Excitel Customer Care
Excitel Broadband Pvt. Ltd.
Customer satisfaction rating: 1%
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244
COMPLAINTS

Excitel Customer Care

Excitel Broadband Pvt. Ltd.

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Address
48, Okhla Industrial Estate Phase III
Delhi
New Delhi District
Delhi
India - 110020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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3
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0

Phone:
Phone:
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0

Additional info

Jaipur
Jaipur Centre, 6th Floor Tonk Road & B2 Bypass Junction,
SectorB-4, Near Airport, Jaipur – 302018, India.

Lucknow
Alacrity Business Centre Pvt. Ltd.,
Levana Cyber Heights, 10th Floor, TC G 2/2 & TC G 5/5, Vibhuti Khand, Gomti Nagar, Lucknow

Kanpur
Balaji Faction Pvt. Ltd.

Plot No.46, (Part) Block P & T, SCM 1st, Industrial Area, Fazalganj, Kanpur nagar, U.P.-208012

Hyderabad
Saroja’s Building, 4th Floor, H.No-1-8-229/14, Natrajan Colony,
PG Road, Secunderabad – 500003

Bangalore
Brics Space Pvt. Ltd. 
No. 7A, 3rd Floor, Kammanahalli Main Road, 5th Cross Road,
St. Thomas town, Near, Pius X Church, Kammanahalli, Bengaluru, Karnataka 560084



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Customer satisfaction rating
1%
Complaints
244
Pending
0
Resolved
3
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 08:00 pm
Tue09:00 am - 08:00 pm
Wed09:00 am - 08:00 pm
Thu09:00 am - 08:00 pm
Fri09:00 am - 08:00 pm
Sat09:00 am - 08:00 pm
SunClosed

Excitel related photos (78)

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Excitel Complaints & Reviews

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 Mamta1980 on May 29, 2020
Hi,
I am mamta, residence in rohini sector-20. I have applied for 09 months plan for wi-fi connection (As on 06 months+03 months free) in 4300/- for plan +1500 for reouter +500 for installation charges.in this regard, it is submitted that the behavior of shri promod was not good as the provider of wi-fi connection of your respective company. His way of talking/ tone of voice is not favorable as the goodwill of company. Even he is not picking phone calls for adding some complaint regarding connection availability. My excitel id is mamta.800 and connected last evening on 28/05/2020. The wi-fi speed is very low and available only in one room only. I was used wi-fi only 02 hours. After that it is not working and showing connectivity error. When i called him two times from my number but he does not pick my call, even not reply for the same. Next day morning i again called him two times but he didn't pick/give any reply. Today, i informed him through my cousin that i don't want this wi-fi connection and please disconnect this connection today & give me my money back then he called me & said what is the complaint. This is ridiculous/very bad manners of providing services to a customer. He told me that your paid money will be refunded in 2 or 3 days to your account after deduction of charges. It is hardly request you to cancel his registration number for providing connectivity of respective excitel. Please provide us respective/friendly wi-fi provider who does his work passionately & honestly for the goodwill of respective excitel.

Complaint Status


[May 29, 2020] Excitel customer support has been notified about the posted complaint.

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    Complaint comments  RespondComplaint category Computers & Accessories

    Excitel — Internet services-Fooling

     hemant rajpoot on May 24, 2020
    This is reference of my account with excitel. RMN is [protected], there are 100 of complaint tickets have been opened from...
    Complaint comments  Read comments Complaint category Internet Services

     akbar uddin on May 23, 2020
    I have a id akbaruddin745 i have been working from home from couple of months and im not even getting stable internet its frustrating for me to use call everytime and create a ticket with them i already suggested them to give me connection from different box so that atleast i can have internet which works they didn't turn up to me with any answer and they ignoring me after getting renewed for quarterly and now they aren't lifting calls as well and don't know whom i have to coordinate everytime internet goes it takes them atl ast 4 days to get restore and how they restores is align ladder to electric pole and open cover and there small plastic switch which doesn't even has battery in that small box they take that switch in hand blow out with ther mouth then connects wire and says internet is good night w after couple of hours its gets disconnected again...

    My request still for them is to provide connection from different box and give atleast 15- 30 days of extension or refund my amount

    Complaint Status


    [May 23, 2020] Excitel customer support has been notified about the posted complaint.

