[Resolved] Nestaway Technologies — pathetic service by nestaway "no water in the whole apartment"

vinilkumar.pro

from Chennai, Tamil Nadu

Address:

560068

Hello,

I am staying in nestaway since nov'2018 at manju's nest, bangalore with house id: 43138. This is the third time i have been facing the water disconnection issue. The issue occured late in the mid night and there was no response from the house owner or the property manager. The house owner says, he is not responsible and asked to call nestaway. The property manager does not lift the call and the nestaway does work only from 8am to 8pm. Whom should we contact in this critical time? In the morning i logged a complaint to nestaway at 8:15am and they said they will send water tanker but nothing yet till now.

Due to this issue i had to miss my office for half day. Can you imagine the discomfort one has to go through without even a single drop of water at home? How do we fulfill our nature calls etc??? Do you realize the pain and frustration we go through??? I hope this issue will be taken seriously and make sure it won't be repeated.

Vinil

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Mar 23, 2019

Complaint marked as Resolved

NestAway Technologies customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2019

NestAway Technologies Customer Care's response Hi Vinil, we regret you've been facing this issue. We will have a check on it. We have received the required details and will be connecting with you soon.

Feb 18, 2019

Updated by vinilkumar.pro No water tanker yet??? Can someone have the courtesy to call me or respond to the issue? Don't you understand the seriousness of the issue?

Feb 19, 2019

Updated by vinilkumar.pro The so called area manager, Prem Kumar has escaped saying that he is out of station! Is this the kind of staff you keep who escape instead of resolving the critical issues your clients face????

Feb 19, 2019

Updated by vinilkumar.pro Nestaway can't even find a single water tanker in the whole city through out a day??? This is what your area manager replied!!! Finally, the house owner got a water tanker in the night and this issue was solved temporarily. How about a permanent solution for this???? Are you going to take any responsibility of your hired apartment OR you are here to just collect the rent and do the business??? I am afraid you proving yourself FRAUD!!! All the apartment mates have grouped together already and we are going to take prompt action against NESTAWAY if proper action has not been taken and this issue has not been resolved. We don't want you to expect surprise notices and hence ask you finally to resolve these kind of issues ASAP!!!