Nissan Motors — Transmission failure | |||
I am sanjaya from sri lanka and currently using nissan x-trail hybrid 4 wheel drive jeep. chassis no :- hnt[protected] year of production :- 2015 model :- daa-hnt32 x trail engine no :- mr20 - rm[protected]b odometer reading :- 30 km This vehicle was imported under the category of “used vehicle” with jevic certificate to sri lanka. jevic no :- 592578 date :- 01.10.2015 location of inspection :- kobe The vehicle was imported by myself through a supply company base in japan. Supply details gtb co, ltd 12-1 suwanochi higashisadakata ouzin - cyou Tokushima city, tokushima, japan date of invoice :-16/09/2015 commercial invoice number :[protected] I performed a checking of vehicle from associated motorways (private) limited (amw) which is the authorized agency for nissan vehicles in sri lanka at the odometer reading of 975 km. the certificate issued by amw is attached herein for your kind information. I used the vehicle over last 11 month without any problem and the current odometer reading is 21, 000 km and also performed services with intervals of around 5000 km. the last service performed at 21000 km on 27/08/2016 and replace air cleaner filter and ac cabin filter as well. A week ago i found an indicator of (!) on the panel board and i produced the vehicle to amw for investigation. According to amw technical engineer the problem identified as “pressure control solenoid b “with a strange noise from the gearbox. diagnostic report is attached. the technical advice from the agent was “to replace the gearbox “and estimated cost given is around rs. (sri lankan rupees) 3, 000, 000 (20, 300 usd). I came to know that same problem was reported from few other vehicles of the same make. as such please be kind enough to study and research weather this is an inherent problem with the make? I imported this vehicle with my own funds around rs. 8, 000, 000 (54, 794 usd) including all taxes. out of which i obtain a bank loan of rs. 6, 500, 000 (44, 520 usd) to fund the finance which is i am paying in monthly installment of rupees 127, 000 (870 usd) per month. I found financial difficulties in replacing the gearbox as advice by the amw engineer. and also, i have no opportunities to replace the gearbox from amw as i imported the vehicle by my own. I seek your kind support to replace the gearbox of my vehicle because i am unable find required funds. i am very loyal costumer to nisan vehicles and using the brand from 2001. i have used nissan caravan, nissan fb-15 car prior to this vehicle. further i always promoted nissan brands among all my friends and colleagues. still i am very loyal to nissan vehicles. Hope that you will be favorably considered my request and kindly extend your helping hand to overcome the problem i face in replacing the gearbox of my vehicle. it will be a magnanimous help to manage my life without facing financial difficulties. Looking forward to hearing from you soon. Was this information helpful? | |||
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Nissan Motors customer support has been notified about the posted complaint. | |||
 14 Comments | |||
Comments
PL send your contact or call [protected]/ Regards
Mahesh
Mahesh
Dear Mahesh
Thanks for lighting this up .
My self too bought a Nissan X TRAIL in 2016 and it was zero milage by the time i bought it from a known agent .
From the very first day i drove i got the noise and when i complain they were not aware what it is and hood winked me saying it is normal in Hybrid when they switch from battery to engine . I have no issue as such as yet but noise is annoying . How ever i was made to understand that many cars almost in every car in the island has this problem after certain mileage . Which means its factory default . AMW the agent is giving a blind eye and NISSAN corporation taking the advanatage of their utter ignorance . Mind you Toyota has an issue when they introduce the Hybrid Prius in USA and i can still recall that TOYOTA recalled almost 40000 cars from USA .
As per the NISSAN agent in Sri Lanka it is a manufacturer defect and still wonder why they do not take any action against the NISSAN corporation in Japan or ask them to replace the faulty gear box with a new one free of charge . How can we get about this .? There are about 6000 cars of this nature . Do we have to blow this in to the Media and see Nissan brand get tarnish in due course with the X TRAIL and other sub brands of it's and to see consumers lose their trust on the brand .
Please help us on this and give us a remedy .
