Netxpress / Micronova Network Solutions — Wire problems

Address:	600041
Website:	NET express broadband

In December month my optic cable wire was destroyed du to heavy thunderstorms.i have compilation to head office many time but they taken the complaints but they saying that's the technician will come and resolve this problem .But the technician's didn't come near my home only the technician office .i went there but they didn't respond to my complaint they will say that's with in 5 minutes I will be there but they won't come if I called means they will tell we so many complaints so we r not supposed to come now .
The main heritating problem they heaven come and see the problem
I had given much day to resolve the problem
My question is whether you will able finished my complaint or not