[Resolved]  Nestaway Technologies — someone else staying in my booking

Address:	Hyderabad, Andhra Pradesh
Website:	Nestaway

My name is aviral agrawal and i have booked a bed in pg through nestaway but have to cancel it due to personal reason but after two days i cancelled my cancelation and wanted to take that booked bed. I got confirmation from customer care that i can move in as bed is in my name. And that's the process and reflecting in nestaway mobile app under my dashboard.

Just after a day when am planning to #, i got to know someone else is staying in that bed which is in my name, am getting charged for that and area manager has already allocated my bed to someone else where in i have not yet move out and that person who is staying has not yet completed his documentation. So i informed to customer care, they said the ticket through nestaway app.

Now it's been 3 days i have been chasing customer care and area manager to sort this out but since 3 days they are just making all false commitment. I clearly mentioned that i have to vacate my existing flat and today i. E 30th nov is my last day please hurry up but they didn't resolved the issue neither they don't feel its important to keep in touch with client, i have been harassed by nestaway managers and finally i have no place as of now to stay and my money also getting deducted as a rent without staying.

When bed is in my name how can you allow any one else to stay in my bed and as per process of nestaway before you move in you have to complete all documentation but that fellow has not yet gave 100% document but staying there.

Just spoke to area manager rajesh he is stating that he got mail so he will be giving this bed to someone else coz i made cancelation.

But customer care is saying bed is in my name how cn someone else can stay. Am attaching screen shot of nestaway app under my dashboard where the said flat and bed in my name also attaching cancelation revoke status.

I feel like cheated and got completely stressed out with such pathetic unfriendly behavior and fake processes and commitment.

Where should i stay now? What about my money and harassment i have been through. How it will get compensated.