Nestaway Technologies — refund not yet received

vyshnavi 3101

from Gurgaon, Haryana

Address:

560068

I recently moved to one of the nest away's property (Internal transfer) its almost a month i havent recieved refund statement as well from the back end team if this happens beyond i wanted to proceed legally since one month none of the back end team is taking responsibility in resolving complaint. They have deducted all unnecessary deductions which is againast agreement rules and policies. When we called to customer care and informed about it people are not sure why the money is deducted. If i dont recieve money with in a week i will proceed legally on this issue.

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NestAway Technologies customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

NestAway Technologies Customer Care's response Hi Vyshnavi, this isn't how we wanted you to feel about us. Neither is it the experience we want you to have. Could you edit this review and share your ticket ID so that we can connect to understand what went wrong?

Jul 30, 2019

Updated by vyshnavi 3101 we raised a complaint again on Saturday but unfortunately there is no response from their end. Every time it happens again and again a new executive closed older complaint and raised a new complaint. But they just raise and moved the complaint to WIP as usual. This is nth time that it is happening. Let me please know the refund amount and status that i need to receive and the earliest service request is sc_01524430 and all required screen shots ad info are attached in the same service request clearly. Please look into the issue and provide the status atleast this week.

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Comments

vyshnavi 3101

from Gurgaon, Haryana

we raised a complaint on saturday as well but you people are so irresponsible in resolving its almost 40 days and you guys are tonting us rearding this issue .Ticket number is SC_01524430

vyshnavi 3101

from Gurgaon, Haryana

It's 3 months now they have neither resolved our issue nor given rent adjustment. Each and every time they are coming with new deductions. They are not returning our money since 3 months we are almost calling them daily and people are not responding to the complaint. it is been escalated to many times to head of teams but people are no where considering this issue. Even in the complaint section they haven't seen the comment posted by me its almost more than a month i posted my response but they haven't responded to the query which tells that about their interest in returning our money.