I was a tenant staying in the nestaway property in hyderabad (Premier residency 3 bhk) since 2 years. Since the covid-19 pandemic lock down has started i. E., from march 22nd i am not staying in the property and finally place the move out request to vacate the property on 18th of june 2020. I am facing 2 major problems from nestaway regarding the move out.
1. Some people were staying in the house during lock down and since the house is having ac the electricity bill for may month is 10, 000 rs has been raised (~1700) has been raised in dashboard. Since i was not staying at the property and the government had also ordered the house owners to support tenants who were not staying in the house to not ask for payments. But still i have been paying the full rent for past 3 months and i had requested nestaway to remove the electricity bill from my dashboard and created a ticket meaning raised an issue for the same. Till now i have not received any communication from nestaway regarding this and instead of removing these charges they have been adding fines on my dashboard without any reason. I have escalated the issue many times but received no response.
2. On 18th if june 2020 i have placed move out request which should be requested 10 days before you actually vacate the house since they have to conduct inspection and all. Today is july 15th and there is not a single call or email from nestaway regarding the return of my deposit amount. I have already got a call from nestaway representative that my house inspection has been completed and i have returned my keys to the area manager.
I am trying to get in touch with nestaway customer care and their centre is shut due to pandemic and the area manager is of no help regarding these issues. After i have vacated the house he is speaking rudely and do not have any answer to my problems. I have always been punctual in paying all the bills and rent since 2 years now i am having so much trouble from nestaway when we require their support.
I am attaching the screenshot of tickets raised in hope that i get some clarification or resolution a tleast this time after all these efforts
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