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NetXpress / Micronova Network Solutions Complaints & Reviews

www.netxpress.in

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Updated: Apr 16, 2017

Complaints 32

Resolved

7

Unresolved

25

So far, so good. NetXpress / Micronova Network Solutions is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope NetXpress / Micronova Network Solutions will keep up the work and continue to help more customers with their concerns even better 🤝

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Bad Broadband service

Worst Internet Service Provider EVER !!!

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NetXpress / Micronova Network Solutions reviews & complaints(32)

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Address: Chennai, Tamil Nadu, 600119

Website: www.netxpress.in

I live in Taramani, Chennai and I am using NetXpress for the past 6 months.

In the last 3 months (till now), internet is slower than a sloth (0.5 Mbps) where I subscribed for 10Mbps. I have been calling them every week in these 3 months. The one and only response I get is "Your complaint has been registered, we'll forward this to the technical team to look into it." The technician came once and asked me to send an email to...

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Address: 600041

Website: NET express broadband

In December month my optic cable wire was destroyed du to heavy thunderstorms.i have compilation to head office many time but they taken the complaints but they saying that's the technician will come and resolve this problem .But the technician's didn't come near my home only the technician office .i went there but they didn't respond to my complaint they will say that's with in 5 minutes I will be there but they won't come if I called means...

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Address: 603103

This is regarding the (Net express) internet connection. I have taken new net express broad band internet connection on 26/sept/2016. The day when i have taken the internet connection, internet is not working, no line in the coax led. I have informed the same to the customer care about the connection issue. They promise to fix the issue but still they did not fixed the issue. There technician called once but did not came to fix the issue....

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Address: Chennai, Tamil Nadu, 600119

Website: www.netxpress.in

I've given the advance for the 2mbps package (amount-2150 inr) and as per the company policy the installation should be done within 3days but till now it is more then one week there is no installation and no one is picking up my call for the same problem and also customer care service people are not responding to this problem.
Client/company-netexpress
Location-plot-607, tnhb, ponaiamman 2nd street, shollingnallur, chennai-600119br...

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Address: Chennai, Tamil Nadu, 600096

Website: www.netxpress.in

I am a customer of NETXPRESS internet service provider. I have registered so many complaints and dropped mails for not having the internet connectivity but there is no use of complaints. The team is not providing any resolution for the issues faced my me. They call me every alternate day to ask the details of the issue and tell that the technician will come on this day that day, but technician never came. You can contact netxpress at 044...

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Address: 600119

Website: www.netxpress.in

Hi,
Recently we are taken new connection from Netexpress. We are getting very low speed of internet.

Could you please resolve my issue ASAP....

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Address: 600028

Website: www.netxpress.in

Team,

we submitted Shift of internet Connection, they did not respond to anything, no one is responding.

Also requested for cancellation and request for refund (security deposit)...

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Address: Chennai, Tamil Nadu, 600080

Website: www.netxpress.in

Actually 10days back we are taken NetExpress net connection with 1MB speed tenure of 3months. But last week onwards net speed was came 2KB/s.
I didnot expect this type of speed from NetExpress.
Could you please resolve it ASAP, that much will be appreciated....

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Address: Chennai, Tamil Nadu, 600119

Website: www.netxpress.in

Respected Sir/Madam I am using the mentioned company's internet services(Netxpress) from the past 8 months.every month half of the time internet will not work and also from last 2 months they are mentally torturing us with their services.no response when we call to customer care and also after recharging every time from the next day internet is not working and they are taking days to resolve and also within 1 or 2 days again the same problem...

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Address: Chennai, Tamil Nadu, 600113

Website: www.netxpress.in

Friends, Please don't Purchase and lose your money to get the internet connection with the above service provider. Almost one month no one is responsive and no internet connection as well in Taramani, Waste fellows in services. Please don't use the Internet connection as well Regards Rakesh...

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Address: Chennai, Tamil Nadu, 600113

Website: www.netxpress.in

My sincere and true advise to those who opt for netxpress broadband service
please don't go for it, no one follows professionalism there . Promises on network speed
is usual like other ISP but when it comes to customer services they are local Guys who doesn't care about customers . even if you complaint like 1000 times they will act like it was the first time .my frustration level was at peak decided to cancel and...

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Address: 600041

Website: netxpress.in

I bought an 2mbps connection around 1000 rs and the quality of the internet, speed everything was fine. But the connection dropped often, the customer service is very bad and they get 1000 rs for this cheap service. Don't ever go for netxpress...

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Address: Chennai, Tamil Nadu

I using "NET Express" internet connection. It never works properly. And Customer care even more worst. If I do repeated calls also they never picked single time also. Now I need to change my 3 month plan to one month. From past one week trying contact customer care but no luck. I am irritated with this connection. Please don't go for Net express internet connection in Chennai. Always problem with connection. Please be aware...

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Address: Chennai, Tamil Nadu

Website: www.netxpress.in/contact.html

Hi, The Netexpress Chennai have a very bad customer service. The connection was not working for almost 10days, when i called the Service number : [protected], no one picks up. When i try to send an email complaint on their website(http://www.netxpress.in/contact.html), it will not allow to send a complaint. Over and above when i checked my usage report, it shows the usage even on the days when i have not used it at all. I received a call...

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Address: Chennai, Tamil Nadu

Website: www.netxpress.in/index.html

I have informed before a week ago to the company for the disconnection of my internet connection.And the refund, but the company didn't send anyone for the disconnection of my internet connection. So i request you to tell the company to send someone for my disconnection and refund as soon as possible as i am leaving this place....

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Address: Chennai, Tamil Nadu

Website: www.netxpress.in/

Netxpress in thiruvanmiyur, chennai is given worst service. I have taken connection for three months and net speed is very bad. it used to get disconnected frequently. No one pics up the call at the customer care. If you call at least ten to fifteen times than only they pick up the call.Out of four months I have got net only one and half month hardly. They are providing worst service. One day their was no net in my house I have called at...

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Address: Chennai, Tamil Nadu

I'm a customer of Netexpress broadband in Sholinganallur I'm trying to get in touch with their customer care but no success. their no is[protected] their website also has no details for customer care http://www.netxpress.in/ Please help [protected]...

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Address: Chennai, Tamil Nadu

I purchased broadband internet services from the above provider in thoraipakkam, Chennai. they gave contact numbers of Customer care center for any problems. They took 3500 advance money for 3 months. It worked fine for 2 months but since then it has not been working properly. Repeated calls to Customer care center and are not picked up. daily trying to contact them but no luck. I got frustrated with this connection. The manager who gave...

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Address: Chennai, Tamil Nadu

False information and poor services provided to the customer. For example, 1 mbps plan for 599, its an affordable price, but the speed they mentioned, not even meet the broadband speed (256 kpbs). While contacting the customer support, they frequently saying, we are working on it and clear the issue asap. However, its almost a week, nothing happened. I am not only suffering, near tharamani, chennai, most of them in the same situation.....

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Address: Chennai, Tamil Nadu

Am residing RTO, Tiruvanmiyur. I use the broadband mostly on weekends and i face the issues with them mostly on weekends only. Yesterday(12thJuly, 2015), there was no issue in the modem. But, could not connect to the web services. Called to call center and they said they raised a complaint and it will get resolved in 4hrs. I did wait for 4 hours and called again at 8, issue unresolved and calls unanswered. They did not even give an update...

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