Nobroker — Amount paid for premium service but the service is not provided nor the refund

I had purchase no broker super money back plan on 5th June Rs.24778. the plan was activated for 1 days and they assigned me the RM as well but suddenly i receive a call stating they cannot provide the service. They asked me degrade the plan i opted or take refund.
I preferred taking refund.

Till today no support team has actual update on status of money.

This was direct UPI payment for refund. They commit it will be refunded in 48hrs but still no money no service is available to me.
Request you to take strict actions in this
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Hi Asmita, give us a chance to investigate what went wrong with your service. Please share your registered number so that we can check this with our team to arrange a call back on priority for a resolution.
Hi Asmita, we are pleased to inform you that the full refund has been successfully processed and settled into your account. Please let us know if there is anything else we can assist you with.

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