Nestaway Technologies — nestaway house

Address:	122022
Website:	nestaway.com

Name: pranshu singh
Ph. No.: [protected]
My move in date: 20th july
Complaint: wrong commitment (Services not being provided as were promised.)
Desirable resolution: refund of security+token (Inr 13, 000) deducting the rent for these 10 days of stay.

So according to nestaway policy, once moved into a new property you have a time of 3 days to move out if you don't like your stay, but in my case, i was promised by the move in in-charge that the things would be taken care of within 2 days and no need to worry. That was a verbal agreement. He urged me to raise tickets and be patient, which i did, but now in this process of being patient i missed my window to move out. So now i'm stuck with a room where birds, mosquitoes, and insects have full access to come through a big window slot without any covering. I'm being charged for an a/c which is not working. On my move in day, the a/c wire was cut and no power supply was there. I couldn't check if it was working or not. So after raising service request, the power plug got installed but this took a time of more than 3 days (Missing out my move out window), at that moment i came to know that the a/c was not working. I've been raising service tickets and calling the customer support. They ask me to be patient and wait, i don't know if they understand that i've to sleep in a room where with a blow of wind the curtains wander off and the window passage is open for mosquitoes, at a minimum i wake up 4-5 times at night to cover up that passage with the help of curtains and weights.in my opinion, they don't give a rat's #, they just narrate the same replies with the same promises and yet i don't see any development. I'm attaching screenshots of the fines that i'm being charged. These screenshots are dated:27/07/16, but the customer care representative urged to wait until the end of the weekend, ie, today. As i don't see any development, i'm opting to move out.

I had such high hopes with this startup culture that i rather chose them instead of any pg. I believed in their business model and was an admirer until i myself moved in. After the harassment i've been through, not only makes me feel that i've been cheated but also that this startup sounds pretty cool on paper but the operations and other loopholes make it pretty hard for the consumers.

So after all this, all i seek is that i will go to an old school way of living in a pg nearby, and would like to move out without being fined. I. M being fined as if it's my mistake or fault. I would love to serve my lock-in period but not like this, that's for sure, and the time is up for being patient.