Respected sir/madam I was consumer of Netplus Broadband from more than 2 years. My user ID is [protected], I was regularly facing connectivity problem in my connection. I requested many time to install a new modem to solve the problem. However, the engineer from netplus side every time install old faulty modem, which instead of solving the problem, creates new problems. As per engineer, new modems are not available with netplus even for new connections & no action has been taken on my request till installation of broadband services from connect broadband. Netplus services have gone from bad to worst these days. I have faced more than 15 days harassment due to deficiency in services of Netplus. I had with no option than to permanently disconnect the netplus connection. I requested many time to customer care of net plus to disconnect my connection & refund of amount already paid in advance. However till date the amount has not been refunded. I requested net plus that as on date Rs. (-) 2828 are standing to credit of my account which may immediately be refunded to me along with Rs. 10, 000/- as compensation for harassment caused to me by your office. I am also attaching screen shot of my ticket & bogus resolution to my complaint by Mr. Vidta Dutt, who without visiting my premises and by ignoring my all the complaints has given false statement as "No_Fault_Found". Have you ever imagined, why a 150 mbps speed, more than two years old netplus customer switch to 75 mbps connect connection at the same price of Rs. 599/- pm. It's due to worst customer care services provided by net plus. As such, netplus may be instructed to refund amount standing in credit of my account along with compensation amount of Rs. 10, 000/- for for harassment caused by your office, immediately, In hope of immediate action from your side.
Netplus Broadband customer support has been notified about the posted complaint.
Government website link => pgportal.gov.in
=> Click here to sign up => pgportal.gov.in
=> After Register Your Account and Login your Account
=> Lodge Public Grievance
=> click on I agree that my grievance does not fall in any of the above listed categories
=> Please select a Ministry/Department/State Government => Telecommunication
=> select main category broadband related
=> if no isp found in service provider list. change main category to others
=> Description
=> security code