[Resolved]  Nestaway Technologies — refund of my money

Address:	500033
Website:	www.nestaway.com

I am a resident of hyderabad. I used to work at a company in begumpet and recently switched to one in hitech city. While travelling through the city the company is about 19 kms away from my home, it takes 90 minutes at least to travel. So i have to take the orr to commute to work which is 40 kms one way. It is neither cost effective nor time effective.
I decided to rent an apartment nearby my office, at walking distance from office. Nestaway showed an apartment that matched my requirement. I went to see the apartment on around 18th oct 2017. The nestaway agent (Pranay) took me to the apartment. As soon as i entered the room i was going to be given, i could smell cigarette smoke and was concerned as i can not tolerate smoke of any form. I asked pranay if smoking is allowed in the apartment. Without saying anything on whether smoking is allowed, he just said that the guy who smokes is going to leave. I believed him and went home. After going back, i made a booking on the apartment and made a payment of a total of inr 18, 726 and they gave me a move in date of 29 oct 2017.
On 29th, i went to the apartment with all my luggage in my car, went in to meet and greet my new roommates when i was shocked to see the whole house was filled with smoke. I confronted the person to avoid smoking in the house but he said he wont stop smoking in the house. He was very rude and talking to be badly. I immediately talke to nestaway manager who tried to intervene but the roommate talked rudely to him too. I realized there was no point in talking further and went back home for the night. The nestaway manager assured me that they will talk to safety team and make the bad roommate vacate. It is day 6 today and i havent been given a place to stay. With such a bad experience and absolute unresponsiveness from nestaway, i have understood that they dont want to help me find a place to stay. And even if they offer me a place to stay now, i will not accept. Therefore i want a full refund of the money i have paid.