Nestaway Technologies — Serviceless houses/ improper response from customer care

Address:

560045

I have moved in the house mid of last year and no amenities are provided as per the list mentioned in the website. No person gave me even the key and agreement copy on the date of movein. When ask for house to given with all amenities they kept asking for charges from the time I moved in, even for the basic amenities such as plates are being charged. No lights provided inside the room and we are not allowed to use the amenities in the society however we pay huge amount as rent to the owner comparing to the actual rented tenants.
Also, my sign was forged in one of their service document and they are unable to respond to me yet! Where is the safety for all my periods being submitted to the team? When I call customer service, they recommend me to file a case against them. Is this the way a service provider works?