SUDHIRA ANTHONY
[protected]
Thanks for lighting this up .
My self too bought a Nissan X TRAIL in 2016 and it was zero milage by the time i bought it from a known agent .
From the very first day i drove i got the noise and when i complain they were not aware what it is and hood winked me saying it is normal in Hybrid when they switch from battery to engine . I have no issue as such as yet but noise is annoying . How ever i was made to understand that many cars almost in every car in the island has this problem after certain mileage . Which means its factory default . AMW the agent is giving a blind eye and NISSAN corporation taking the advanatage of their utter ignorance . Mind you Toyota has an issue when they introduce the Hybrid Prius in USA and i can still recall that TOYOTA recalled almost 40000 cars from USA .
As per the NISSAN agent in Sri Lanka it is a manufacturer defect and still wonder why they do not take any action against the NISSAN corporation in Japan or ask them to replace the faulty gear box with a new one free of charge . How can we get about this .? There are about 6000 cars of this nature . Do we have to blow this in to the Media and see Nissan brand get tarnish in due course with the X TRAIL and other sub brands of it's and to see consumers lose their trust on the brand .
Please help us on this and give us a remedy .
SUDHIRA ANTHONY
[protected]
I can repair x trail hybrid gear box pls contact me .
Deeptha Appuhamy [protected]
Deeptha Appuhamy [protected]
In japan Nissan issued a recall for Xtrail cvt on 10.09.2015 and it is regarding the cvt gearbox software issue that triggers warning light. Further they recalled same suv for hybrid battery related issue. For more information please login to https://en.responsejp.com/cars-automotivebusiness/2015/09/10/recall%3Anissanreca...⇄
I purchased a Mussan x trail in 2016 and had the issue with the gear box and sterling aftercare from whome i had the warranty said they will replace my gear box but never did & later they repaired it. The previous noise is no more but another two strange noise is coming. Sterling is not doing anything about it
Are they replacing gear box who those who imported solely with jaai certificate and the chassis number; the old unit can be sent back?
Hi
I am from Australia and I owned a 2013 Nissan Pulsar ( Known as Nissan Sylphy in Sri Lanka ). I had this car for over a year and I encountered an issue with the gearbox. It was not a known issue to me before I purchased the vehicle, however, few months later came across this. I had to replace the gearbox at a cost of 2300 AUD ( SLR 255 000 ) which was not that bad. In my opinion, we consumers should all be aware of this new CVT gearbox of Nissan is faulty, irrespective of which model you buy and across the globe people face issues. Its highly recommended to avoid Nissan at all cost since the gearboxes issued at this point in time are not up to its standards.
I am from Australia and I owned a 2013 Nissan Pulsar ( Known as Nissan Sylphy in Sri Lanka ). I had this car for over a year and I encountered an issue with the gearbox. It was not a known issue to me before I purchased the vehicle, however, few months later came across this. I had to replace the gearbox at a cost of 2300 AUD ( SLR 255 000 ) which was not that bad. In my opinion, we consumers should all be aware of this new CVT gearbox of Nissan is faulty, irrespective of which model you buy and across the globe people face issues. Its highly recommended to avoid Nissan at all cost since the gearboxes issued at this point in time are not up to its standards.
HI I am deeptha Appuhamy( BSC Eng) I can REPAIR XTRAIL gear box
MY web
hybrid and sensor vehicle repair.com
MY web
hybrid and sensor vehicle repair.com
I have Nissan xtrail HT32 2016 Wich done 50, 000. there is no problem yet. we scared about if we replace gear box oil what will happen ?can we drive without changing gear box oil ? what should we do without harm to gear box?I have kdh 201 2007 it has done460000km.like that can that x trail drive without any problem..
did this gear box problem come before 2016 nissan x trail or after 2016 will this happen?
if some problem come, can we solve it putting spare parts or should we replace a new gear box ?
did this gear box problem come before 2016 nissan x trail or after 2016 will this happen?
if some problem come, can we solve it putting spare parts or should we replace a new gear box ?
