Excitel Complaints & Reviews

I would like to file a complaint against Excitel Broadband for providing misleading information and poor service.

Before installation, I clearly asked their customer care whether TV channels would work with the WiFi connection. I was informed that both TV channels and OTT services would work. Based on this information, I agreed to proceed.

During installation, the technician installed the connection without properly...

1/5 Stars – Absolute Disaster: 7 Days No Internet, Zero Support (Ticket #[protected]

Excitel delivered a completely sucked-up service experience. My broadband failed on March 19, 2026 – 7 days of ZERO connectivity, crippling my business operations. Ticket #75865434 remains open with NO action despite daily follow-ups.

Customer support? Non-existent. Endless false promises: "Ground team en route" (never came),...

Dear Concern,
I raised a shifting request on 2nd oct 2025 but still it was not shifted, i also raised so many complaints telephonically on customer care, i didn't use their connection since 21 days. but no one is there who listen this and solve the issue on priority.

Ankit Dusad
[protected]​...

To Whom It May Concern,
I am writing to lodge a formal complaint against Excitel Broadband for their failure to resolve the ongoing internet service issues at my residence. This is completely unacceptable given that I am a paying customer who has invested in your 6-month, 300Mbps plan.

On July 2022, I made the full payment of ₹4, 238.00 for this plan. However, I have been experiencing consistent internet outages and...

Hi Team,

Excitel broadband (Hyderabad, Telangana) is not giving my router deposit money of 2000 INR. I have submitted the router, its been more than 2 months since my connection is terminated still i have not received any money from them. Whenever i call their customer service they give different reasons but no actions are taken to solve. Please help.

Thanks....

29/4/2025 - An Excitel employee messaged me on Whatsapp stating that they issued a notice against me for not returning the router after terminating my connection. The issue for termination of connection was that in Jan, '25 there was a service outage for more than 3 weeks. After multiple times calling the customer care there was no response hence I shifted to a new ISP. My connection became inactive in Mar'25 and i kept receiving...

I am writing to raise a serious complaint against Excitel Broadband.

On 24/04/2025, I paid for a broadband connection through Excitel. However, even after 24+ hours, there has been no connectivity or installation at my address. When I contacted their customer support, they not only failed to resolve the issue but also denied giving a refund, clearly stating “Jo marzi karlo, hum refund nahi karenge”. They told that we don't have refund policy but what about the inconveniences caused to customer?
This is shocking and highly unprofessional. I am a former customer of Excitel who recharged after a gap of over a year. They accepted my payment without confirming technical feasibility and have not delivered any service whatsoever.
I’ve already contacted them via Twitter, and although they said they would escalate my concern, no action has been taken. I’ve also escalated to @jagograhakjago on Twitter, but Excitel is still delaying resolution and refusing refund.

This is a clear case of:
Deficiency in Service
Unfair Trade Practice
Mental harassment and financial loss
My Request:
Immediate refund of the full amount paid for the service
Compensation for the inconvenience caused
I urge the concerned authorities to take strict action against Excitel and help me get my refund. I am also prepared to file a formal complaint through the Consumer Court (E-Daakhil) if this issue is not resolved promptly.

Respected Sir/Madam,

I am writing to formally lodge a complaint against Excitel Broadband Pvt. Ltd. for failing to process my security deposit refund and for their unresponsive and negligent customer support.

Below are my details for your reference:
Customer Name: Diwaker Singh
Username: [protected]
Registered Mobile Number: [protected]

On 23rd November 2024, I returned the...

Name-Madhu sudhan
Contact no [protected]
Issue-refund not done

I was using Excitel broadband connection placed request for cancellation on September 2024, six months is over still my refund not done customer care people are useless, please help me to get my refund 🙏🙏
I requesting others not to go for Excitel they are liers...

I have registered compliant regarding fraquant disconnection on dated 31.12.2024 but on till date no on visit to chack the complaint or no one in-trusted to resolve the complaint

I am getting legal notice from the Excitel that I need to pay INR 25000 for their router, as I haven't returned their device and It's harrasment to their agent according to Excitel.
Router was burnt in fire accident which I have conveyed to customer service several times and I cancelled the connection therafter as I relocated.
I have patiently explained the scenario every time the agent contacted.
Customer support enquired...

My phone number is [protected]. I stopped using your services in July bit second deposit has not been refunded.

I, My 247 Services Pvt Ltd, residing at Ground Floor, F-3, Sector 8, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301, would like to file a formal complaint against Excitel Broadband for failure to provide the service I have already paid for.

