Nextra Teleservices — the worst internet service provider out there

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	nextraworld.com

We got their connection for our office.
Ther routers they install are all used and defective. The speed is unacceptable on wifi (Due to crappy routers) cause lan was fine.

The main problem we had was when our router stopped functioning completely, we called them for 10 days straight and they kept promising to send somebody and nobody came. I literally had a guy in our office dedicated to calling them every day 3 times a day. After we told them to remove the connection and refund one month's money, they called i realized these guys had no idea of my issue at all. I got at least 5 calls and each person would ask me what the problem is. They were all asking me to do the same steps - they were clearly avoiding replacing the router (I think these guys don't even have new routers). I have told them countless time "my ssid is not being broadcasted, the wifi light is out, the router is defective, change it" but they don't listen.

And we had the router problem when they initially installed. I had to call countless times complaining about unusable wifi speeds and that they need to change the router, they came and installed another used, old router.

Why doesn't this company get it through their heads that in the 21st-century wi-fi takes precedence over lan speeds.

Invest in new wifi routers, you #.

Honestly, if you are a college student who has a low budget then go with them (If you can tolerate the) but if you need decent connection then don't even think about it. These guys are the 'rickshaws' of internet service providers. I say pay more and save yourself the hassle. The high speed are all a scam and their customer support is next to non-existent.

They don't even read these complaints. They don't care. A failing company.