Nestaway Technologies — Refund initiated but not paid for over 2 months

I was asked to vacate the property with 24 hours notice and I did since the owner deboarded the house from Nestaway. The refund process took more than a month to be approved.
They finally approved the refund and deducted unjust amount for some cleaning service which never happened. Now the refund is still showing as processing even after 2 months.