Netplus Broadband Complaints & Reviews

The internet is worst. I didn't work 1-2 days continuously. There is no reply from technical team.

Internet is not working from today morning...please check and rpair...

Hello sir,
My name is Harpreet Singh.i am from moga punjab.my consumer id is [protected] and my billing id is [protected].i have paid my bill on 10/06/2021 bt it's still showing payment due or pending.i have talk to the customer case bt they are not taking it seriously.so plz kindly sove this prob as soon as possible

Waiting for Refund since last 6 month's, I surrendered and disconnected netplus broadband in Jan2021 and since then escalating for refund but no one is taking action. Escalated to CEO, Nodal, Customer care, L2 service but no response. Pathetic and worst customer service.
Account no. [protected]

The Netplus company is so unprofessional . I already told them that ur internet isn't working it's showing no internet . My package is of 100 mbps monthly, did advance payment but still they are not responding . I tried to call them but there are just ignoring but rejecting my call on repeat no response nothing.

I have raised a ticket on Wednesday at 11:39 AM[protected] . It's not fixed they created a new ticket today again 4:52 PM[protected]. Please help me to get it fixed .

Dear sir,
The internet is out of service since morning

On 26th may I ask for new connection of netplus broadband to our local netplus distributer name -Naveen sharma (Mehra cable ) Amritsar .
I choose a plan of 699 + 18% GST(4125 rs) and give all the 5 months payment to distributer in cash . my plan was established on 28 may . After 2 days i asked to distributer for the final bill then he ask me he will give me till today i did not recieve my payment bill.
I also talked with customer care then i know that he only pay 1000 in company so thats why he is not picking my call and not giving me my payment bill.
one more thing, on 2 june when i call to customer care then i know that my active plan is of 499 but i pay for 699 plan then i update my plan on the same day .
The cable/broadband local distributer i.e. Naveen sharma (mehra cable) PH: [protected]/[protected] is a fraud person.please take a strict action on it ASAP.
Thankyou
Sumit
[protected]
Hussainpura, Amritsar(punjab)

Respected sir

This is with regard to non-working of the wi-fi connection installed at my residence H. No. 2620 Sector 15, Panchkula.
I had lodged a complaint with the customer care centre and I was sent a message of ticket creation OTP No.1534 from
Netplus on 30.05.2021. They had told me that a technician will visit my residence but no one has visited to deal with the
problem. I had repeatedly made calls to the customer care centre but to no avail. If I call I get the computerized message
that all the lines are busy. Now they don't pick the call at all. My work is suffering because of no wi-fi connection.
I have made the payment FOR MONTH OF MAY, 2021 on 17.5.2021 BUT STILL I'M NOT GETTING THE CONNECTION.
I REQUEST YOU TO LOOK INTO THE MATTER AND DO THE NEEDFUL AT THE EARLIEST. Its been nearly 5-6 days.

I ATLEAST EXPECT A RETURN CALL /MESSAGE FROM YOUR END ABOUT AN UPDATE ON THE STATUS OF THE
CONNECTION.

Thanking you
Meenu
ID no. [protected].

Hi,

I have been using Netplus broadband from October'2020 and not faced any problem until last couple of months. The modem which they had provided me at the time of installation started giving me connectivity problems. Now their technician are saying that you need to upgrade your modem to 5g which will cost me another 1500 Rs-. I would like to tell you that i already have paid them Rs- 5000 at the time of installation which is very big amount to have a broadband connection. I have a receipt of that as a proof. Now instead of replacing their faulty modem at no cost they are demanding more money from me. Also, if i have to change name on my bill i need to pay 1000 Rs to change a name on bill. They are doing this because of the situation that made us to work from home and badly need a broadband connection for work. Their employees are corrupt and always seeking for money which comes under the table. They don't care about their job and responsibility. My only request is kindly replace my modem with compatible one so that i can use flawless service.

Regards,

Customer Account No With Netplus- [protected]

Today first day of this internet but customer helpline number not helpfull connect broadband very good service i feel i select bad company netplus now i again use connect broadband service very good netplus customer helpline not helpfull connect customer helpline very serious for customers help
But netplus say ur wish u thinking i dont any help ur
He no transfer call to local operator no talk with operator no official staff for direct customer help

Please note that i had recharged by broadband yesterday. but its still in inactivation state. I have provided the screenshot of transaction to [protected]@customercare.co.in. after contacting multiple times the status is still at inactive. As I am a medical professional I have greater responsibilities due to COVID pandemic.
therefore, please address the issue ASAP.

Account I.D.:- [protected]
Shivansh Swami

I am Buy netplus broadband before 5 to 6 months.My cable operator say that the modem is Genexis and it was 5g speed and dual band….And he charge 2000 rupees of modem and 1 month bill charges… I am paid 2710 rupees but the cable operator say 5 days your modem is 4g and it was a single band…. He said you can apple 5g modem charges 1000 rupees…The cable operator cheat me …he charge 2000 rupees of 5g modem and not set 5g modem only set 4g modem….You can solve my problem and provide 5g modem of free of cost….The 4g modem speed is low and 5g modem speed is high …. So, Please solve my modem problem fast… I am thankful of you
Thank U

Hi Sir,
My customer ID is:[protected]

This mail is regarding the complaints of my area technician. Yesterday 1 June 2021 I call them at 11 am to register my complaint that my broadband is not working. At that time they misguide me some repair work is going in my area. They said after 30 min it's will be worked fine. then I get to know At the same time, my nearest connection is working fine. After that, I am waiting for the whole day my internet is not working. I am trying to call them today but they are not responding to my calls. My work is suffering because of them. I request you to take some action to help me to resolve my internet problem.

Name: Virender Singh
Phone Number:[protected]

First of all your customer care team is not helping customer they dont have sense to.talk with customer and i am complaining about my wire is broken they are not listing after 3 calls they submit complaint and till the time 24hrs is over and nobody came at my location

28 May 2021, I made a payment into netplus account through their website but my payment not reflected to my account and I can't able to use my wifi, is that service you offer customer, fully worst experience.

Regards
Aman Kumar
Customer ID- [protected]

I have a netplus broadband connection, rs.499/- per month rent with 40 mbps speed and zte modem installed by team. But with this modem i cant get range in 20 feet, but in my neighbour all broadband connction range display in my mobile. I have complaint to local distributor, his service team, customer care but they all failed. They are not help me in this matter. Owner said u cant get range in your next room due to wall. But when i try to connect with neighbours wifi connection all are working fine. I am helpless please help me.

Dear sir please confirm me, I have purchase a new broadband connection
My Question is what is my billing period. From the date of I'd Activation or Date of Broadband Installation
My ID is [protected]
Lovekush Tiwari
Mobile number [protected]
[protected]@YMAIL.COM

Very Poor service of Net+ team, I have been struggling for activation of Calling on my User ID 3001097 since March 8 and till date no one even tried to resolve it multiple times called customer care and the Executives are not able to resolve the issue, later on they dont transfer calls to seniors and once luckily i got connected to one of the Lead Ankur +[protected], on 27 April and till date he is also not able to resolve the issue, even i have one more issue regarding 1 month free service which was committed, which they are not able to resolve, Let me know who can help me in this case i have never seen such kind of delay. Since Match 08 2021 its been about 3 months and still only two issues not resolved and i am paying each month as i have to because i am Help less. Any one who can help me regarding this can call me on [protected] or please suggest me what to do?

I have Ac no.[protected] and I pay rs 589 on dt. 15.05.2021 by online through billdesk but after so many days payment not credit to my account. Pl verify it and acknowledge to me. Regards Harinder Singh