I bought excitel internet connection last month. I was promised a speed of 100 mbps. And a stable internet connection. Since then i m facing frequent disconnection. Like 7-8 hours of disconnection daily. And a speed of 50 mbps on average basis. Dont pay them any money. They will make all false promises. But once u pay them they wont help u. They will stop taking your calls.

Hi,
I am jyoti, residence in madangir dda, new delhi. I have applied for 03 months plan for wifi connection (3 months unlimited) in 2000/- for plan +1500 for router +500 for installation charges. The wifi speed is very low and it not available now. But now wifi is not working and showing connectivity error. When i called the agent two times from my number but he does not pick my call, even not reply for the same. As i am not getting any response from your cc toll free no. I am doing wfh but now i am unable to do work due to your wifi error. This is ridiculous/very bad manners of providing services to a customer. It is hardly request you to cancel his registration number for providing connectivity of respective excitel. Please provide us respective/friendly wi-fi provider who does his work passionately & honestly for the goodwill of respective excitel.

I've awful experience with excitel. It's been a 40 days since I've been facing an issue of No Connectivity. They always make only excuse but no result have been delivered. This company is fraud they attract customers through fake offers after that they Give 3rd class service.

The issue that i have experienced was: yesterday only new connection established with 100 mbps and for 4 months plan and since yesterday frequent disconnection and downtime more than 6 hours yesterday and today it's more than 5 hours and still no resolution.

It occurred on: 17/06/2020

They will resolve after a while and then it will reoccur and then they will again resolve but this involves a lot calls, follow-up which i can't do in busy work schedule, so i just want them to terminate my connection and refund my paid amount of 2999 + 500 installation charges asap

I look forward to your prompt response on this matter.

Got fibernet installed in the first week of this year. Paid for ac router, but was installed with a non ac router in the beginning. After about ten complaints, the local service people installed a standby ac router in march. Problem persisted of regular network breaks sometimes for days together but no one attended.
Now it’s june and still my original router is not yet installed. No internet since many days. My subscription is totally wasted in the last five months. The local service people are giving excuses since long. This is the worst internet service provider i have encountered in my life.

Hi,
I am mamta, residence in rohini sector-20. I have applied for 09 months plan for wi-fi connection (As on 06 months+03 months free) in 4300/- for plan +1500 for reouter +500 for installation charges.in this regard, it is submitted that the behavior of shri promod was not good as the provider of wi-fi connection of your respective company. His way of talking/ tone of voice is not favorable as the goodwill of company. Even he is not picking phone calls for adding some complaint regarding connection availability. My excitel id is mamta.800 and connected last evening on 28/05/2020. The wi-fi speed is very low and available only in one room only. I was used wi-fi only 02 hours. After that it is not working and showing connectivity error. When i called him two times from my number but he does not pick my call, even not reply for the same. Next day morning i again called him two times but he didn't pick/give any reply. Today, i informed him through my cousin that i don't want this wi-fi connection and please disconnect this connection today & give me my money back then he called me & said what is the complaint. This is ridiculous/very bad manners of providing services to a customer. He told me that your paid money will be refunded in 2 or 3 days to your account after deduction of charges. It is hardly request you to cancel his registration number for providing connectivity of respective excitel. Please provide us respective/friendly wi-fi provider who does his work passionately & honestly for the goodwill of respective excitel.

I have a id akbaruddin745 i have been working from home from couple of months and im not even getting stable internet its frustrating for me to use call everytime and create a ticket with them i already suggested them to give me connection from different box so that atleast i can have internet which works they didn't turn up to me with any answer and they ignoring me after getting renewed for quarterly and now they aren't lifting calls as well and don't know whom i have to coordinate everytime internet goes it takes them atl ast 4 days to get restore and how they restores is align ladder to electric pole and open cover and there small plastic switch which doesn't even has battery in that small box they take that switch in hand blow out with ther mouth then connects wire and says internet is good night w after couple of hours its gets disconnected again...

My request still for them is to provide connection from different box and give atleast 15- 30 days of extension or refund my amount

I have taken excitel broadband connection mar'2020 months back and believe me its worst broadband.
The agent and support don't pick the calls and always giving false hope.
There internet is not coming with the speed promised.
I am facing issue like multiple disconnections.
I have opened ticket and there turn around time is 24 hours and still after 48 hours no connection.
When i asked them to refund my money there executive is replying that we can't refund your money.
This is my worst experience with any broadband provider.
I cannot leave them as i they taken 4 months advance only need to survive with this bad experience.