Nestaway Technologies — regarding their poor quality service

Address:

Gurgaon, Haryana, 122018

We have moved in a 3bhk flat by nestaway on 17 june 2019. There so many of our concerns that are not being handled by them despite a daily follow-ups with them.

Below are current open issue that we have been chasing since our move-in :

1) at the first day of our move-in, we asked for the cleaning of backyard and front yard, which is neglected by them continuously.
Even i have raised service request for same two weeks back, there is no update on ticket, i have escalated the ticket from my end four time.
Daily i call to customer care, they daily escalate from their end and ask me to wait for some time.
I don't understand how much time they want us to wait for cleaning done. It already been three weeks dude.
Tired of taking follow-ups daily with no proper updates.

2) we have been charged assure monthly maintenance every month. We were not being informed about same beforehand.
Even our co-tenants are not being charged same. Am confirmed us overcall that apart from rent and ac rent, there are no other charges to pay per month.
But in our dashboard we see around 350 monthly charges for maintainemce service that we were not pre-informed about.

Please remove this monthly charges, also, i am sure even if we pay those maintenance charges you guys will not provide any service timely. I am tired of getting follow-ups ob 1) cleaning service.

3) in my room there is a shared almirah, while i was informed about separate almirah for both roommates. After i paid for everything, and at time of my move-in, i was being informed about same.
There is a ticket raised for same but there is no update on same as well despite continuous follow-ups.
I need a separate almirah as i was told before my move-in.

Please work on them. I hope i will be listened now at least.