Submit a Complaint
Claimed

Excitel Complaints & Reviews

www.excitel.com
1
Last updated Oct 2, 2022
Complaints 508
Resolved
13
Unresolved
495
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
Quick Links
Statistics
Share
Contacts
Complaints
ADVERTISEMENT

File a complaint to Excitel

Having problems with Excitel?

File a complaint and get it resolved by Excitel customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ADVERTISEMENT
Excitel
Customer Service Contacts

Excitel Website


Excitel Head Office Address

48, Okhla Industrial Estate Phase III
Delhi
New Delhi District
Delhi
India
110020

Excitel Phone Numbers

Toll free
1800-200-2273
31
33
Phone
+91 11 3344 7788
18
25
View all Excitel contacts
ADVERTISEMENT
Broadband
Excitel
Complaints

Complaints recently resolved by Excitel customer care

View all complaints

Most useful Excitel reviews

Featured Excitel consumer stories

Excitel reviews & complaints(508)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
vipul rajvanshi
from Noida, Uttar Pradesh
Oct 2, 2022
Oct 4, 2022
This thread was updated on Oct 4, 2022
Report
Copy

Excitel — Regarding refund amount after service termination

I've given termination request on 1 sept 2022 and submitted the router properly. Account Name- Vipul449
During installation of ONU Device, It was promised with me that if I terminate the connection, refund amount will be transferred within 7 - 30 days.

Now after 22 months, I'm terminating my connection as their service is not available in my relocated area.
After giving termination request, I received...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Himank Kulshreshtha
Sep 23, 2022
Report
Copy

Excitel — Regarding service network issue

It's been more than 3 months gone, i am frustrated with the customer service and local team support. They are not able to resolve the concern now . Team excitel If anyone is paying u up then this is your priority that the service should be smooth for the customer, I have made the worst mistake ever to take your connection . To think that might be you will take good care of the service But this is the worst ever decision I made . The local...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mirchi Nav
from Hyderabad, Andhra Pradesh
Sep 21, 2022
Report
Copy

Excitel — Not Refunding the money

Hi
Due to not installed on time I have cancelled the connection and requested for Refund the money.. But its been more than One month Still they are not refunding the money
And Customer care people are not answering for the delay.. they keep on asking me to wait for 1 day, wait for 1 day

Here is the Ticket / Request details
user:[protected]
Ticket / Request : #1425642...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
raghavv
from Delhi, Delhi
Sep 21, 2022
Report
Copy

Excitel — Security amount refund fraud

Excitel is giving only excuses that we are initiating your security refund only they are postponing a date 60days has been already over.executive is giving issues that payment gatway is updated that why we have a delay but at the time of purchasing they committed to refund next days of submitting the router totally fraud after follow instructions given by the company never purchase excitel connection only they are good enough in purchasing...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
[email protected]
Sep 18, 2022
Report
Copy

Excitel — Refund policy

As per rule of refund policy
I have to submit my Excitel ONU Device and refund process initiated but last 12 days before suddenly company change refund policy and say refund will get after 90 days. And company does not informed me regarding this policy this is so good during refund of ONU Device refund policy for me is refunded within 30 days so please take action against this policy without inform me and refund my security deposit...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
[email protected]
Sep 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Excitel — Regarding refund policy

As per rule of refund policy
I have to submit my Excitel ONU Device and refund process initiated but last 12 days before suddenly company change refund policy and say refund will get after 90 days. And company does not informed me regarding this policy this is so good during refund of ONU Device refund policy for me is refunded within 30 days so please take action against this policy without inform me...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bm9032
Sep 17, 2022
Report
Copy

Excitel — Internet not installed and not refunding the amount of both security deposit and the yearly fee

I paid amount for Excitel new connection on 11/09/2022. They promised on same day connection and I paid 2000 rupees for security deposit for router and for yearly connection of 200 mbps amount paid is rupees 5664. They did not install any router or I never get the service from Excitel.

I requested for Refund of my whole amount 2000 + 5664 = 7664 rupees, till now no one connected me and did any refund.

Please...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dr JANARDHANA N
Sep 15, 2022
Sep 15, 2022
This thread was updated on Sep 15, 2022
Report
Copy

Excitel — Wifi speed not upto the mark and not promising

I took excitel broadband one and half month back... Took a package of 400mbps for one year... But till today never saw that speed and atleast every alternate day I'm facing network issues... And their team could never solve the problem... Worst ### they have... I don't know how to survive with this network for another 10 and half months...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
W
wsanjeev
Sep 15, 2022
Report
Copy

Excitel — Router replacement pending

Reference may please be made to ticket number 9988407.

Complaint was raised last Tue on 6th Sep 2022.

More than a week is over, still waiting for the device replacement. Umpteen number of calls were made to local service provider Shri Avi Gupta on his mobile number +[protected]. He promised day before yesterday that router has come and will be replaced the same day.

