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Excitel Complaints & Reviews

www.excitel.com

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Updated: Apr 13, 2026

Complaints 651

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20

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631

Bad 😕 It seems that Excitel has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Excitel reviews & complaints(651)

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Address: Excitel Broadband Pvt. Ltd. 3rd Floor, Plot No. 48, Okhla Industrial Estate Phase III New Delhi – 110020, India

Website: promo.excitel.com/delhi

I would like to file a complaint against Excitel Broadband for providing misleading information and poor service.

Before installation, I clearly asked their customer care whether TV channels would work with the WiFi connection. I was informed that both TV channels and OTT services would work. Based on this information, I agreed to proceed.

During installation, the technician installed the connection without properly...

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Address: B-60, SECTOR-2, NOIDA

Website: WWW.EXCITEL.COM

1/5 Stars – Absolute Disaster: 7 Days No Internet, Zero Support (Ticket #[protected]

Excitel delivered a completely sucked-up service experience. My broadband failed on March 19, 2026 – 7 days of ZERO connectivity, crippling my business operations. Ticket #75865434 remains open with NO action despite daily follow-ups.

Customer support? Non-existent. Endless false promises: "Ground team en route" (never came),...

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Address: Delhi

Dear Concern,
I raised a shifting request on 2nd oct 2025 but still it was not shifted, i also raised so many complaints telephonically on customer care, i didn't use their connection since 21 days. but no one is there who listen this and solve the issue on priority.

Ankit Dusad
[protected]...

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Address: Hyderabad Telangana

Website: www.excitel.com

To Whom It May Concern,
I am writing to lodge a formal complaint against Excitel Broadband for their failure to resolve the ongoing internet service issues at my residence. This is completely unacceptable given that I am a paying customer who has invested in your 6-month, 300Mbps plan.

On July 2022, I made the full payment of ₹4, 238.00 for this plan. However, I have been experiencing consistent internet outages and...

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Address: Bengaluru

29/4/2025 - An Excitel employee messaged me on Whatsapp stating that they issued a notice against me for not returning the router after terminating my connection. The issue for termination of connection was that in Jan, '25 there was a service outage for more than 3 weeks. After multiple times calling the customer care there was no response hence I shifted to a new ISP. My connection became inactive in Mar'25 and i kept receiving...

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Address: 592 CHHA /64, Ram Nagar, Kharika, Telibagh, Lucknow

Respected Sir/Madam,

I am writing to formally lodge a complaint against Excitel Broadband Pvt. Ltd. for failing to process my security deposit refund and for their unresponsive and negligent customer support.

Below are my details for your reference:
Customer Name: Diwaker Singh
Username: [protected]
Registered Mobile Number: [protected]

On 23rd November 2024, I returned the...

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Address: Kammanhalli, Bangalore

I am getting legal notice from the Excitel that I need to pay INR 25000 for their router, as I haven't returned their device and It's harrasment to their agent according to Excitel.
Router was burnt in fire accident which I have conveyed to customer service several times and I cancelled the connection therafter as I relocated.
I have patiently explained the scenario every time the agent contacted.
Customer support enquired...

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I had excitel fibre connection installed in my flat on 4th February 2024 for which I had paid Rs 3582.82 in full for a 6 months plan. But since the connection has been installed, I am continuously facing issues and the company is making me talk to their customer care executives without any proper resolution.
They had sent their technician but they were also not able to resolve the issue.
When I asked the company to discontinue...

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Address: 11-11-366, Road # 5, Sowbhagyapuram, Sri Ramakrishnapuram, Saroornagar(PO)

Website: www.excitel.com

Subject: Request for Service Improvement and Potential Termination of Broadband Service.

I am writing to express my disappointment with the continued performance issues of my Excitel Broadband Connection (Account No:[protected], Mobile No: [protected]). Despite repeated complaints to both customer care and Mr Gopal(+91 [protected]), my local area network provider, the problems of frequent disconnections, slow speeds, and complete...

