Nestaway Technologies — Not returning the Settlement Report charges Rs. 2650

I am the owner of HID 47554 and Nestway had charged Rs. 26500 to the tenant as part of the settlement move out in June 2021. It had been more than 5 months and none of the work is carried out by Nestway even after frequent chasing. Given this I had carried out all the work by myself and asked Nesaway to refund me the amount.

After protracted emails/ phones, Nestaway team ([protected]@nestaway.com and suraj.[protected]@nestaway.com) agreed to refund the amount.
Every time I chased I was told the payment will be processed this week/ next week etc.. but it is never returned. I am still continuing to chase but there is no more replies. The is highly unprofessional behaviour and amounts to cheating.

Will be great if someone looks into this help resolve this issue.