I booked house ID : 25513 and was scheduled to move in at 10 am, 15th June. I have not vosited the property and used the online video consultation feature.
When I arrived at the property @ 10am, there was nobody to greet me, I was not even given the details of the property manager as you guys mentioned. After struggling and getting into your backend team, I got hold of a number and when I called him, he didn't even have the idea that my move in was scheduled today and worst part he didn't even have a key for the property.
He got the key maker, got the room opened and oh god you should see the room (refer to attached pictures and videos), stinking like hell, looking like a dumpyard and when asked why was it not cleaned prior to my move in since you guys have charged me in so many ways, he said the room is in this state only from last 2 years, i cannot do anything, even a cockroach would feel ashamed to stay in such a property, I went to my office, dumped the luggage in a hotel room and opted for internal transfer.
I didn't even step inside the property, so why am I being charged with rent, onboarding charges and move- out charges.
your customer support sucks, everytime it is hardwired to say we will get back to you, we are looking into it. from SM team i was asked to get the statement in written and all charges will be refunded, you guys have only given me pain every time, spoiled my day 1 at office, lured me of extra charges and gave me false promises
there is still time to undo all of this, if all these charges are not refunded in next 2 days, you guys better see me in police station
Mistakes committed:
Listed an abandoned house on your platform
house not readied for move-in
Property manager not at property (not even assigned)
looted me in form of different charges ( how do you push move-out, onboarding and rent when the property is not even suitable for civilization and because of you guys)
Spoiled my first day at office, extra charges incurred because of stay in hotel, no valid alternative provided and assisted with.
CC_08608596
Society charges have been deducted again, I need that to be refunded too no reason why I should double spend on it Attaching other charges that has to be refunded from previous transactions Total refund amount: 1770 + 4000 + 3574 + 3350 = 12694
Was this information helpful?
Post your Comment