Netxpress — low speed issue since 3 months- AS_1330

Address:

Chennai, Tamil Nadu

i am seriously fed up with netxpress customer service. i have been calling netxpress customer care atleast of 20 times every month regarding speed issue. everytime i got reply as 'we will intimate our technician, he will come rectify the issue' but no one rectified it till now which is lack of commitment to customer and irresponsibility .netxpress people are so responsive only during renewal.later never seriously care about customer.i am posting screenshot of speed in the last 3 months and also the speed that i am receiving now. FYKI, i am using 2mbps plan .atleast do some work to make your customers happy and satisfied instead of only money minded business. if you observe attached screenshot then you will understand how much speed i receiving since april.