Netplus Broadband Complaints & Reviews

I recharge my netplus account on 26 September but even after the recharge of 589 my internet is not working when I call the coustmercare they say it will update in few hours but so far my net is not working I call them 10 time's but my issue is not resolved they are careless and not values coustmers time .

Wifi internet speed is low, not working stucked from few weeks

Following is the email I have sent to Netplus Broadband L2 but no response after 3 days.
Email:
I am absolutely disappointed and disgusted by the service provided by the Netplus team. It is not even a month I have already lodged about 4 complaints back to back to get the issue resolved. I have been struggling to get my internet connection working steadily. On daily basis I am facing temperoray disconnect issues. Unless I do not restart or reset the modem it would not work. Today was the day when my internet connection is totally gone. All I can see is red LOS light and this is 2nd time happened in past 18 days. I am working from home. There are 2 other homemates who are working from home. Due to this bad service we are not able to complete our working hours. We are loosing our salary here while I am paying for your service.
I have called customer service they create a ticket and then I have to chase the technicians to get it fixed. The technicians do not worry about calling back. When after hours and hours the service resume, then the technicians call after couple of days to close the ticket by asking otp. I was still okay with temp disconnect (because it is expected from Netplus Broadband?) but now me and other colleagues are without the internet and we are salary on it. I would request you to please escalate the issue to the senior level and get the issue fixed for us and pay for my loss. If you could not do it please do let me know. I would disconnect the services very politely. All I would need is my installation fess of rs 1000 and modem charges of rs 2500 to be credited back in my account or pay me cash. I can't afford to keep such a connection this is just not done.

I am so fed up that I am willing throw these equipments of yours in the middle of the road. This is just heartbreaking.

You may revert back to this email or call me. We have lot to discuss here

Note: please do escalate the issue to the highest authority available in the region.

Thanking you in advance.

Regards

Jasdeep Singh ( very upset customer)

It's been 2 days since i have been complaining about malfunctioning of my router in jammu netplus office but they always say i will be sending our repair person soon but that soon never came. Now they are not even picking up the calls and have not even responded on mails, please help me in this issue their behaviour and attitude towards their customers is so unresponsive and this is now getting unbearable for us !!

I am complaining from last 25 days about your netplus Operator Khursheed in MALERKOTLA (Punjab).I paid him 3000 as advace for new payment for new connection four weeks ago.But still not got any connection nor any reply from netplus.Even they are not picking up my call nor refunding money.Please give any satisfactory reply.

My wifi is not working from morning..

I have never seen such worst service.i always recharge my netpuls account but it resumes after 8 to 10 hours. This sach a pathetic service I will never recommend netpuls to any of my relatives nor my friends infact I'm going to close my all 5 netpuls connections.

Regards
Altaf Hussain Malik
Cust ID [protected]
[protected]

WIFI connection of ID No: 3221184 in the name of Parminder Singh is not working from previous 24 hours. While calling your call center we received feedback that our area is down whereas other wifi connections of our neighbours are working completely fine. It is sincerely requested to you to kindly do the needful.

Your service is so pathetic. Your staff is so uncooperative even they did not lodge my complaint even after calling 200 times for last three days.
I have never everencounter such a pathetic service providers. After giving my hard earned money you people dont even think to solve grievences.
My cust id is [protected]
In the name of rupender singh chauhan and my maild id: [protected]@gmail.com
Kindly revert in my mail id

My Customer ID is [protected]
And registered Mobil No.[protected]
The Internet is not working yet
I Pay the internet bill on time, yet the internet shuts down during the exam.

My customer id is [protected] my net not working properly last 10 days but nobody careit on my complain. customer care service very bad

Not working net date 21/08/2021
2 time complete submitted
Account id [protected]
Model- ZXHNF660
Mobile no [protected]
Name sonu shah
Address # 282 burail chandigarh

I had already paid bills of june, july month through local operator. But still showing bills are pending. I had a word with customer care representative no of times they suggest to email to customer care the bill proofs but local operator not giving any proof of payment. Kindly register a complaint against local operator for either he has not paid the dues or for not providing me my receipts. It s been a month i am requesting for proofs as he was saying he had already paid.

Making an issues for disconnection OTP

I informed you for disconnect my connection on 6/8/2021 and refund my money but no any action from your side.so immidiatly disconnect my connection and refund same.

I have been calling since last week for the requirement of wifi extender, either no one is answering on the customer care service or no valid answer is given to me regarding my requirement.

This is really disgusting

Poor connection of netplus broadband

I installed the Netplus broadband on dated[protected]yesterday) plan499and paid Rs.2950/- but net is not activated yet. I have made complaints many times to the local operator.He came and ask me to restart the modem after 1/2 hr. But all is vain. And Net is off. Till now there is no moment.I am in loss of my work. Please take quick action .
Thanks.

Hi team,

My net plus net working properly and local services provider also not responding and resolving the issue on time.

Today i recharge my net plus broadband id no.[protected] with name shyam lal verma through google pay i paid amount rs 707.00 on 2 aug 2021 at 7.12 am with upi trans[protected] which was showing succesfully in favour of [protected]@icici but after paying my amount i wait for 15 minute and inform to customer care for updation they provide consent to get it resolve in 30 minutes after waiitng 2 hours again i call customer care they said it will resolve till 2 pm again no changes in my id inactive and i also mark mail to customer [protected]@netplus.Co.In but still no changes till 10.15pm
kindly help to get it resolve my kids school live classes and me already waste my whole days, thanks