NoBroker Complaints & Reviews

I bought nobroker money back plan to rent my 3 bed room in sector-31 gurgaon. Their rm samiran and kanchan highly unprofessionals. They are not able to get single interest of tenants in 15 days. Worst service of nobroker, on top of that their management also do not want to take any action. I lodge 5-6 escalations and complaints but all waste.
Noone shoudl buy anything from nobroker they are real cheater and fraud, their free service its still attracting some interest.

I took the plan for renting my house out and paid around 12000 for the complete service, nobroker has assigned a rm and a field rm, company rm mr umesh ladi was not able to find even a single family to see my flat in 15 days so incompetent in his work, and after my flat rented out by some other means, now they are refusing to refund the money.
Such a waste of time and money, when you have only 21% customer satisfaction percent... U r no better then a below average company cheating on people.
Such a waste. Please be aware, don't take any service from these hopeless guys.

I have opted the services of nobroker for finding an apartment in kknagar, chennai last month. So far i have been shown only 5 old houses and claiming that they will be able to continue the service as the plan is expiring. I was told that the flexi plan money will be returned in case they were not able to find a suitable apartment. I am expecting nobroker to stick to their agreement and return the refund. I spoke to the rm and his manager but of no use. I am planning to reach out to the consumer court to get the refund.

I have opted the services of nobroker for finding a rental apartment in kknagar, chennai by paying via their flexi plan rs. 6000 with the condition that the amount of 5000 (Excl. Gst) will be returned in case they were unable to find a suitable apartment with in 45 days. The assigned rm was most of the time on leave or not available. He has showed only 5 very old houses and now claiming that they cannot refund the amount. I want the money back as per their original promise.

We took a relax plan from no broker which involved searching shortlisting and scheduling of properties + negotiations with the owners along with finalisation of and agreement.in the sales call i was told lots of properties available as per my specifications, i had specifically asked about what would happen if our rm isn't working, and i was assured that we can request for rm change.

Our experience
After our rm got assigned, and took requirements, he hardly shortlisted properties, so i shortlisted 25 properties and shared with him for scheduling. He arranged one meeting and for the rest he said no one is picking up his calls... Despite constant follow up from our side, he wasn't able to schedule so i scheduled with the owners.

When it was negotiation time, he again told us that none of the three property owners were contactable. Finally when he was able to contact, he realized for the first time that deposit is not 3 months but 10 months, till then he had assured us that deposit will be 3 months! He wasn't able to negotiate with the owners, and told us to speak to them. We told him to find additional properties in the meantime so that we have backups, however nada.

We finally found visited and negotiated a 4 month deposit with an owner.

So i paid for a service and it wasn't provided, i requested for an rm change multiple times and it never happened, i requested for customer support call back and it never happened.

Now i am requesting for a refund in lieu of service not provided. But as per policy they cannot refund the amount.

Please tell me what is the policy in your organisation for service not provided to customer who has paid for that service?

Plan opted :- relax plan @ 3500/- for 50 contacts
Date :-08/08/2019
Relationship manager assigned :- mohammed faraz ([protected])

Plan description according to nobroker :-
1. Personal relationship manager (Rm) will be assigned.
2. He will take our requirements of ideal home and give us suggestions.
3. He will personally call the owners and schedule property visits on behalf of me.
4. Customer is no more required to spend time calling and discussing with numerous house owners. The assigned rm will do the same.

What exactly happened :-
1. Rm is assigned as expected.
2. Rm took my requirements clearly - but he started sharing irrelevant properties. Then i myself shortlisted properties and asked rm to schedule a meeting for them (So, customer needs to go through all the property listings on the site, even if he opts for relax plan)

3. Rm booked appointment for the 6 shortlisted properties.
So i thought, as promised, i no need to waste my time calling all owners, because rm did it and scheduled appointments behalf of me. I traveled 20 kms to visit homes as per scheduled appointments but, out of 6 owners, 3 of them were not available due to some reasons and asked me to visit later. 1 number is switched off. So, what exactly did rm do for me? I was like a dog in the middle of the road calling all the owners one by one.

In short, rm neither suggested me any good properties according to my needs nor he scheduled proper meeting with owners. I dont know for what reason i paid 3500 rs. Please refund the same and stop looting customers.

I booked a movers and packers on 10th july. I was never informed, about who to pay the insurance amount when i booked my movers and packer by your executive abhilash. I have paid the full amount of the deal including insurance and still didn't received any papers for the same. Now when my stuff has arrived. One of the chair in the dining set is missing and multiple damages done to my furniture. I am unable to claim the money. And your executive abhilash and his supervisor syed umraz dosen't bother to help me at all. They don't bother to even call for a follow up. Your team has no professionalism. And they make sure all your customer has terrible customer experience. No sense of responsibility, when you are dealing with such precious goods of your customer. I want a refund for the insurance amount want my chair back in the next 48 hours. Otherwise i am going to the consumer forum for sure.

