Nestaway Technologies — Unfair charges are being levied

Address:

1546 & 1547, 19th Main Road, Sector 1, HSR layout, Bengaluru, Karnataka, India 560102

Hi I would like to inform that I am being unfairly and unreasonably charged by Nestaway. I am a tenant of Nestaway residing in Mumbai. The incident took place on 17/18th March 2019. I saw in my dashboard (nestaway app) that I was being charged for some services. Of the charges some were not at all valid. I enquired with my room mates and even they were not intimated about it nor was I. I raised a ticket initially informing them of the issue. I was given a breakdown of the charges, of which some were valid and I was ready to pay for that. But some were not at all justified. So on informing about it to them, I was told that an area manager will be sent to verify this. But he never made the visit (because of the covid 19 situation and I accept that). But despite that they are still charging me a fine for it. Now what I dont understand is, if I was told that the area manager would come and verify the charges and he didn't come, why should I be charged a fine for that. No one has come till date and nothing of this sort been done. And yet everyday I am being charged a hefty fine unreasonably. I also received a note saying that the charges cannot be waived off, but how is that possible without verification when they had already suggested that an area manager will come and check it. I had already raised a ticket regarding this but no solution was provided to me. And now when I am trying to raise another ticket I am not able to do so through the application or website citing an error in the server. Even the customer care of the company is not working and there is no way to communicate with them. There is no response from them. It has already been more than 2 months and still no solution has been provided. On top of that my fine charges keep accumulating . Please help as this totally unfair and unjustified.