Nestaway Technologies — Security deposit not returned by Nestaway even after owner has made the payment

I have vacated from Nestaway on 8th of Feb 2021. As per their policy i should be getting my security deposit refund within 7 days after the owner has paid the refund to nestaway.

The owner has paid the amount on Feb 24th.
So its been 1 month since nestaway received their payment from the owner, but still they are saying that the amount is not returned by owner. They are not responding to the tickets created or via phone.
Attaching the payment proof from owner.
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