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      Complaint comments  RespondComplaint category Internet Services

      Excitel — Frequent disconnection issues

       irajashekarb on May 20, 2020
      I'm a excitel broadband customer since a year. Since now it's a lockdown i'm working from home. I'm facing frequent internet...
      Complaint comments  Read comments Complaint category Internet Services

       punnu75 on May 19, 2020
      I have taken excitel broadband connection mar'2020 months back and believe me its worst broadband.
      The agent and support don't pick the calls and always giving false hope.
      There internet is not coming with the speed promised.
      I am facing issue like multiple disconnections.
      I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.
      When i asked them to refund my money there executive is replying that we can't refund your money.
      This is my worst experience with any broadband provider.
      I cannot leave them as i they taken 4 months advance only need to survive with this bad experience.

      Complaint Status


      [May 19, 2020] Excitel customer support has been notified about the posted complaint.

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        Complaint comments  RespondComplaint category Broadband

        Excitel — browsing issue

         pankajsid on May 11, 2020
        Hello there,

        I can't able to browse anything in my mobile. Sites like google chrome, instagram, whtsapp, facebook,...
        Complaint comments  Read comments Complaint category Internet Services

        Excitel — dead slow speed and frequent connectivity loss.

         Kapil Dev on May 8, 2020
        Speed is very very slow, even slower then mobile network, complained many times but they close the ticket without solving...
        Complaint comments  Read comments Complaint category Broadband

        Excitel — net kaam nahi kar raha

         CHANDANI SINHA on May 5, 2020
        Rajesh kumar sinha
        Broadband connection 820 rupees every month.
        Internet service provider ki service bahut...
        Complaint comments  Read comments Complaint category Broadband

        Excitel — no consumer support

         Varun.kaushik1919 on May 4, 2020
        Hi,

        I am varun kaushik native of gurugram district of haryana. I am using an excitel connection named as real...
        Complaint comments  Read comments Complaint category Internet Services

        Excitel Broadband Private Limited — service complaints

         lakshay yo on May 2, 2020
        This company know for there internet connection provider in delhi from last month i am using there service they give 30 days...
        Complaint comments  Read comments Complaint category Broadband

        Excitel — excitel broadband pathetic internet speed

         hendrixx og_mac on Apr 26, 2020
        My name is sanjay... I been using excitel broadband since 2018 september... The service provided by them sucks. Internet connectivity...
        Complaint comments  Read comments Complaint category Broadband

        Excitel — connectivity issue

         Ojaswa Shukla on Apr 22, 2020
        Again and again no connection since 5 days. Even after complaining, no one bother to check and inform customer what is the...
        Complaint comments  Read comments Complaint category Broadband

        Excitel — regarding not providing fibre connection

         consuumer on Apr 16, 2020
        My name is vinay goswami and i am broadband customer of excitel. I had requested for conversion of my existing broadband connection...
        Complaint comments  Read comments Complaint category Internet Services

        Excitel Broadband — refund for the new broadband

         Ee-Vaa Dewan on Apr 9, 2020
        I have got the isp since i had to start wfh due to covid19 and then i wasok paying the amount tgey asked 2900 jus for the...
        Complaint comments  Read comments Complaint category Broadband

        Excitel — no connection

         Ajithaa on Apr 8, 2020
        NO connection since 5 days. Even after complaining, no one bother to check and inform customer what is the problem. Due to...
        Complaint comments  Read comments Complaint category Internet Services

        Excitel Broadband Delhi — wifi net

         sunesh dhaka on Apr 3, 2020
        श्रीमान जी excitel broadband delhi मे wifi कि सर्विस दे रहा है जिसका...
        Complaint comments  Read comments Complaint category Internet Services

        Excitel — area is not feasible but excitel is not ready to refund the amount

         Amit Kumar Jain on Mar 18, 2020
        Hi all, i would like to bring in to your kind notice the business which excitel is doing with customers.in the month of june...
        Complaint comments  Read comments Complaint category Broadband

        Excitel Broadband — no internet connectivity

         Kamal9958068680 on Mar 17, 2020
        Excitel broadband — no internet connection

        I have taken excitel broadband connection two months back and...
        Complaint comments  Read comments Complaint category Internet Services

        Excitel Broadband — pathetic services , no connectivity

         Harmmit B Chawla on Mar 10, 2020
        Repeated complaints & Pathetic services by your company. Ticket No #2965378 dated 6th March '2020 User ID : bhagwant.102
        Complaint comments  Read comments Complaint category Broadband

        Excitel — worst connection

         Devil FreakShow on Mar 10, 2020
        Sir/mam, i want to say they are the worst isp ever i saw, there service is pathetic and when u ask for help they say we will...
        Complaint comments  Read comments [1]Complaint category Internet Services

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