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Excitel Complaints & Reviews

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Last updated May 25, 2022
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48, Okhla Industrial Estate Phase III
Delhi
New Delhi District
Delhi
India
110020

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Excitel reviews & complaints(453)

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I have taken Excitel broadband connection in March 2022.
From the date i have taken the connection am facing many Internet stability and internet Speed Issues.. Complaint to Customer care and raised many Issues in their APP.. But till now they didnot resolve the issue and not giving any solution to my issues..
Due to this improper unstable connection, I could not use it for my Work purpose and need to depend on other backup...
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Sir, excitel is worst network provider company, they didn't provide good service or good network connection to their customers as they promise at the time of new connection installation, also after so much disturbed from their bad network connection I terminate my connection and told them to collect device from my place and refund my security deposit but it's been 2 days since I terminate my network and they didn't collect ONU Router Device...
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As per their policy there is refund of RS 2000 after the device is returned to them. After requesting connection termination the device was collected by local vendor on 26th April 2022, the refund process is still not yet started by Excitel as today 18th may 2022.
The local vendor is bot picking up the phone.
Excitel customer support has been notified about the posted complaint.
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    I bought a new internet connection from SKYNET (a partner company works for Excitel on 8th March 2022. They charge as per their plans. No issue with that. I faced dis-connectivity in the very first month a number of times. They resolve that in 3-4 days.

    The router's adapter stopped working in the second month. They took more than 7 days to resolve that. In that period, they ignored a lot of calls.

    Third month,...
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    I applied for internet connection service from you and And I had paid 2000 rupees new connection charge
    But your area manager wasted my 1 month that the connection will be made today or tomorrow.
    At last, I had to get another company connection.
    When it comes to a refund, they told me to call customer care, and on calling customer care, the customer care person says that someone or the other will contact me and there...
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    Internet speed drops all of a sudden or disconnects, CUSTOMER care is too stubborn, when asked several times they said when problem persist call immediately otherwise they wont help, i mean seriously it drops all of a sudden and everyone has same issue since days now, complete ###....
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    I canceled my excitel subscription in November 2021. My model was picked up in November and I have still not received my security deposit. I have followed up at least 15-20 times and they keep saying that they haven’t received the device from the regional office. Not sure how that is my problem, but still, I have to struggle by calling/messaging/emailing to get my deposit back.

    Im pretty confident I won’t get it back,...
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    Hi Team,

    I have raised multiple complaints with Excitel and still they have not refunded security money/plan amount neither collected there ONU router.

    There team is not providing any SLA of device collection or refund of money just saying the partner is no more with Excitel and we are working on it in priority.

    I have raised multiple network issue and they close it without providing internet...
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    My excitel app is not opening in my mobile. So i am registering complaint here. For past 2 weeks there is network problem. Very slow accessing. Please resolve soon
    Excitel customer support has been notified about the posted complaint.
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      The internet issues started occuring a week ago and haven't been solved yet. I am stuck in a loop of contacting the customer care, local partners, and customer care again. All keep telling me to stay patient, whereas all they do is nothing.

      The local partners of Excitel in my area, named 'Ramji Net' is extremely careless and rude in handling customers. His staff openly cuts my calls most of the time, and when answered, only...
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      I registered complaint as my internet stopped working after storm. I had to wait for 2 days when engineer was supposed to visit. He did not visit nor he called me. I had to call customer care 4 times then only engineer visited. To my surprised he asked me to pay extra charges for the wire as he needs to add more. First of all if wire is faulty from the ground, why should the cx pay. I called support team but they are extremely rude.
      Somehow...
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      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Excitel — ONU refund

      Hi Team,
      I request for shifting the connect. But as per Excitel Broadband procedure . They first terminate the connection then shift to new Location.
      For this I already submit Router to the Excitel centre on 3rd March.
      It’s been 45 days I’m waiting for the refund.
      I also Shared my bank details manually for refund procedure.
      Still I’m not getting any update or refund.
      Kindly refund my Deposit...
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      Now they are not replacing aur ONU device they are refusing us and when i talk them about plan refund they say no to me when

      Please help me 🙏🙏
      Excitel customer support has been notified about the posted complaint.
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        I have been complaining for 10 days and still they are failing to provide consistent speed of internet. I am not even able to load videos at 480p without buffering
        Excitel customer support has been notified about the posted complaint.
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          Due to no proper Response and delay in Installation I have cancelled the Excitel Connection by calling their Customer care Number[protected]
          And they told They will Refund the Security deposit( INR 2000) and Excitel Plan( INR 590 ) but I got only INR 2000 only and INR 590 is been pending for last 15 days..
          Am keep on calling to their Customer care people. But not Resolving the issue and prolonging by telling that Payment...
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          I have got this connection installed on 24.2.2022 with user name : [protected]

          my connection stopped working on 26.2.2022 which is almost within 24 hours of new connection, interruption on the for the first day was about 6r than 30min and today again it went off with TAT 3hrs

          I called my customer care for refund as i am unhappy with EXCITEL's services they said they cannot refund my advance that i paid for 6months...
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          The excitel customer service is a joke. I have returned the device in the month of October in 2021 and as of now (Feb 2022), they haven't returned my deposit. When I call their customer care they ask me to contact the local office. When I go to the local office, they say they haven't got back any deposit from company's side. The useless "regional service provider" doesn't pick up any calls and takes his job like its a joke....
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          Hi request all, never ever go to excitel Wi-Fi service.
          Without informing customer they stop service forever in local area and getting back our refund of device amount, and remaining plan amount which is not used, they make u like a dog to roam months together.
          I was taken June 15 2021, service of 1year Wi-Fi pack by paying full amount.
          without any information October 15TH they stop the service in local area.
          And...
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          Dear Team,

          This is to inform you that i do not have any active connection from Excitel at my home but it is showing on my ID.

          As discussed with your local operator, He issued connection to his friend on my Aadhar ID, because of special offer was available on my ID.

          Kindly close this connection on urgent basis and ask your operator to provide connection on same offer.

          I am following form last 3 months for the connection. now he is asking for 2000 Rupees for security purpose but earlier there was a offer on my ID that there was no requirement of security money.

          Details of that Active connection
          User ID-[protected]
          Device Serial Number-ONPL006C6D50
          MAC ADDRESS-B4:F9:49:6C:6D:50
          Type-ONU+WIFI-AC

          Regards
          Mayur
          [protected]
          Excitel customer support has been notified about the posted complaint.
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            This is in reference to ticket number 7801805 filed on 18th Jan'22 in regard to days transfer requested by us to your team on various telephonic conversations in October '21.
            I will be explaining the whole issue in detail here so as to make it clear to your team and National Consumer Helpline with whom I have filed a complaint regarding the same issue of false information and wrong doing by your company employees.
            Me and my...
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