Net Express — Worst customer service

Address:

Chennai, Tamil Nadu

Am residing RTO, Tiruvanmiyur. I use the broadband mostly on weekends and i face the issues with them mostly on weekends only. Yesterday(12thJuly, 2015), there was no issue in the modem. But, could not connect to the web services. Called to call center and they said they raised a complaint and it will get resolved in 4hrs. I did wait for 4 hours and called again at 8, issue unresolved and calls unanswered. They did not even give an update on when the issue will be resolved even i did pro-actively asked that is there any possibility for this gets resolved more than 4 hours? will the call centre work after 8 too? and they said yes for both Can't you even give an update on the issue at-least when you are not able to resolve on the turn around time? BAD CUSTOMER EXPERIENCE