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Address: Excitel Broadband Pvt. Ltd. 2nd and 3rd Floor, Plot No-48, Okhla Industrial Estates, Phase-3, New Delhi-110020.

Website: www.excitel.com

Dear Sir/Mam,
I purchased an internet connection from the above said company "Excitel Broadband Pvt Ltd." on 24th of Mar 2022 and deposit a sum of INR 2000/- (Two Thousand Indian Rupees) as deposit money for the router. After one year on 25th of Mar 2023 I got disconnected my internet connection due to shifting my residence.

They disconnected my connection and the company's executive took my router saying that the...

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I was using the excital boardband connection in between the periods of my plan, and your ERP got terminated and stopped the internet service. Due to this reason, I was not able to access the internet service. Also, the device was handed over to ERP on May 28th, 2023, which has been intimated to the Excitel Help Desk over email.

Please refund my security and partial amount as soon as possible; it has been 120 days and no refund...

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Hello Team,

I am writing to formally lodge a complaint against the internet service provider, EXCITEL, operating in my area. I have been a subscriber to EXCITEL services for my office work and have encountered persistent issues that have severely affected my internet experience. Despite numerous attempts to resolve these issues with EXCITEL customer support, the problems remain unresolved, leading me to seek your intervention.br...

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Address: Regional Office Help Desk: 022 6965 6965 Excitel Broadband Pvt Ltd Unit No. 507, B2 â€“ Kanakia Boomerang, Chandivali East Mumbai, Maharashtra 400072

My Name: Shweta Vajale
KoparKhairane
Navi Mumbai, Maharashtra,
400709
[protected]

Dear Sir/Madam,

I am writing to bring to your attention the ongoing issue I have been facing with the broadband service provided by Excitel, a Delhi-based company. Having office in mumbai. Despite repeated complaints and requests for resolution, I have not received satisfactory connectivity for the...

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Address: Second & Third Floor, Plot No. 48, Okhla Industrial Estates, Phase-III New Delhi, 110020

Dear Sir/Madam,

I am writing to file a grievance complaint regarding an unresolved issue with my refund from last year. My name is Siddharth Tewani.

It has been 7 months since I submitted the router and asked for a security deposit of 2000 rupees at the start of the connection, and I am yet to receive my refund. This delay is unacceptable, and I am disappointed with the lack of customer service from your company.br...

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Website: www.excitel.com

My broadband account No. [protected] was disconnected and device number ONPL002B50C9 was deposited and confirmed by company vide message dated 02/09/2022. Company assured for refund within three months. But after eight months neither they denied nor refunded....

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I had submitted my router for which i deposited 1500 rupees which they said will be returned in three months after returning of router but I have not received my money. The router is submitted in December but they always said that their team is working on the matter....

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Address: Neq delhi

I got my device terminated on 4th December, but it has been more than 90 days, yet the company has not returned my security deposit, after calling the costumer supporter, they say that your security deposit will be returned to you within 68 days. will be done according to the company the deposit is returned within 90 days take strict action against the company and return my secorty deposit...

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Address: Kanpur

I have submitted the device on[protected] and they told me that refund will process in 90 days there app also showing that the refund will take place with in 90 days now when I am rasing complaint there app is telling your refund will process in 112 days such a scam company don't trust these type of service providers....

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I've given termination request on 1 sept 2022 and submitted the router properly. Account Name- Vipul449
During installation of ONU Device, It was promised with me that if I terminate the connection, refund amount will be transferred within 7 - 30 days.

Now after 22 months, I'm terminating my connection as their service is not available in my relocated area.
After giving termination request, I received...

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On 22 May 2021, | Take Broadband connection from Company Name "Excitel Broadband Pvt. Ltd.". They have deposited INR 2000 as refundable security amount against Fiber ONU device on same day along with 1 year recharge amount INR 5645.12 After Using Service for One Year, I terminated my connection on 28 May 2022 & I got below SMS from Excitel; "Dear Chetan, in order to process refund of the security deposits, Submit the Fiber ONU device with...

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