[Resolved]  Netmeds — Order delay & Medicine units changes without checking with me

Order ID[protected]W
Order placed - Oct 13, 2022 11:29 AM
Estimated Delivery date - Oct 13 - 14
Ordered Ecosprin 75mg and HCQS 200mg as prescribed by my doc.
I was promised a delivery on Oct 14, but I'm yet to receive it.
Upon reaching out to [protected]@netmeds.com they have reduced the quantity of the medicines without even consulting/validating it with me.

Calling the customer service team did not help, as they keep saying that we will let the backend team know. There is no option to speak with backend team or the escalation team via chat or phone.

Please help resolve this issue.
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Nov 19, 2022
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Oct 18, 2022
Netmeds Customer Care's response
Hi Varghes,

We apologize for the inconvenience caused.

Please be informed that our team will get in touch with you through the mail at the earliest.

Your continued support as our valued customer is highly appreciated.

Netmeds Team!

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