Nestaway Technologies — Remaining Deposit not refunded yet

Hi,
I taken a hose on rent from nestaway technologies on nov-2021 and left the house on june-2022. According to House rules once we left room respective person should return deposit within week. But received deposit RS. 21023 /- and remaing deposit RS. 15726 /- Not returned yet. When i call to call center they always relied that deposit is with owner once we get deposit from owner we will refund you back. When i called owner he replied that he returned depsit to nestaway talk to him. When i given rent late the fined 100 /- rs per day. But there is no facility when owner is not returned deposit or nestaway not returned deposit. When call or mailed to reperesentative they always replied same reason. Please help out to refund my deposit. Please find attached pdf of mail communication and image of remaing deposit. In image refund button is there when i click on button and provided bank details it shows that refund will credit on your back account within 5-6 days. This process i have done 4-5 time still my deposit is not credited.

Please help out on this.

Thank You

Yours Faithfully
Tanaji Deshmukh