Nobroker — Act of Infringement and property damage by nobroker movers & packers

This is with regards to a movers & packers service that I had booked through Nobrokerhood for the 01st of June 2023.

I had a very poor experience. To start with :
1) They have damaged our wall while moving stuff and were extremely unapologetic about it
2) The AC vendor provided by Nobrokerhood also damaged the wall while fitting the AC and didnt even bother to inform us about it.
3) While packing our stuff, they were not letting us supervise, kep on saying please dont stand here - its disturbing us
4) I had spoken to the movement manager about unpacking stuff too as while packing our stuff, they were not packing it properly, they kept on dumping it, as a result unpacking would get more difficult. The movement manager had promised that they will unpack too (ofcourse at an extra charge that I was ready to pay) but they just denied unpacking. As a result, it took us really long to unpack. When we finished unpacking the next day, we realised that they have misplaced lot of our small stuff including a very expensive dinner set by corelle. We received a call from Nobroker the next day for feedback and i informed them about the same. They said they will come back and I have never heard back from them.
5) They damaged our TV while shifting too. The display is a issue now. They didnt pack the TV inpite of requesting them several times
6) After they finished their job, they wanted a tip and since we were not happy with the service provided, we decided not to tip them. They started saying things like - kitne bade building main rekhke bhi gareeb log hain
7) When we confornted them about the same, they started using abusive and dirty language pretending that they are talking amongst themselves but it was directed at us.
8) They misplaced the washing machine pipe
9) I had to pay an additional 1200 for the boxes, the boxes were extra only and only because they were not packing stuff properly and just dumping it.
10) I had taken insurance too, please let me know what all can be covered in insurance.