Nestaway Technologies — Not paying rent to owner.

I am the flat owner and for the past 3 months, its been a tough ordeal dealing with nestaway.in spite of having a clean contract of two years with them on fixed rent terms, they chose to change it to revenue share model without my consent within 10 months. As initially i was not interested in revenue share model proposed by them, they put a false claim saying i requested to offboard the tenants and hence applied a penalty in my settlement statement. My rent for the months of march and april 2020 was withheld, although the tenants paid them the same. After much thought, i consented to change to revenue share model, after an assurance from them that the rent will be paid by the first or every month. Till date, rents pertaining to april and may is pending.

I have tired umpteen times to reach their customer service numbers, however even once it was not attended to. The call is on hold for 2 minutes and thereafter an automated message says my service manager is busy and the my number is forwarded to her and she will call me back. Not a single call was received back from my service manager.

All throughout, i have been writing to my service manager and mails copied to their all india customer service, their cfo and ceo as well. No one has bothered to call me nor settle my grievances.

The only reason i agreed to work with them was the investment made by tata group executive chairman mr. Ratan tata in this venture. The brand name tata holds huge respect and ratan tata is even more know for his virtuous ways. Unfortunately, my experience belies the ethos that tata group stands for.

My house id number is hid-68821.