[Resolved]  Nestaway Technologies — regarding door lock / keys

Address:143 , ground floor , j block , mayfield garden, 122018

While we moved-in to flat, area manager agreed to provide refund to co-tenants for lock they have put on their expense. But later nothing was done for same.

As a result co-tenants did not let us make the duplicate keys till amount is settled or paid to them by us.

We have raised a service request internally sc_01457965 but awaing response since 3-4 days.

Customer care team told us that it is awaiting approval from area manger.
Area manger do not talk to us over phone. He has stopped picking up our call.

Please look into this. It been just two weeks we have moved-in and our life have become like hell.
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Jun 30, 2019
Complaint marked as Resolved 
Doen
NestAway Technologies customer support has been notified about the posted complaint.
Jun 29, 2019
Updated by Sweta Varshney
I hope we will be treated fairly .
Jun 29, 2019
Updated by Sweta Varshney
Out of rs 1640 /- . Amount 820/- is paid to co-tenants by us ( three new tenants ) to get the keys from them .
Each share rs 274 /- . If not possible to refund the complete amount . Atleast refund the amount which we have paid to co-tenants .
As i consider its the responsibilty of nestaway to provide new tenants with keys of flat which us being overlooked by area manager .
Jun 29, 2019
Updated by Sweta Varshney
I consider its responsibilty of nestaway to provide us with keys of flat which is somehow neglected and dealt with ignorance by nestaway AM .
Even the time of our discussion with co-tenant, we tried to reach AM . But he didn’t responded properly over phone for issue and asked us to call later .
Verified Support
Jun 30, 2019
NestAway Technologies Customer Care's response
Hi Sweta, this isn't how we wanted you to feel about us. Neither is it the experience we want you to have. Thank you for sharing the ticket ID with us. We're having this checked and will reach out to you soon.
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