Submit a Complaint
Claimed

Excitel Complaints & Reviews

www.excitel.com
1
Last updated May 25, 2022
Complaints 453
Resolved
10
Unresolved
443
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
Quick Links
Statistics
Share
Profile
Complaints
ADVERTISEMENT

File a complaint to Excitel

Having problems with Excitel?

File a complaint and get it resolved by Excitel customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ADVERTISEMENT
Excitel
Customer Service Contacts

Excitel Website


Excitel Head Office Address

48, Okhla Industrial Estate Phase III
Delhi
New Delhi District
Delhi
India
110020

Excitel Phone Numbers

Toll free
1800-200-2273
27
27
Phone
+91 11 3344 7788
15
18
View all Excitel contacts
ADVERTISEMENT
Broadband
Excitel
Complaints

Complaints recently resolved by Excitel customer care

View all complaints

Most useful Excitel reviews

Featured Excitel consumer stories

Excitel reviews & complaints(453)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mirchi Nav
from Hyderabad, Andhra Pradesh
May 25, 2022
Report
Copy

Excitel — No proper Service

I have taken Excitel broadband connection in March 2022.
From the date i have taken the connection am facing many Internet stability and internet Speed Issues.. Complaint to Customer care and raised many Issues in their APP.. But till now they didnot resolve the issue and not giving any solution to my issues..
Due to this improper unstable connection, I could not use it for my Work purpose and need to depend on other backup...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hitesh Garg Ji
from Delhi, Delhi
May 24, 2022
Report
Copy

Excitel — Bad Network, ONU Device Return, Security Deposit Refund

Sir, excitel is worst network provider company, they didn't provide good service or good network connection to their customers as they promise at the time of new connection installation, also after so much disturbed from their bad network connection I terminate my connection and told them to collect device from my place and refund my security deposit but it's been 2 days since I terminate my network and they didn't collect ONU Router Device...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
I
Ieesh Gupta
May 18, 2022
Report
Copy

As per their policy there is refund of RS 2000 after the device is returned to them. After requesting connection termination the device was collected by local vendor on 26th April 2022, the refund process is still not yet started by Excitel as today 18th may 2022.
The local vendor is bot picking up the phone.
Read full review
Excitel customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    I
    Irphan Ahmad
    May 11, 2022
    Report
    Copy

    Excitel — No Service after Payment

    I bought a new internet connection from SKYNET (a partner company works for Excitel on 8th March 2022. They charge as per their plans. No issue with that. I faced dis-connectivity in the very first month a number of times. They resolve that in 3-4 days.

    The router's adapter stopped working in the second month. They took more than 7 days to resolve that. In that period, they ignored a lot of calls.

    Third month,...
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    S
    sandeep002jdsd
    May 10, 2022
    May 10, 2022
    This thread was updated on May 10, 2022
    Report
    Copy

    Excitel — Excitel Refund not received | Pathetic service

    I applied for internet connection service from you and And I had paid 2000 rupees new connection charge
    But your area manager wasted my 1 month that the connection will be made today or tomorrow.
    At last, I had to get another company connection.
    When it comes to a refund, they told me to call customer care, and on calling customer care, the customer care person says that someone or the other will contact me and there...
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    M
    manukanodia
    from Sikar, Rajasthan
    May 8, 2022
    Report
    Copy

    Excitel — Internet speed drops all of a sudden or disconnects.

    Internet speed drops all of a sudden or disconnects, CUSTOMER care is too stubborn, when asked several times they said when problem persist call immediately otherwise they wont help, i mean seriously it drops all of a sudden and everyone has same issue since days now, complete ###....
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    N
    Neharo
    May 4, 2022
    Report
    Copy

    Excitel — Security deposit not received after device collected

    I canceled my excitel subscription in November 2021. My model was picked up in November and I have still not received my security deposit. I have followed up at least 15-20 times and they keep saying that they haven’t received the device from the regional office. Not sure how that is my problem, but still, I have to struggle by calling/messaging/emailing to get my deposit back.

    Im pretty confident I won’t get it back,...
    +1 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    RiteshDhanuka
    from Mumbai, Maharashtra
    Apr 29, 2022
    May 9, 2022
    This thread was updated on May 9, 2022
    Report
    Copy

    Excitel — Excitel not refunding money or providing service

    Hi Team,

    I have raised multiple complaints with Excitel and still they have not refunded security money/plan amount neither collected there ONU router.

    There team is not providing any SLA of device collection or refund of money just saying the partner is no more with Excitel and we are working on it in priority.

    I have raised multiple network issue and they close it without providing internet...
    +4 photos
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    Reshmishekar
    from Mangalore, Karnataka
    Apr 27, 2022
    Report
    Copy

    My excitel app is not opening in my mobile. So i am registering complaint here. For past 2 weeks there is network problem. Very slow accessing. Please resolve soon
    Read full review
    Excitel customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Robinrawat
      Apr 26, 2022
      Report
      Copy

      Excitel — Internet Issues

      The internet issues started occuring a week ago and haven't been solved yet. I am stuck in a loop of contacting the customer care, local partners, and customer care again. All keep telling me to stay patient, whereas all they do is nothing.

