[Resolved]  Nestaway Technologies — refund issue

Neswatay is pathetic in terms of service. I would never recommend people to book a house on rent with nestaway.
Incident - 2nd oct 201
I had so much problem with the move in and there was very less/no support after i paid token money for booking, sec deposit, onboard charge (Which nestaway says is agreement making, house cleaning and all one time charge) and sept rent.

I was supposed to move in on 2nd oct, however my rent agreement was not done as my address was not corrected even i had updated long back. Also on 1st oct move in manager called me and said move in cannot be done as 2nd oct was holiday for nestaway as well. To my surprise i had already raised long back that i am moving in on 2nd oct, but at last moment i was told cannot move in cannot be done. I was moving from bangalore to gurgaon and had no where to go.

Clearly so unresponsive people, even customer care told they will help me within 1 hr, but no one called up, even after calling up so many times. Clearly there is no concern even after paying up for services.

Following were the payments made by me :

1. Invoice id: m7tvg6boyptuibk-token amount paid - on 16 sep 2017-rs 2600.0

2. Invoice id: 2gnebwfffgksyfq-date paid on 22 sep 2017-reason-security deposit amount paid-rs 7500.0

3. Date-paid on 22 sep 2017-reason-onboarding charges-amount paid-rs 3000.0

4. Date-paid on 25 sep 2017-rent september-rent for september from[protected] to[protected]amount paid - rs 2020.0

After all these things i was so depressed and decided to cancel booking, so i raised cancelation on 2nd oct on nestaway portal, to my surprise i am still did not get my refund, even after so many days, even if nestway business states it would refund the money within 7 days clearly its almost month.

I raised the ticket for refund but nobody looked into it, escalated till level 4 nobody looked or commented or bothered me to help me out or call. Calling up customer care, they would give stupid reasons that it would be done in 1 day or 48 hours, don't worry and all. Its pending with some or other department. Every time different versions of answers, but the don't hesitate to say it would be done with 48 hours.

Customer care level 1 make excuses that manager is not available and he is gone for lunch and sometimes colleagues act as manager and talk to you and assure you will get refund. You have to talk harshly to talk to manager, who is no different from his junior subordinates.

Everyday i have been calling nestaway, even tough the give me answer it will be done with 24-48 hours. Fed up of lies.

A big problem lies in nestaway is no co ordination with there teams, be it customer care, accounts/finance or techincal or ground time.

Even i am moved out i still getting mails for oct rent. I highlighted this so many times and they tell me that it will be taken care by technical team, but for last 1 month my dashboard is still not updated.

Nestaway is not simplifying living but shelling out pockets of people and not helping them. Big fraudsters.

Attached ticket for refund