Netplus Broadband Complaints & Reviews

I have paid the bill 12 hours ago but still my account is deactivated, i called the customer care thrice and email to bill desk twice but still didnt get any response from them.
Please help me to resolve asap as my urgent work is pending becauss of network unavailability.

Account id [protected], broadband not working since yesterday

I have paid Rs8250/- annual payment on 13/01/2020 . Which is due again in January, 2021. But by mistake bill was generated in November, 2020. Unknowingly I paid amount of Rs814/- and Rs 8250/- on total Rs 9064/- on 23/11/2020. I could not get two months free after paying annual payment. Still deduction of November and December, 2020 bill is continued, while no charges should be there for these two months.
BillNo: REG[protected] bill date 01/11/2020, and REG[protected] bill date 01/12/2020 .These two bills are not to be generated .Kindly correct my billing schedule and give me two months data free as per your noms.

My name is anil Kumar and my customer iD is [protected] I am request the my voice calling activate 2 months ago but do not receive any solution.. pls activate my voice calling activate

Its really frustrating to get Voice Activation on my existing Netplus broadband. I was told than with in 24-48 hrs service will be activated and will get OTP and link to sign.

Now its more than 72 hrs and on follow up to Netplus customer Senior team member Ms Kulveer Kaur told me that service can't be activated as all numbers in that area are exhausted and have to wait till new allocation done.

It was really disappointing when i requested her to escalate issue to next level and rather than giving me assurance considering my request on priority she was trying to avoid issue to her internal dept.

Today Netplus versionwas totally different, I am your customer since more than 2years and always pay advance Six months but at this stage Netpus is unable to provide Customer Service on Priority.

Request you to escalate and get Voice activated in high priority as was promised. Otherwise I will request for disconnection of Netplus broadband service and move on to other Service provider

Charged Rs 6000 for a new connection id is [protected] and promised 5ghz dual band router as mentioned in website of company i.e www.netplus.co.in but they gave me single band 2.4 GHz router . when i enquired that please give me a dual band router as i am experiencing slow internet speed but they denied and told me to submit Rs 3500 extra . i was totally shocked . this is the behaviour and customer service of this fake company . please highlight the issue and ask them to replace it or close the connection and refund back Rs 6000

indu bhushan sharma
customer id [protected]
mob [protected]

Please check internet tomorrow net not working

Ive been paying my internet service bills since last 5 month yet I got message that my bill payments are due and now they have suspended my connection. I have provided enough proof of paid payments yet no action has been taken so far. My business depends wholly on internet and that's why I'm not able to do anything. This is not done. This is not how these people are supposed to oppress others. Kindly look into it otherwise I need to take bigger actions.

[protected]

My name jatinder kumar.broadband id is [protected].today broadband is not working.please solve this problem.contact no [protected].

Hi,
It's regarding the pathetic services you guys have been providing us since past 2 months. We started with netplus in the month of march and no doubt it was working good at that time but now no one takes any action, they don't respond to our calls . Also when it comes to payment they ask us to pay on their personal account via gpay or phonepe instead of website itself, they say site isn't working well. Also its a 50 mbps plan which lasts for a month and they cut off our services two days before without any warning. On checking with netplus customer care executive we came to know that our connection was expired with them in august but that's not true we have been using it continuously its a local providers who are doing fraud .They are taking money from us and not providing good service, every day internet drops atleast 20 times and this is the least number, most of the times speed decreases to 2 mbps can somewhen tell me whats the point of taking this connection??? You guyz need money on time but what about the service and transparency, sitting in ludhiana cant resolve things atleast someone should take the charge for it. Well for sure i will be quiting this worst service once my month gets finished. but kindly improve it before it gets degraded .
I expect someone will call me and sort this out as i have been chasing you people since very long and i am tired of doing this!!!
Also today i got a message from your local handler to pay the bill else my services will be cut and when i told them i have already paid online on 2 november he said please dont pay on website there is a problem now i will try your connection dont get cut. now i guess you people can connect with me how irritating this can be.I am not adding any picture here as i am typing this on behalf of my father but i am the primary use of this internet but if needed i can provide you the bills since beginning.

