[Resolved]  Nestaway Technologies — Security Refund not processed

Address:

#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1 Bangalore Bangalore District Karnataka India - 560102

Hi,
I was staying in a nestaway property from Aug2019 till Oct2020. In which i paid security deposit of 2 months of rent which was ~51K INR. I vacated the house on 1st Nov and still waiting for my refund of security to happen.

Nestaway committed that refund process happens in 2-3 weeks when i took the home, while when i was vacating, property manager confirmed that due to current pandemic situation, it may take 2-3 months, which considering the economic turmoil, i understood. But now it is 7+ months and dont see any reason i should be more considerate. I raised a ticket in their portal in Feb 1st week & escalated to highest level, no response. There is no other way i can reach out to them.

When i spoke to the property manager, he simply said to go and visit office, as he also doesnt know how someone can get their refund.

Since i had provided ~51K INR, 1st deduction was of 18K against painting and upkeep, post which another 563 for electricity, which is fine. But i just checked and they have made another deduction of 4500 against maintenance & move out charges, which i was told are covered in 18K deduction. I am simply baffled at the audacity of this company that 1st of all, no refund is happening, than all these unnecessary deductions.

Need help as i really dont know when will i get my hard earned money, while i understand the situation is difficult, its not easy on any o[censored]s, specially the middle class.