I had subscribed to Excitel’s 6-month 300Mbps plan and made the payment of ₹ 3894.00 on 09-Oct-2024 at 17:18:25 (Payment Reference: xc-payin-Delhi-67066d7c7634e). At the time of payment, I was assured that the installation of the internet connection would be completed within a reasonable timeframe.

However, it has now been 7 days since the payment was made, and despite multiple follow-ups with Excitel’s customer support team, the installation is still pending. This delay has caused significant inconvenience, particularly as I rely on a stable internet connection for my business operations.

Details:

Customer Name: My 247 Service PVT.LTD
Contact Number: +[protected]
Address: Ground Floor, F-3, Sector 8, Noida, Gautam Buddha Nagar, Uttar Pradesh, 201301
Plan: 6-month 300Mbps Plan
Payment Date: 09-Oct-2024
Payment Reference: xc-payin-Delhi-67066d7c7634e
Despite numerous requests, no progress has been made, and no information has been provided regarding the status of the installation.

I kindly request the consumer court to take action and instruct Excitel Broadband to either:

Complete the installation within 2 days without any further delay, or
Issue a full refund of the payment made for the service.
I trust your office to address this matter and assist in resolving this issue. I am attaching all necessary documents, including the payment receipt and communication with Excitel, for your reference.

I have broadband connection in Badarpur Delhi in the name of Parveen Sharma, Registered Mobile No. is [protected]. From last 1week there is no connectivity. So many time complaints are lodged at company's customer care no. but not resolved till now.

I want refund but they said their is no refund policy and said only 4 hour for internet connectivity yet their is not internet till date .

I am fed up with this internet connection, they are not giving refund and no internet connection . who will bear the losses against the same. we request you please help to get refund against this connection

Excitel company don't repare my wifi wire the policy of company is solve the issue between 4 hours but I'm waiting for 3 days but on one can listen my problem, , , customer care also don't receive my issue.
I'm a student and I'm suffering very hard condition because due to this reason my study don't be done.
My try to solve my problem.
I'm waiting for 3 days
One one can listen

After confirming with local vendor i have shifted to new home which is not more than a km from my previous home.Now the vendor is informing that it is not feasible for him to give the connection.I have recharged a 6 month plan and its not more than 20 days . Excitel team is not processing my refund and asking me hto reshift to there feasible zone

Complaint ticket no: 69538362

Refund amount: ₹2000

i terminated my connection and they collected my router from my home on 22/05/2025 without giving me any information about my security deposit refund. i called them one week later and the agent told me that 60 days later i will receive an SMS with the details for my refund. 60 days later, on 23/07 i called them again because i recieved no further update. the agent that connected with me this time told me that i should've received the SMS 45 days after the router was collected. he then told me that he has escalated my issue and it will be resolved ASAP without committing any further time frame. next day i called them again, and the agent this time told me that I have to wait 45 more days now. i told her that the agent i previously talked to did not tell me about this. she was also shouting at me and talking very rudely. it's been 5 more days now and i have had no update from them. each time i call them i am given different answers without any resolution.

It's been three days, and my internet is still not working. Interestingly, no one from Excitel has called to address my issue. I've been making multiple calls daily, but every customer care representative asks for more time and mentions that they have escalated it to higher management.

All I want is a refund. This is my second complaint, and my previous issue took 15 days to resolve. I've faced these two problems within just 1.5 months.

Please let me know the procedure for refunding my money. I cannot continue with this unreliable service. If they do not refund my money, I will not return their modem.

I am one o[censored]r excitel broadband user from Agra. This is to inform you that the team which is handling operations in agra is the worst service team i have ever seen. I registered my complaint on 6th july on excitel app and since 6th july till today i had made numerous calls to the local team for the resolution but either they dont pick my number or when i call from another number they ask me to wait for few hours. This is what is exactly happening since last 6 days.
My only objective to text u is that u should know the service quality at the ground level is at this level.
Ticket Number[protected]

Ritesh Meharchandani
[protected]

I got an Excitel broadband connection on June 1st. When the technician arrived for the installation, I instructed him to place the wiring in my living room, which is the center of my home. However, he installed it in the hall instead. As a result, I do not get proper signals in all three rooms, and the connection disconnects very frequently, which is hindering my work. I raised a request on June 2nd to move the connection from the hall to the living room, but this ticket has not been addressed yet. I have added multiple comments and called their customer care, but the issue remains unresolved.

I would like to request a refund. Please help me.