I have recharged my account with monthly pack but my account is inactive but i want you to please activate my account ID is [protected]
My name is = suneet k yadav

I have Net-plus connection at my residence. I upgraded the plan with IPTV.
The company has started billing, however, the company has not installed and commissioned IPTV even after several reminders.
It is gross matter of cheating.

We have taken the Netplus wifi connection from local area dealer (of Saharanpur 247001 pin code) Mr. Ramesh (ph.[protected]. He is one hell of a dealer who does not respect the customer's requirements and complaints. The internet connection was acquired on 14 July 2020 but since then we have continuously faced wire problems (optical wire keeps on breaking without even touching it) and hence net and connectivity problems. And whenever we have called Ramesh, he either did not pick up the phone (nor called back) nor resolved our issues.
We are actually submitting this complaint against Ramesh because he is wasting customers' time as well as ruining the reputation of Netplus. We have called the Netplus customer care (around 6-7 times) and they guarantee that someone from local area (Saharanpur) will definitely come and resolve our problems of net connection and wiring. But nothing like that happened because again the dealer that Netplus will contact is Ramesh and he does not pick calls and never do justice to his job.
In the starting, he blabbed about himself a lot like I will never let you face any problem regarding to the internet but he is now doing the exact opposite. Moreover, when he luckily picks calls (only when you call him from unknown number), he hung up the call without even listening to the customer's problems.
Photos are attached which shows that how the wire is placed and how he kept the router (and told us not to touch it) since July. He just mentions that he will set the wire and router to a fixed place but never ever did it.
Please look into this matter and if possible replace this negligent and irresponsible dealer (Ramesh) with someone who is atleast willing to listen to customer issues and try to solve them. This is VERY SERIOUS as I have to take ONLINE CLASSES so the good internet connection is required and unfortunately no other service providers are there in Saharanpur.
I genuinely hope our problem should be taken care of.

Dear Sir or Madam:
I am writing to dispute regarding bill payment to netplus through netbanking. I paid 707 rupees through netbanking dated 17 October 2020. But my netplus account is not renewed. Please take a suitable step and renew my netplus account as soon as possible.

Very very poor 😞 service from last 20 days no internet during night. Instead of my daily complain. My father expired 12 October 20. My relatives have not seen and speak to us during his last time . Children education affected they destroyed my life finished me mentally tortured. Speed is very slow took 5 sec to download 10 kB size image. Telling lie of 50 Mbps speed. I have paid 5 months advance payment.no word to express shameless company

After receiving the charges amounting to Rs 4700/ including advance monthly rent on 27/9/2020 for new net connection till date no installation has been made in ward no 2 bhour camp chattha Jammu- 181101 resulting the children's faced problem in on line exam because of casual attitude of the company for which compensation of breach shall be initiated.

My box not active . my collage class daily miss . please my box active quickly. your opprater servies very bad . i am calling 3 day not pick up phone
please solve my problem hurry i am thankful you

Dear sir /madam
i hv broadband connection from 25 july 2020 to tell date having custumer id [protected] and voice calling no. [protected] . i called customer care no more many times as u chk from ur system but nobody solve my problem .i used this connection nd voice no. for my bussiness purpose but it not working from 26 days to tell now.it fect my bussiness so much .am already paid 6 month advance rent on 25/7/2020 .but its useless for me now so plz solve my issue otherwise refund my payment .

thanks
Ramandeep singh
prop. Chauhan trading co
[protected].

Name Ranjit singh

old account [protected].

i paid 707 in old account.
I have also requested last month, so please accept my request and transfer my balance to my new account. Thank you.

This is my new account [protected]

Everyday at some point, internet stops working on some devices and the devices shows ' no internet ' or 'can't connect to this network'. Firstly i thought it might the problem of ip address conflict and that's why i manually assigned different ip address to each device but the problem is still there. I guess, maybe the router is causing all the trouble.
Also, sometimes the internet speed falls down randomly and after some hours it becomes normal.
So, i request you took look into this matter asap.