Nextra Teleservices — Regarding nextra connection

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

I was a Nextra customer since early 2016 at Sector 12, Noida and was relatively satisfied with the connection. Just recently, I moved to Jaypee Kosmos and noticed that the services would be available at the location and called on the provided number [protected]. An executive, Neeraj Prakash showed up on 21st May, 2017 and to my surprise insisted that I cancel the existing connection and get a new one saying that this was the only way and the company would charge a huge amount to shift an existing connection.

He forced me to pay 1 month's tariff to initiate the new application (Rs.919) and handed over a Nextra receipt (picture attached) assuring me that no other charges were necessary. The CRF No. on the receipt is RA041602. At no point did he mention that:

- A new router is required to be purchased.
- A router is offered complimentary if the payment was made for 3 months upfront.

Ever since, most of my phonecalls have been unanswered or simply disconnected, let alone any progress on the connection. When I enquire at the Nextra customer care, the CRF No. doesn't match. This man has been holding my money since almost two weeks without even initiating the application and has been absconding without providing any updates.

During this time, he's used other Nextra executive's numbers to sidestep any accountability. They are:

- Saurabh - [protected]
When I called him, he confirmed that Neeraj uses his phone but refused to take any responsibility, or help. When I said I was left with no option but to write to Amitabh Choudhury's email, a contact earlier provided by Neeraj, he said 'Jaao kardo. Voh koi nahin hai' and disconnected.

- Jitendra - [protected]
Every time I call him, this guy insists that Neeraj is not around and I should talk to him directly, but unlike Saurabh, he was not rude or disrespectful.

Against my repeated calls, I only got a complaint number [protected] which was automatically put into the resolved category by Nextra without a resolution. A new number [protected] was generated without any action so far.

During this time I also got calls from their Gurgaon customer care [protected], the first on last Friday from a lady executive, Amita, assuring me that she was able to speak to Neeraj and the connection would be installed on Friday before 4 pm or Saturday before 12 noon without any additional charges. Again, no action from him on this. The second call was from Bhanu, on Saturday on the same matter. Neeraj finally called on Saturday (2 weeks after collecting the deposit) and made excuses, saying he didn't tell me about the router options because the company was offering very poor quality routers and duping customers and that I buy one for myself, a suggestion I refused. He insisted the connection is being processed and he would connect with me in half an hour which he never did and has been untraceable since, not answering any calls or messages.

I have requested each of their customer care executives as well as the fraudulent field executives to cancel all my connections and refund my deposit but to no avail. Such lack of work ethic is unheard-of and such behavior is downright pathetic. The company should instead employ these executives to pick pockets in railway stations and bus stops. That is all they are good for!

I urge all to be extremely careful in dealing with these field executives and ensure that their services are in order before making any payment to them.