[Resolved] Nhai / Meru Cabs — MERU Cabs Bangalore collecting Airport Toll -reg

bandaprasad

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear Sir, Recently I travelled from Bangalore City- Kodihalli to Bangalore airport in MERU Cabs. The driver insisted me to pay additional Rs.75/- as toll fee which was not included in the bill. After an argument he gave me a printed blank bill which is attached herewith. I am really surprised why MERU is collecting the toll with no authority from NHAI as the Airport road is being maintained by Navayuga company. Will please look into and take action on refunding all the toll collected from many airport travellers in the name of toll and blacklist the company in operations to Airport. They can easily refund as all booking are done by phone/internet. Thanking you, Regards, Hari Prasad

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Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Prasad, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru

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Comments

SHRIKANT H J

from Mangalore, Karnataka

Yes, without giving a receipt MERU collects Rs. 75/- from the passengers going to airport while in return journey a toll fee of Rs. 115/- is justified as we receive a genuine receipt. An unethical practice! --Shrikant.