Nestaway Technologies — security deposit not refunded even after 40 days

I've vacated on 31st jul 2020 and i've yet to receive my deposit refund. I've got mail mentioning that refund has been processed from your end and whatever remaining amount is there owner has to refund it to you, which you'll refund it to me. I've spoken to owner, he said you haven't given deposit amt to him at all. House id 129918. Even sr cc_08429952 says owner has to refund it, so we're closing the sr since its resolved. If i haven't received refund amt, how come it's resolved and closed?