Nestaway Technologies — Nestaway Technologies Refund of security deposit not received

Its been over an year, the security deposit is not credited back!!!
Moveout date: Jan 2020.
I have been following up regularly since Dec 2021 - Jan 2022. I do not recieve any updates on the case.

My interaction with customer service:
1. They tell me that the internal team is working on it, and yet there is no update from them.
2. They tell there is an issue in Nestaway's backend configuration, because of which the ammount is not getting released. (over 365+ days!!! the amount is still not released)
3. Even if the notice period was served (45 days) they are still charging me the fine. There is some internal issue due to which it is showing that the move-out date is before 45 days.
4. Inspection is done and the key is also handed over. (over 365+ days!!! the amount is still not released)

Propoerty address:
208, 2A, 12th cross, inside telecom layout, outer ring road, HBR layout 5th block

Property Onwer:
Renuka Bhat