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Excitel
Excitel Broadband Pvt. Ltd.
Customer satisfaction rating: 1%
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343
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Excitel Customer Care

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Address
48, Okhla Industrial Estate Phase III
Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
19
down
8

Phone:
Phone:
up
8
down
11

Additional info

Jaipur
Jaipur Centre, 6th Floor Tonk Road & B2 Bypass Junction,
SectorB-4, Near Airport, Jaipur – 302018, India.

Lucknow
Alacrity Business Centre Pvt. Ltd.,
Levana Cyber Heights, 10th Floor, TC G 2/2 & TC G 5/5, Vibhuti Khand, Gomti Nagar, Lucknow

Kanpur
Balaji Faction Pvt. Ltd.

Plot No.46, (Part) Block P & T, SCM 1st, Industrial Area, Fazalganj, Kanpur nagar, U.P.-208012

Hyderabad
Saroja’s Building, 4th Floor, H.No-1-8-229/14, Natrajan Colony,
PG Road, Secunderabad – 500003

Bangalore
Brics Space Pvt. Ltd. 
No. 7A, 3rd Floor, Kammanahalli Main Road, 5th Cross Road,
St. Thomas town, Near, Pius X Church, Kammanahalli, Bengaluru, Karnataka 560084



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Submit a Complaint
Customer satisfaction rating
1%
Complaints
343
Pending
0
Resolved
4
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon 09:00 am - 08:00 pm
Tue 09:00 am - 08:00 pm
Wed 09:00 am - 08:00 pm
Thu 09:00 am - 08:00 pm
Fri 09:00 am - 08:00 pm
Sat 09:00 am - 08:00 pm
Sun Closed

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Excitel Complaints & Reviews

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I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service....
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I purchased ONU fiber connection from excitel for 1000/- but it has been cancelled by excitel as they don't provide that service....
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Excitel ID-[protected]
Register Mobile-[protected]
I have taken 100 mbps plan but only getting 30-40 mbps speed since day one, even after many complaints nothing has been done till date, now I want my money back for remaining period.
Less speed inspite 100 mbps plan, received only 40-50 mbps
Less speed inspite 100 mbps plan, received only 40-50 mbps
May 10, 2021

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    When Work from Home started, we reached out to Excitel for Broadband internet connection in Bangalore- Lingarajapuram (My...
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    My excitel internet connection is not working from past 4day if I call customer care by end of the day it will be solved they...
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    Sir .
    my i.d is [protected] and i m a good pay master and running a hospital. i always paid subscription time to time...
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    Hi Team

    In August 2020, I terminated the connection and handed over the device to the team. Then the team asked me to wait for 90 days so that they can refund the security deposit amount of 2000 Rs.

    Now when I am chasing them for the security amount, they are not even replying nor refunding the amount.

    I already shared the bank account details to refund the amount (As asked by the team).

    Please help.

    Regards
    Ankit Vashistha
    +91-[protected]
    Apr 28, 2021

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      Hlo sir
      My name is gourav babu. I have been contacting excitel customer service for 3 days. But I am not getting any...
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      Hi Team,

      Please assist with raising a complaint against excitel broadband. My internet is not working from...
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      I recharged my excitel account on 09/04/2021. I wasn't given any info about services stopping if we didn't switch to fiber cables. Now, from 16/04/2021 my internet services has stopped and the service provider is asking me to switch to fiber cables by giving him 2000 rupees. When denied he says that services will no longer work. I did not expect such behaviour from a company like excitel. I also talked about refund from the service provider but he denied and refused to talk more about it. I would also like to point out the fact that i am the only one in my area whose internet service is down while the rest of the people's services are working. I request my refund as I am highly disappointed my service provider.
      Apr 19, 2021

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        Excitel is worse network service provider, their customer are dumb, so when you opt for wifi, and then you use get speed issues,...
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        , i have raised ticket in customer care 10 times and every time ticket closed without resolution and today i decided to terminate...
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        I need my refund my money
        Apr 07, 2021

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          A simple word, the worst & Rubbish internet service provider. Don’t waste your money. The local cable operator is far better...
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          My excitel internet is not working. I have already raised a complaint regarding the same. A technical person came to my place and said there is some wire issue. I asked them to change the wire however I received the call from my local provider asking me to upgrade to fiber internet which I definitely dont want to do. It should be an option and not a necessity. I want this to be resolved now
          Mar 30, 2021

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            Raised complain so many times via toll free number also send mail 5-6 times. But no body reply or resolve issue....
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            On 18/02/2021 I contracted with you for Excitel Fiber 100mbps 12 months broadband connection.
            I entered into the contract...
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            There is no internet connection for the past 10 days in our house in the name of Ms. Priya Garg. We have tried to contact...
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            Hi, My name is Mohit Goswami, i am a resident of Ghaziabad, UP.
            I got Excitel broadband a few years back, at that time...
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            Hi,
            This Excitel broadband service (https://www.excitel.com/) is a fraud company, they have taken 4500 rs advance...
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