Yesterday also, he promised...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
hyderabadi2020
Sep 14, 2022
Report
Copy

Excitel — Internet connection is not working

My username is viqarahmed73 and am not getting connection since 7 days they are keep telling me that they are updated my complaint but they are sleeping on the field work so as my internet. A month of service money has been taken but since 7 days i don't get the network issue resolved and i don't know how long they will take it to rectify the issue. They said their technician are working on it, but I must said that their technician is sleeping...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gagi cool
from Delhi, Delhi
Sep 11, 2022
Report
Copy

Excitel — Low Internet Speed

I was using excitel broadband Internet from June-2022.I paid 2400 rupees for 4 months Internet plan of 100 Mbps speed.They also took 2000 rupees extra for providing a router.But they are not giving Internet speed of 100 Mbps.I am only getting Internet speed of 20 to 30 Mbps.Very slow speed every time buffering.I have complained to excitel customer care Many time, but they call and said that problem resolved but I am not getting any resolution.They...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jayantnahata
Sep 10, 2022
Report
Copy

Excitel — Security deposit not refunded

Hi,
i have taken a wifi connection for excitel through online medium and used it for one year. When my time of one year completed then I returned the modem on july 2022 to the company when i have asked the customer care to refund the security, they told me to wait for another 1 month as security will be returned by the company. after 1 month when i have chased them for the refund they continously denied for the refund. now it's almost...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
snaveen1111
from Bengaluru, Karnataka
Sep 2, 2022
Report
Copy

Excitel — Worst service provider

I have taken prepaid 3 months for the 300Mbps plan with OTT subscription, as per the service provider/sales executive they mentioned its of plan with Hotstar subscription and for 3 months I paid but its been like a month still i have received the OTT details and called customer care multiple times almost like 30-40 times but still no update and the worst part is with the Helpdesk they are saying like they don't have that plan only.
br...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
abx1
from Delhi, Delhi
Sep 2, 2022
Report
Copy

Excitel — Excitel is refusing to refund the amount paid and also failed to deliver proper services

Paid INR 6999 for 1 year to Excitel Broadband on 9th June 2022 with assured speeds of 400 Mbps.

However, since day 1, speeds have never crossed beyond 130 Mbps. Raised several complaints with Excitel customer care but till date the issue has not been resolved.
Almost 25 complaints have been raised in the past 30 days and everytime the complaints are closed by their customer service without actually resolving the issue.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chetan5420
from Noida, Uttar Pradesh
Aug 24, 2022
Report
Copy

Excitel — Security amount not refund after connection termination

On 22 May 2021, | Take Broadband connection from Company Name "Excitel Broadband Pvt. Ltd.". They have deposited INR 2000 as refundable security amount against Fiber ONU device on same day along with 1 year recharge amount INR 5645.12 After Using Service for One Year, I terminated my connection on 28 May 2022 & I got below SMS from Excitel; "Dear Chetan, in order to process refund of the security deposits, Submit the Fiber ONU device with...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
R
roy gaurav
Aug 19, 2022
Report
Copy

Excitel — Worst/pathetic internet service

Worst service. I will not recommend anyone for excitel. According to the executive of the company their local service provider does not heed to the company's directions. Repeated complaints of malfunctioning of wifi since installation has fallen to deaf ears. Complaints have been made for rectification of the problem repeatedly to customer care, help desk and even to the CEO of excitel but no avail. They have not even bothered to visit the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mansi_11
Aug 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

The device was already returned in the month of Apr 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
UserId: [protected]
Ticket No: Tkt349623
Read full review
Aug 23, 2022
Complaint marked as Resolved 
no it is not resolved, i have stil not received the amount please check and don't mention its resolved till it is
Excitel customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kirp
    Aug 18, 2022
    Report
    Copy

    Excitel — Refund payments delayed

    Hello,

    I have never seen that kind of customer support team which excitel have pathetic, irritating, irregular. Ticket 9565710 Refund last 27th of July I was submitted my bank details to excitel as per procedure after submission of bank details within 10 day you get ur refund, but still I haven't receive yet.

    Yesterday I was called supervisor dept and requested for raising complaint for the same but that person...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    C
    casourabh
    from delhi, Delhi
    Aug 16, 2022
    Report
    Copy

    Hi Team,
    I request for shifting the connect. But as per Excitel Broadband procedure. They first terminate the connection then shift to new Location.
    For this I already submit Router to the Excitel centre on 29th June 2022.
    It’s been 50 days I’m waiting for the refund.
    I also Shared my bank details manually for refund procedure.
    Still I’m not getting any update or refund.
    Kindly refund my Deposit money as soon as possible. So, I can continue this in my new location.
    Everyday i need to call them they are saying they working on urgent basis but nothing done from their side.
    I raised ticket multiple times nothing happened.
    It’s already 50 days long everyday i need to call and trying to mail them but nothing happening.
    I wanna my refund please.
    Read full review
    Excitel customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Pawan Moolrajani
      Aug 12, 2022
      Report
      Copy

      Excitel — Not returning Security

      The device was already returned in the month of June 2022. However the company is failing to refund the security Amount of INR 2000. I have raised ticket several times and also tried following up. Each time I get assurance that someone from finance team will call you up but no response till 12 Aug 2022. For reference please find the details below.
      UserId: pawan87_mcn
      Ticket No: 1376063...
      +1 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Recent comments about Excitel services

      I didn't get any response from Excitel yet.
      vipul rajvanshi

      Excitel related businesses

      Pacenet Meghbela Broadband [PMPL]
      1
      (67)
      Mahanagar Telephone Nigam [MTNL]
      1.7
      (2830)
      Alliance Broadband
      1
      (520)
      ADVERTISEMENT