      The local partners of Excitel in my area, named 'Ramji Net' is extremely careless and rude in handling customers. His staff openly cuts my calls most of the time, and when answered, only...
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      Sumedhadev
      from Gurugram, Haryana
      Apr 25, 2022
      Report
      Copy

      Excitel — Internet issue

      I registered complaint as my internet stopped working after storm. I had to wait for 2 days when engineer was supposed to visit. He did not visit nor he called me. I had to call customer care 4 times then only engineer visited. To my surprised he asked me to pay extra charges for the wire as he needs to add more. First of all if wire is faulty from the ground, why should the cx pay. I called support team but they are extremely rude.
      Somehow...
      +2 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      A
      Azmat.Saba
      Apr 12, 2022
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
      Report
      Copy
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Excitel — ONU refund

      Hi Team,
      I request for shifting the connect. But as per Excitel Broadband procedure . They first terminate the connection then shift to new Location.
      For this I already submit Router to the Excitel centre on 3rd March.
      It’s been 45 days I’m waiting for the refund.
      I also Shared my bank details manually for refund procedure.
      Still I’m not getting any update or refund.
      Kindly refund my Deposit...
      +2 photos
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Y
      Yugarora
      from New Delhi, Delhi
      Apr 5, 2022
      Report
      Copy

      Now they are not replacing aur ONU device they are refusing us and when i talk them about plan refund they say no to me when

      Please help me 🙏🙏
      Read full review
      Excitel customer support has been notified about the posted complaint.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Anmol Bauriya 7044
        Mar 27, 2022
        Report
        Copy

        I have been complaining for 10 days and still they are failing to provide consistent speed of internet. I am not even able to load videos at 480p without buffering
        Read full review
        Excitel customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          Mirchi Nav
          from Hyderabad, Andhra Pradesh
          Mar 16, 2022
          Mar 22, 2022
          This thread was updated on Mar 22, 2022
          Report
          Copy

          Excitel — Not Refunding my money back

          Due to no proper Response and delay in Installation I have cancelled the Excitel Connection by calling their Customer care Number[protected]
          And they told They will Refund the Security deposit( INR 2000) and Excitel Plan( INR 590 ) but I got only INR 2000 only and INR 590 is been pending for last 15 days..
          Am keep on calling to their Customer care people. But not Resolving the issue and prolonging by telling that Payment...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          P
          psinghsodhi
          from Delhi, Delhi
          Feb 27, 2022
          Report
          Copy

          Excitel — Excitel refused refund of Rs 6248 within 24 hours of connection installation

          I have got this connection installed on 24.2.2022 with user name : [protected]

          my connection stopped working on 26.2.2022 which is almost within 24 hours of new connection, interruption on the for the first day was about 6r than 30min and today again it went off with TAT 3hrs

          I called my customer care for refund as i am unhappy with EXCITEL's services they said they cannot refund my advance that i paid for 6months...
          +4 photos
          Helpful
          2 other people found this review helpful
          2 found this helpful
          Write a comment
          Report
          Copy
          V
          Vishesh Naithani
          Feb 26, 2022
          Report
          Copy

          Excitel — Security Deposit not returned

          The excitel customer service is a joke. I have returned the device in the month of October in 2021 and as of now (Feb 2022), they haven't returned my deposit. When I call their customer care they ask me to contact the local office. When I go to the local office, they say they haven't got back any deposit from company's side. The useless "regional service provider" doesn't pick up any calls and takes his job like its a joke....
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy
          R
          Ravi Gangaraju
          from Bengaluru, Karnataka
          Feb 15, 2022
          Report
          Copy

          Excitel — Return of device router amount 2000

          Hi request all, never ever go to excitel Wi-Fi service.
          Without informing customer they stop service forever in local area and getting back our refund of device amount, and remaining plan amount which is not used, they make u like a dog to roam months together.
          I was taken June 15 2021, service of 1year Wi-Fi pack by paying full amount.
          without any information October 15TH they stop the service in local area.
          And...
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy
          M
          Mayur Kumar Rajput
          from Ghaziabad, Uttar Pradesh
          Feb 5, 2022
          Report
          Copy

          Dear Team,

          This is to inform you that i do not have any active connection from Excitel at my home but it is showing on my ID.

          As discussed with your local operator, He issued connection to his friend on my Aadhar ID, because of special offer was available on my ID.

          Kindly close this connection on urgent basis and ask your operator to provide connection on same offer.

          I am following form last 3 months for the connection. now he is asking for 2000 Rupees for security purpose but earlier there was a offer on my ID that there was no requirement of security money.

          Details of that Active connection
          User ID-[protected]
          Device Serial Number-ONPL006C6D50
          MAC ADDRESS-B4:F9:49:6C:6D:50
          Type-ONU+WIFI-AC

          Regards
          Mayur
          [protected]
          Read full review
          Excitel customer support has been notified about the posted complaint.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            saumyaagarwal174
            from Delhi, Delhi
            Jan 31, 2022
            Report
            Copy

            Excitel — Days transfer

            This is in reference to ticket number 7801805 filed on 18th Jan'22 in regard to days transfer requested by us to your team on various telephonic conversations in October '21.
            I will be explaining the whole issue in detail here so as to make it clear to your team and National Consumer Helpline with whom I have filed a complaint regarding the same issue of false information and wrong doing by your company employees.
            Me and my...
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Excitel related businesses

            GCN Broadband
            1
            (38)
            Tata Communications
            1.7
            (285)
            Hathway
            1.6
            (6493)
            ADVERTISEMENT