Nestaway Technologies — Nestaway not returning security deposit. Added discrepant/extra charges/bills with no details

ankitsplash

Address:

#1546 & 1547, 19th Main Rd, beside Biryani Zone, Sector 1, HSR Layout, Bengaluru, Karnataka 560102

I vacated a Nestaway 1-bhk property, 203, SLV Nivas, Satya Sai Layout, Whitefield Bangalore-560066 on 25th Feb, 2020. As per policy, I should be getting my deposit amount refunded within the next 14 days or till the owner sends this deposit amount back to the company and the company pays me back.

It would be relevant to bring to note that before vacating, I have been charged additional amounts as whitewashing charges and multiple utility bills without any detail or break up of the charges. I paid these extra charges amounting to 9000 apart from the regular monthly rent of 12500 for the last month. Still, while vacating numerous other charges were included in the name of cleaning and whitewashing repair maintenance etc.. No details were furnished on break-up of these.additional charges.

It's been over 2 months now and after multiple follow ups over calls and mails, I still haven't got my security deposit refunded.

Please find attached screenshot of my email follow up with Nestaway team containing all details of my concerns and also the discrepant bills. There hasn't been any response on that as well. This is my hard earned money and I really need it at this challenging time. Please do the needful to get me over this trouble and harrassed feeling of getting cheated.

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NestAway Technologies customer support has been notified about the posted complaint.

Apr 27, 2021

Updated by ankitsplash As stated above, I checked with the owner of the property who confirmed that they have refunded the amount and it is with the company now. However, there is no action from company's end to return the amount back to me. I have paid a total of 34, 671 INR to Nestaway as security deposit before moving in on 25th May, 2020

May 05, 2021

Updated by ankitsplash I still don't see any action. Nobody responds to my email or call. This is cheating. It's my hard earned money which I need at this difficult time.