenance needed to make the rooms ready for new people; however, the room was not well maintained when we moved in, problems were not fixed and we had no choice but to trust that nestaway will gradually fix these issues. What is the money deducted from the previous tenants used for?
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