Nextra Teleservices — bad service - not getting disconnection and refund

Address:

Gurgaon, Haryana

From: priyanka pundir
Date: wed 26 sep, 2018, 9:42 am
Subject: fwd: bad service | not able to provide service in sector 14 gurgaon
To:

Please help us get a disconnection and refund at earliest as we feel being cheated from last three months

— forwarded message —
From: priyanka pundir
Date: wed 26 sep, 2018, 9:13 am
Subject: re: bad service | not able to provide service in sector 14 gurgaon
To:,,

Hi team,

You guys are so disappointment that yesterday you confirmed for closing the disconnection request but from very this morning it is not working again. Please take this # from my house it's a piece of thing that disturbs the peace in our house.

Please mark it seriously.

On wed 19 sep, 2018, 10:49 am priyanka pundir, wrote:
Hi team,

See how you guys work.

This pretty amazing that you guys do not even care to reply on emails i. E how customer care works and customer pickups the call after 25 minutes even more fantastic.
Please proceed with disconnection as today i paid the amount for further continuation but 30 minutes passed and still it is not updated with you. I really feel bad for nextra as i don't think such service can even survive in market so please refund all my money otherwise i will like to knock the door of legal proceedings.

Best regards,
Priyanka pundir

On tue, sep 4, 2018 at 5:55 pm priyanka pundir wrote:

Hi team,

We are expecting a reply from your side as we will also take further course of actions accordingly.

Best regards,
Priyanka pundir

On tue, sep 4, 2018 at 5:31 pm priyanka pundir wrote:
Hi team,

One day has not passed yet your customer care executive is calling us to close the request for disconnection and according to her request can not remain open 15 days for our analysis so that we may decide if we want to continue or not.

If above mentioned is true then please proceed with disconnection as we don't find any ethical value and service values in nextra.

Best regards,
Priyanka pundir

On mon, sep 3, 2018 at 7:12 pm priyanka pundir wrote:
Hi team,

At-least got the reply!

As per my discussion with officer following are the points to be taken care.

1. My disconnection request will remain open till 15 days if i will feel i am getting better services then i may take my request back after my feedback.
2. If i chose to disconnect then all proceeding will happen in one week and connection will disconnected. Your field team will pickup the router asap when i chose to disconnect within a week.
3. My refunds on disconnection will be happen with priorities as i already raised the issue for disconnection and from last one half month i am asking for disconnection and refund due to bad services provided by nextra.

As of now the internet is working but it is so disappointing and i wonder how it is possible brand like nextra is giving such kind of service. I really don't know why i even considered your apology as nextra already been given much required time to improve but no results.

I hope there will better issue handling at least and better services as there is no point in getting a call back from your field engineers after 2 days passed to issue which should happen within an hour when issue is critical and very frequent as you yourself agreed that even 2 hours of services not available is a huge thing for customer.

Best regards,
Priyanka pundir

On mon, sep 3, 2018 at 5:54 pm nodal wrote:
Dear miss pundir,

Greetings from nextra!!

At the outset, please accept our sincere apology regarding the service issue that you faced with nextra connection.

Reference to telephonic conversation held today, we deeply regret for the inconvenience caused to you. We would like to inform you that as per the confirmation from our concerned team, your concern against complaint number [protected] has been resolved. We request you to please confirm us, if you there is anything we can assist you regarding nextra. We will surely provide assistance to you at earliest.

Further, we assure that we will take care the things in best possible manner to provide you better and constant services and really don’t want to lose the opportunity to serve our valuable customer. Kindly observe the connection, we will surely provide your better connectivity.

Thank you!!

Regards,

Nodal officer

Nextra teleservices pvt. Ltd.

Plot no 17 & 18, udyog vihar phase-1, gurgaon – 122002, india.

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From: priyanka pundir [mailto:[protected]@gmail.com]
To: jagmohan singh; nodal; appellate
Subject: bad service | not able to provide service in sector 14 gurgaon

Hi all,

This is very unfortunate that i am writing this mail and i feel that nextra is not providing good services.

I got registered myself with nextra broadband and then installed internet at my house. It is very disturbing as the net was being disconnected after every 2/1 day for two or three days and almost every second day i am supposed to call in morning customer care to fix the issue and take the feedback but now i have reached my limit. It feels like your customer care executive are just talking with customer and raisin the issue but there is no actual work going on as i am also employed in support and services industry but i donot feel this is how issues are treated. It is matter of shame that a customer is calling everyday and asking for solution but every time customer care replies in same words that you will get the resolution and if you ask to talk to senior executive then even they will not pass the call but yesterday they asked me to put the call on hold and they will pass the call to some senior executive but after putting the call on hold i was replied no senior executive is available and i may call tommorow in morning to talk with senior executive and i followed called today to customer care and asked to talk with some senior executive then same reply then i asked that i will wait till any senior executive is available but 60 minutes paased no one was available. This should be matter of shame for nextra that a customer who is dealing the same problem from last 2 months and even wanted to disconnect the service in very first month seeing the services offered and amount of money paid for such # services but continued thinking may be things will improve is not allowed to connect with some more responsible authorities to connect. I feel cheated a

I had given a security deposit of rs 1500 and another rs 1300 for activating my plan. It is very frustrating that the customer care were also taking the matter seriously and they really didnt bother me. Please disconnect the service as soon as possible and resfund my all money for services were not provided and refund money as soon as possible.

Note: nextra will never grow if service will be not upto the mark and all you guys should respect customer because you are paid only as we are buying your # service from our hard earned money. Think of the situation when you are service avail-er and service are so bad.

Registered mobile number : [protected]

Best regards,

Priyanka pundir