[Resolved] Netmeds — refund non delivery of medicines | |
Date: 16th jan 2019 This is regarding the order no nms[protected]m. The order was placed on 14th jan, the medicine did not arrive even until 16th jan eod, the support team is asking me to ciontact the courier as the courier delayed it. Why should a netmeds customer contact the courier wich is netmeds responsibility? Dont you think this makes sense? I cancelled it immediately as patient was waiting for those medicines as these are not buying accessories which can wait, there is no concern shown at all. I cancelled on 16th jan, i was told money will be refunded within 24 hours and i am still waiting? Sorry to say, i will not order anything from netmeds and will inform in my circle to never use it as they dont have concern for patients at all. Was this information helpful? | |
Feb 21, 2019 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Jan 21, 2019 Netmeds Customer Care's response We believe it is only fair to tell the entire story. The only reason you were asked to contact the courier was because they tried, according to their posted order history, to deliver 3 times and were unable to contact you. That was indeed on Jan 16, exactly 2 days after the order was initiated by you. We regret any inconvenience caused by this and we have processed your refund.
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Order ID-NMS[protected]MSO1, [censored]ment delivery date was 28th jan 19.fake updates provided by netmeds customer care that the shipment is now ur home town it will deliver today before 5pm.its a medicne.plz dont play the game.ecom express phisically got the shipment 29th jan, now still shipment is guwahati.i call to ecom express also.
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