Next.co.in — Air Conditioner

Website:

www.next.co.in

I purchased a Split A/C from the Next Electronics Store in Dharampura Bazaar, Patiala on 22nd September 2015. I was promised free stabilizer and free installation on the same within 48 hours(in written).The Unit was delivered on the same day but no installation has been done for the same for the last 9 days I sincerely request for the refund and the penalty charges for the mental harassment. Invoice Number: [protected] Date & Time of Porchase: 22/09/2015. I was phoned on Monday 23/09/2015 by Rajat one of the store employees that the installation would be done between 9am-12pm on Tuesday 24/09/2015.No one turned up on Tuesday all day and all attempts to get through to them that day turned futile.On Wednesday morning again at 8 am I was phoned by and individual that he would be there by 9am for installation.No one turned up yet again.So I phone the store yet again telling them of the same, and was promised by Kamal that he would look into it.No Installations on Thursday either and i was told that its nothing to do with them but with the Videocon Installation team.So I politely asked them to change the Videocon branded AC for a different brand as I was not happy with the way Videocon has been making false promises.So on Friday I went into the store to get my product exchanged.To my amusement the manager Kamal was not as nice and welcoming as he was at the time of our purchase.On a particular brand we were offered the product at 34, 000 and to our amusement we were quoted 4000 more .We asked him to offer us the same as the previously quoted price, to which he was very rude and disrespectful to both me and my wife.He even told us to get out of the shop.CCTV footage from the 25/09/2015 would confirm the same(we hope the audio was recorded too). So finally when I told them to refund the entire amount to which he refused.I asked him that I would like to speak to his immediate superior but he refused to give me his number. I asked for escalation matrix they said there is no escalation matrix.Till date no one has phoned me or apologized for the inconvenience caused.The AC too lies uninstalled and the store is sitting on money and refuses to offer what was promised.9 days and still no installation, now that is a serious violation of the contract made at the time of purchase. The kind of pain and mental harassment I am going through, it was a big mistake I bought product from Next. I Request you to please take action against the individual concerned for causing me grief and agony.As far as Videocon as a brand we have completely lost faith in them and would seriously advise other knowns to keep away from their products.To our amusement the website has listed a contact number which does not works.A call back option also found us no joy Kindly look into the same and take strict action against the employees concerned and arrange for a refund as soon as possible or else I would have no option left but to take a legal recourse. Regards Ashim Bhandari [protected]