| Address: | 1471, 13th Cross Rd, Vanganahalli, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 |
I am Vartika Agarwal staying in Desai Suites, Channasandra Main Road, Ambedkar Nagar, Whitefield, Bengaluru - 560066. I am staying here from past more than 3 years now and this property is being managed by Nestaway. My current year's Rental agreement was scheduled for renewal on 16 April 2021. I have been paying monthly Rent of Rs. 9731 to Nestaway on time till date but they have not provided me with the renewed Rent Agreement. I raised a complaint with Nestaway to renew my agreement, but even after escalating the issue at several times, there is no response from them. Refer attached photo for the complaint raised. I also tried contacting the Nestaway customer care, but there is no response! Nestaway is very poor in customer grievance redressals.
Because of the poor property maintenance, Desai Suites owner have discontinued Nestaway's agreement and the property is being off-boarded with them currently. Since, September 2021, I have been paying rent to property owner directly. Now, Nestaway is saying that since the property is off-boarded, they cannot provide me the Rent Agreement from April 2021 - September 2021.
I appeal to either get the Rent Agreement from Neataway for a period of 16 April 2021 till 31 August 2021 OR Refund the rent I have paid to Nestaway from April 2021 to August 2021 (Rs. 58, 386).
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