26 of july 2019 after speaking to your executive debjeet i transfered the amount of 8846 rs. Towards my flat in hsr layout. After payment mr debjeet said my property will be activated in some time after a long wait till evening i recived a call from one girl and mr allem / sheriff they said we cannot provide you the service in this area as it disent come under limit and for that we need to pay extra amount of 14000 some change which i denied and asked for refund.. I spoke to sumitra and she said she has already intiated our refund and same she sent a mail stating refund the amount. Now your people are calling and saying property is live and they can provide me the buyers which im not ready and looking for the refund as already 5 days over and still waiting for the im very serious on this note if i will not get the refund till tomorrow i will lodge a complaint in police as well as consumer court.. Again im saying im waiting for the refund..

Don't ever bother to book a packers and movers with these guys who claim to be the best. They just try to work with the local packer and in most of the cases it just doesn't work up cost wise to the local vendor. End result bad service.

I paid 15% payment and booked them for shifting my house on 28th june, and after waiting all day no body showed up nor any on answered my calls. After multiple attempts i manage to get hold of someone who had no idea that i had a booking and managed to set one up for the next day that is 29th june. Late in the afternoon the local vendor arrives at the door step and tells me they can not do the movement.
By them my frustration levels were going off the roof and i had to shift that day no matter what. And nothing was done, no calls from nobroker until the end of the day.
At that point i started making called for few local packers/movers and made arrangements to come have a look at the stuff and give me a quotation and we agreed on a price and it was all done.

And now after 4 weeks nobroker is yet to refund the money that was paid as advance. I am definitely going to be reporting this bad business practice to the consumer court so that more people are not cheated like i am.

Request you to stay way from them.

We took the money back plan 2 weeks ago still there is not a single lead. Every time we have to call up RM Sreema for an update. They make big promises but as soon as you enrol they disappear. I was told by the sales team that they have 15 prospect clients but in these 2 weeks none have been contacted or at least I haven’t had an update. Really poor customer service. Highly disappointed. Please do not fall in their trap

As per the agreement 3 months money-back is no sale happens during this time period. We paid 20k and during this period mr anthony our relationship manager hardly bothered to do any work. Now after 3 months no sale has happened during this period and they have stopped responding to our calls. As per agreement they are supposed to refund 10k to us.. But now after 3 months customer service has stopped responding and we have not received our...

I had requested for a relocation request from No Broker.com on June 25th and had paid the advance amount of Rs 1425. The relocation was confirmed to be done on 30th June over the email . This never happened even after continuous followup and they also sent a completion email and message . I call their helpdesk and informed about the wrong information and also requested for refund which I was eligible as the activity was never done. I was told to wait for 6-7 business days on July 1st for refund to get credited .

I waited and followed up again on 12th july informing them that I will raise a consumer complaint if they do not refund by evening. I received a email stating it will be refunded in 3 business days. This again never happened. There was no reply to the email I sent asking for update on 16th July. 17th I received the call after multiple followups asking for 2-3 days to refund.

I again waited and today 21st July still the money is not in my bank account

Enrolled for the relax plan and mr. Thomas was assigned as the relationship manager. I have not found one property as per my criteria or choice till date.
I have been waiting for a call from the manager, but no one has called me to resolve my issue. Since my husband does a night shift i had requested them to call me on my number and confirmed that it is available couple of times. They still call my husband during the day, when he is sleeping after the night shift.
I have paid rs. 3500 and after the payment was made, they have showed me some properties that i does not match my requirement at all.
Now they have stopped calling completely.

As per the money back plan, if we rent out our premises on our own then they have to provide money back of 6499. During initial conversation we had informed rent of 8000 is fixed and advance can be negotiable as we have to give it back to tenant. So we had fixed[protected] rent and advance is negotiable, but they suggested 70000 so, we told ok for the same. More over after getting tenant from our-side i sent the rental agreement (Just for reference as it was an unsigned scanned copy) of 8000 rent and advance for 60000, as advance was negotiable. But they told it should 70000, then only they can give back the amount, so as the tenant had not occupied yet we discussed and increased the advance to 70000. And we sent the signed copy of rental agreement, which they are telling it cannot be considered as this is a second document. When the agreement was unsigned, how can they consider it as first document? This is such a fraud company. Please provide a justice.

My name is sudheendra patil and have a profile with mobile number [protected] which is my contact number.

