Nestaway Technologies — Security deposit refund fraud Rs.14648

Address:

1471, 13th Cross Rd, Vanganahalli, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

Nestaway House id: 13177
Flat number: S-203

Security Deposit: Rs.42500
Rent Start Date : 19-December-2021
Rent End Date : 01-October-2021

Rent dues = None
Early leaving dues = None, as we informed Nestaway well before standard 45 days.

Amount Nestaway has to refund me(as is) = Rs.14648 (excludes already refunded amount of Rs.12978)

Following are dispute amount which Nestaway has retained illegally.
1. Shower repairs defect = Rs.700
There were no shower head in bathroom 1 when we moved in to home. This is recorded in the Nestaway move in video. So I can’t be charged for the items not provided to me.
When we vacated on 29 Or 30-Oct-2022, bathroom had shower head and it is video recorded by one of the Nestaway employee when he visited for home check up on the same day. I cannot be held responsible for the missing items after I moved out of building.

2. Curtain Rods Repairs = Rs.600
There were no curtain rods when we moved in. This was informed to the then area manager Gangadhar and I have proof.

3. Chimney Repairs Defect = Rs.4000
Chimney was completely working condition when moved out. It is video recorded by one of the Nestaway employee when he visited for home check up on 29 or 30-Oct-2022. Cleaning cannot cost more than Rs.300

4. Geyser Repairs Defect = Rs.2500 + 2997 = Rs.5497
This is the best part. Geysers in both bathrooms were not working when we moved in. I fixed them with the help o[censored]rban Clap & it costed me Rs. 2997. I have all the proofs.
Geyser condition recorded by Nestaway itself in the move out video provides all the proof that geysers were in working condition while I moved out.
So here Nestaway has to pay me back (2500 charged illegally + 2997 for geyser fixed personally as Nestaway did not address the issue inspite of repeated report of the issue. Total = Rs.5497)

5. Door stopper defect = Rs.250
Door stopper was defective and wrapped in tape before even we moved in. This is clearly available in the move in record video. So refund 250.

6. Existing dues = Rs.548
Rs.500 is charged to me because of rent payment. Fact is I made payment on 3rd of the month & deadline is 5th of every month. Nestaway’s outdated and incompetent payment system marked this as not received. But it was completely deducted from my bank account. It is Nestaway who initiated transaction reversal at bank level. I had to repay the rent. By this time 5 days has spent. I’m not Nestaway for the payment issues while me and my Bank cleared payments to Nestaway.
I have email proof of one of the Nestaway employee acknowledging the problem from their side & confirming me that the due fee will be cleared and as usual they did not keep their words.

7. Utility door aldrop was not working when I moved in to the home. I have to fix it by spending from my pocket. This was done after repeated reporting of this issue & Nestaway failing to fix the problem. I have proof of this reporting to Nestaway & the amount has to be refunded to me is Rs. 268 fixed by Urban Clap.

8. There were unpaid Bescom dues and no electricity when we moved in. Dues was cleared by me. So nestaway as to refund me Rs.285 (have proof)

So Nestaway is holding my Rs.14648.

Most of the above things are video recorded by Nestaway team. So Most of the proofs in the video held by them. I can provide all other proofs like reported issues, expended amount.
I hereby request a transparent addressal of this grievance.