If you have x trail hybrid gear box problem pls contact me we already repair 102 x trail gear boxes
my contact number [protected]
tks
Eng Deeptha
my contact number [protected]
tks
Eng Deeptha
Darshana_Silva's reply, Jul 29, 2021
Hi, can you send your contact number. My number is 0777338029
Hi, I'm Anjana and I'm planning to buy a Xtrail[protected] and heard of this gearbox issue. Is this valid for the vehicles manufactured from 2007 to 2010 or is this valid only for the vehicles manufactured after 2015?
Thank you!
Thank you!
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AMW's daylight robbery!
I am Rasith Gunaratna from Sri Lanka.
I purchased a Nissan 2016 X Trail Brand New Hybrid T32 vehicle; VIN JN1 TENT 32Z 00000 85 / Engine: MR20 829306B from your dealer AMW (Associated Motorways (PVT) Limited on 11 July 2016 at a price of Sri Lankan Rupees 11, 500, 000.00 US$ 77, 666.66.
At the driven mileage of 10, 662km there was a warning message as "HV SYSTEM WARM UP PLEASE WAIT IN PARK"
I contacted the Nissan agent; AMW in Sri Lanka; and they asked me to send the vehicle to their service centre as soon as possible. I was on a family reunion tour for 07 days but I had to cancel last three nights and handover the vehicle to AMW for repairing.I handed over the vehicle at 11, 066km for the repairing.
After three days AMW called me and said the vehicle needs to replace with anew CVT and they will import it from NISSAN motor Co. Japan and fix within 03 weeks.
However, they did not mention or inform me regarding the technical issue. I found the error codes from one of my friends working at the same company.
The error codes were; P0775, P0776 - OBD-II - Pressure Control Solenoid B Performance / Malfunction
AMW did not send or disclose any details regarding the technical errors even if I requested it for several times. As the customer I have the right to know what issue was there in the CVT of a NISSAN brand new vehicle.
After four weeks of time they send me a courtesy vehicle but I lost my business and personal life due to the unavailability of my vehicle for four weeks.
AMW contacted me on 13 June, 2017 and requested to collect my vehicle and return the courtesy vehicle but, they still do not provide me the technical details or scanned reports of the error caused by the Nissan Brand New X Trail. They also do not provide me the details for replaced Brand New NISSAN CVT which they imported from Japan. (They have only given me a serial number 3ZX3D-Y[protected]
As a NISSAN brand loyal customer I have the right to know about my vehicle, its failures, its newly replaced CVTs details in black and white. As a customer do you agree and accept this after-sales service from a world reputed vehicle manufacturer and it's national dealer?
I have lost my trust on my x trail, NISSAN brand as well as Nissan Motor Company in Japan as well as the dealer in Sri Lanka.
On 6/22/17, 07:34, "[protected]@nissan.co.jp" wrote:
Dear Mr Rasith Gunaratna:
This is to reply to your message dated 20th June.
We have contacted AMW and, with regret, shared your dissatisfaction for not only Nissan product quality but treatment you have received from AMW as well.
Despite your dissatisfaction, we still would like to appreciate your understanding that AMW is the authority in the market and is in the best position to treat your case, therefore we gently suggest you should discuss the matter with AMW.
In regard to your suggestion to send technical specialists for your case, we would like to confirm Nissan Motor India Private Limited has been fully supporting AMW, which organization has got the responsible function for field quality issues for Sri Lanka and other Asian destinations.
We are sorry that Japan is not the position to provide further support, as AMW our authority in the market with technical support by Nissan Motor India Private Limited has been accompanying your case.
Your understanding will be much appreciated. Thank you again for writing to us.
Warm regards
Customer Communication Centre
Nissan Motor Co., Ltd.
Japan
ref:_00D10bjw3._50010glPlz:ref
Can we get together; all NISSAN X-Trail users with CVT issues and do a collective-bargaining from AMW and NISSAN Japan?
I'm Rasith Gunaratna - [protected]