I have asked for a rental agreement to be delivered to my given address on[protected]. I did not get the document on time. I have followed up with your customer service for more than 6-7 times. 10 days back your representative mr. Chetan from ra team told me that it is delivered and asked me to check with my security people. However, my security team told me that they have not received any document. When i reached mr. Chetan again, he told me that he will get the proof of delivery from courier people. He had told me that he will get the delivery pod along with signature and stamp of the apartment. He was supposed to inform me by 1st july 2019. But he never had the curtesy to call me till i gave him a call on 8-7-2019.in between i spoke to ms. Vidya and mr. Rizwan of ra team regarding the same. Everyone promised me that the information will be passed on asap. But it remained a promise. Finally, after calling chetan on 8th july, he sends some picture of pod where my address is not clear and without any stamp.

If this is the way no broker provides the service to people, you will lose valuable customers. This is my last attempt to get the right answer from ‘no broker’. If you think, customers are important, then answer this email and get the document delivered.

I have received a call stating that expiry reward points will be credit back to your card by providing card information, and executive have my card information "exp date and card number of 4 digits, and take ivr services for verify the card cvv number and otp and swipe to transactions one for no brokers technologies _33, 149 and other trx for payu payment pvt ltd - 5000 rupees, and total outstanding in my is 38, 149, after i realized that it is fake call then i block my cards and raised for dispute form send to [protected]@sbicard.com.

Paid money for relationship manager, but he is always on leave. Out of 10 days 8 days he is on leave. Before taking money they tell u moneyback guarantee in 90 days, after payment condition apply, u will get money back if it is sold above base price. U have to show agreement copy or notarized bond paper disclosing details of payment. Chor people fooling all. Please don't give them any penny before understanding all the conditions.

I was to shift with nobroker's movers and packers services on saturday, 29th june. I had paid the advance and they had confirmed. They had also assigned "a manager" to make my shifting seamless. But voila! The movers and packers never showed up that day nor did the manager inform me about the delay.

While i was browsing their site, i got a call from the team offering the services to help with movers and packers. I was impressed and made the payment on tuesday believing that the experience would be organized and seamless considering nobroker is a well funded company and not some lala firm.

I had clearly started that i needed the shifting to be done on saturday, 29th june between 8-9 am. I didn't not receive any call from the cs team in the morning. We were ready from 9 and waiting for the shifting vendor. No sign. My husband kept calling the vendor every 1-2 hours only to be told that he is on his way and would reach in 1-2 hours. He kept repeating it.

Meanwhile, i still hadn't received a call from the customer service team explaining the delay. I called them in the afternoon, no response. I got a call back "asking me what the issue or concern is". Wow, shouldn't they be telling me that there is some issue, hence the delay and apologize? None. I informed that the movers haven't arrived yet and the cs lady said she will check with the vendor and call back. She called and told me he is on the way and should reach in 1 hour. This would be around 2-3. Still no scene of the movers coming to help us shift. I felt something was fishy and raised a complaint on twitter and the social media team replied after an hour or so.

Iqbal called me post 4 pm asking me if the vendor reached. Now shouldn't the team be abreast of the whereabouts of the movers? When i vented out my concern that we've been waiting from 8 am to shift and no one has turned up or havent recieved a solution from the nobroker manager, he didn't even have the courtesy to apologize and own up the goo[censored]p, he spoke in a curt and casual tone. No empathy which every cs person needs to have.

I spoke to iqbal again after 5.30. Disappointed, we had booked another vendor with double the price as i didn't recieve any empathy or solution from nobroker. Talk about customer service? Zero from nobroker.

We had decided to shift on 29th at 8 am. If there was going to be a delay, nobroker had assigned a so called manager. It was the manager's responsibility to call and communicate on the delay and give a solution. But i recieved no such call. There was nothing but mental stress and torture from nobroker. We wasted the whole day and ended up wasting both time and money.

Nobroker team showed zero remorse to this situation. I'd like the amount of 6, 350 paid to me as compensation owing to the sheer negligence of your team. There was no value add or service from your customer service team. There was so clueless and curt on the call.

When i spoke about the compensation, iqbal curtly said they will only refund the advance of 630 rupees? Why would i need that? You guys were at fault and spoilt my entire day and wasn't able to shift my house because of nobroker.

I wrote to the founders and followed up again and there has been so response from them either. When you aren't capable of providing good services why do you want to expand your offerings for namesake or pr sake?

I’m sorry to say that i’m disappointed with your services. I am an nri and have put my apartment up for rent. I hired the property management service yesterday. However, the eagerness shown by nobroker staff before i paid the inr17000 has suddenly vanished and i have not had much conmunication ever since. I want a refund of my money as i don’t think you are providing a genuine service.

My movement was planned on 29th june 1:00pm, however no any either call or email from both either from no broker or packer & mover till time. Even though my movement was not executed, no broker sent me feedback saying movement completed. I made payment of 800 while booking the movement, they are not talking and thinking about refund. However due no broker packer and mover, i was paid extra 7000 to other packer movers to meet timeline, who will pay that amount me? Is there any grievances where i would register complaint or take legal action?