Nextra Teleservices — internet not working as promised not even disconnecting

Address:

625, 1st floor, sector 22B, near govt. school, 122015

Hi,

My account number with nextra is 02132767, i took a new connection on 15th feb 2019, and tried using the services and lodged a complaint regarding slow internet speed on 17th feb 2019, which the team marked resolved very next day saying that the wires have been changed but no wires were changed, after struggling for almost 10 day on 25th feb 2019, at around 7 pm in the evening the team found that the router was faulty since it was a 2nd hand router, on 26th feb around at 7:00 pm they changed the router, and things got resolved although the router was again 2nd hand it is still not a very good conditioned router.
On 26th feb at aroud 11:00 pm the changed router also stopped working, next day, i called the team again both the router person and the technician were on conference and were blaming each other not only blaming they were also abusing each other that "your fault your fault" and due to frustration i requested for a cancellation of the connection.
On 27th feb the cancellation request was accepted and i was informed that on 28th the router will be picked up and my refund will be initiated.
I am still following up with the customer care and no one is providing any solution.

I have all the call recordings of the team whoever had been involved in this activity, one of the senior person rather directly told me that we cant solve your problem you take a leased line.

Coming to the amount part.

I had paid rs. 4242 /- for the prepaid amount of 8 month connection (Via paytm)
I had paid rs. 1000 /- for the non working routers. (Via cash)
I had paid rs. 300 /- for the installation and wiring which is of no use. (Via cash)

In total i have paid rs. 5542 /- to the team.
I am now sending all the call recordings to the nextra team over email, if required i will be sharing same with the consumer forum department.

Hoping for a quick resolution.

Below are the details of nextra team members

Nextra teleservices
[protected]
[protected]@nextraworld.com

Mr. Ranjan: [protected]. (Senior technician involved)
+91 [protected]. (Technician involved)

Mr. Ravi +91 [protected] person who booked the service initially and took the required documents.

Regards,
Sumit kaila