Excitel Customer Care

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I have taken 100 mbps plan but only getting 30-40 mbps speed since day one, even after many complaints nothing has been done till date, now I want my money back for remaining period.

Hi Team

In August 2020, I terminated the connection and handed over the device to the team. Then the team asked me to wait for 90 days so that they can refund the security deposit amount of 2000 Rs.

Now when I am chasing them for the security amount, they are not even replying nor refunding the amount.

I already shared the bank account details to refund the amount (As asked by the team).

Please help.

Regards
Ankit Vashistha
+91-[protected]

I recharged my excitel account on 09/04/2021. I wasn't given any info about services stopping if we didn't switch to fiber cables. Now, from 16/04/2021 my internet services has stopped and the service provider is asking me to switch to fiber cables by giving him 2000 rupees. When denied he says that services will no longer work. I did not expect such behaviour from a company like excitel. I also talked about refund from the service provider but he denied and refused to talk more about it. I would also like to point out the fact that i am the only one in my area whose internet service is down while the rest of the people's services are working. I request my refund as I am highly disappointed my service provider.

I need my refund my money

My excitel internet is not working. I have already raised a complaint regarding the same. A technical person came to my place and said there is some wire issue. I asked them to change the wire however I received the call from my local provider asking me to upgrade to fiber internet which I definitely dont want to do. It should be an option and not a necessity. I want this to be resolved now