[Resolved] Nestaway Technologies — no area manager, house listing improper and no tenant leads

1 Review
Bangalore, India
 gopiein on Jul 23, 2019
It gives me immense sorrow and frustration by the manner in which my very simple ticket is being handled by your support staff. I am the house owner of the below apartment which is listed with nestaway since 3 plus years.

House id 8370
Apartment name : parimala sunridge
Area - siddapura whitefield bangalore

Since last few months my apartment is having occupancy issue which had never happened in the past since the apartment is very much in prime location on varthur main road in whitefield, covered by residence and all amenities surrounded like school hospitals and shops.

I raised a ticket sc_01373619 with support team requesting for looking into it. Its been more tha a month and there is no progress on it atall. Infact no one called to update on what and who is taking action on this issue? Now to help the team, i tried to investigate on what may be the issue with such low response.

I opened nestaway.com and tried to run the search for house on my area "siddapura, whitefield, bangalore". I noticed that my house was not appearing atall in the search result. I then raised another ticket with nestaway sc_01392319. I tried to explain everything possible to the support rep. I even escalated the issues to upper levels, but until now the issue is not resolved.

Yesterday yogesh from support team called me to inform that there is no issue. When i followed the steps again to search my area for the house, i noticed that the result which the search result is showing is displaying houses from other areas aswell. To name the few, it had marathahalli (7km away) hoodi (9km away) kr puram (12km away) and many other far distance apartments which do not belong to siddapura area. Finally i was able to find my house on 2nd page of the result which was after 14 to 15 rows below.

When i asked yogesh, why is the search working incorrectly (Considering someone is looking for house in a specific area for which he has entered exact location (Ie siddapura), yogesh's reply was that 'sir, nestaway has many houses and that i do not see any issue in the same'. I was surprised by the reply since its about common sense that search is to search houses for a specific criteria. You cannot show houses at a district level instead of location.

Now as a second step to investigate it further, this time again i searched with exact apartment 'parimala sunridge' name this time {considering if someone is looking for place in my apartment}, the result was again inaccurate and false. There are 2 apartments in this society, and both were appearing in the last row after several other apartments from hoodi, marathahalli, kr puram etc. This time again yogesh reverted with the same answer that there is no issue. He then hanged up the phone without any assurance or next plan of action.

Now my query to nestaway is "how do you expect someone to book a visit to my apartment, if they cannot even find by the location/name???"this the issue why there has been no tenant leads in my property and considering if the issue remain unresolved, i do not expect any progress in future.

I have now 2 bed vacant in my apartment which is not getting listed property as per location.

There were few more anomalies which i want to highlight here and may be the cause of this issue :

1. The apartment is in prime location. My house was listed as prime last year, why is it not listed this time? What has changed recently? Another house (Which is sold out) in the same apartment has prime tag. What is there difference in listing then? I ahve attached picture for the same.

2. My house is an "apartment" and not a "individual house". Can you please get this corrected as bachelors prefers apartments and not houses in whitefield.
I have attached reference picture for these 2 points for your reference.

There are 3 tickets opened for these issues for which i am not receving adequate response. This is very frustrating.

Sr no. Request status
Sc_01490974 grievances ➢ vacant bed 2 days ago work in progress
Sc_01478821 other services ➢ others 12 minutes ago closed
Sc_01472331 other services ➢ enquiry ➢ house listing work in progress
Sc_01454026 other services ➢ others work in progress
Sc_01392319 other services ➢ others
Sc_01392316 business ➢ vacant bed
Sc_01373619 business ➢ vacant bed work in progress

As a ceo of the firm, i would humbly request you to kindly help to get this issue resolved as this will surely impact other genuine houses aswell.

If this will remain the same and as per you, this is how nestaway's fulfillment logic works, then i would like to initiate contact termination and prefer giving the house to another agencies, who would be happy to host me.

Please feel free to call me on my phone if you need any other information,
I sincerely look forward for your support,

Today i am also informed that the area manager karthik has left the job and there is no area manager for my house. How can you schedule visits without area manager? Who is responsible here?

Please provide me contact for the zonal manager or anyone who is responsible.
Complaint marked as Resolved 2019-08-24 05:16:21

Complaint Status

[Jul 23, 2019] NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
NestAway Technologies Customer Care's response Jul 24, 2019
Hi Gopi, this is not what we wanted your experience to be! We will definitely have this matter looked into, and help you in having these issues sorted out. We'll be connecting with you shortly.
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    Nestaway Technologies - no area manager, house listing improper and no tenant leads