Nestaway Technologies — non refund of security amount

Address:

1546 & 1547, 19th Main Road, Sector 1, HSR layout, Bengaluru, Karnataka, India 560102.

I was a resident of at one of the properties through nestaway technologies for around 1.5 years, i occupied the apartment on 31/07/2018 and left the apartment on 07/06/2020. By nestaways’s policies, i should’ve received my refund, latest by 18/06/2020. However it’s been 25 days post by move out, that nestaway has not refunded the amount nor has it updated me with any proper communication over email or through its application. The application and services have a policy of raising service request and i have raise service requests over time with no probable outcome or response with a date of refund, i’ve followed up repeatedly by raising numerous concerns overtime and feel that i’m being cheated out of my money at this given point in time.
The calculation of refund has been miscalculated in the app as well - according the application, following is the breakdown-
Bill
1. Your balance with nestaway or owner (This is the money you gave as security deposit.)
₹ 25832.38
2. Pending dues till date (Rent + previous dues) this is your previous pending rent and dues.
₹ 706.0
3. Charges applied for early move-out (Applied as you are moving out before the 6 months lock-in period.)
₹ 1978.8
Repair and maintenance charges ₹ 0.0
Credits ₹ 0.0
Total amount ₹ 23147.58

Please note point no 3 is not to be applied in my bill because my living duration in the nestaway property has been more than 6 months. Therefore the recalculated amount in refund should be -
₹ 25126.38.

I have been trying to reach the customer care for the clarification of the same however there has been no response or refund