NoBroker Complaints & Reviews

I have requested for refund of my fee and they dropped me a mail saying refund is initiated but i did not get any payment in my account. It's already 10 days since refund was initiated. After multiple follow ups on calls and mails, still they are not sharing transaction confirmation number. Every time i call their customer care a new person attends the call and says relationship manager is not available and will give me call back but no one calls back and once got hold of relationship manager, she said only account departments can share transaction number, she will get back to me after getting responses from them, and as their company policy, she also never called back. Do not entertain mail communication. No responses to my follow ups

Hi,
I subscribed to nobroker in search of a house for rent. They gave me 25 owner contacts. But many of the contacts given by them were already rented out properties. Also, so many properties didn't have proper data. For example, the property will be on the 3rd floor whereas on the website it will be mentioned as the first floor. This might be an error from the owner end also, but no broker should have the policy to rectify those errors. Because of this, I lost almost 10 contacts without any mistake from my end. When I called them to inquire the same, Customer care didn't give a proper response instead he asked me to pay extra for the subscription.

We bought the super relax plan on the suggestion and advice of their salesperson vinay varghese on friday, february 16, 2019 hoping to capitalize on the weekend of february 16th and 17th.

My mother, who is the owner of the apartment we wish to rent and the person registered as the customer is nearly 80 years old and is not internet savvy (Smartphones or computers), so i registered on the website on her behalf. I would also be talking to prospective customers on her behal[censored]ntil we had an agreement which she would sign. I explained all this and also asked mr varghese and asked if nobroker could help us. He suggested the super relax plan would be the best for us given our situation. He said nobroker would:
1. Assign a relationship manager to work with us and set up appointments for visiting the apartment.
2. Assign a field manager who would arrange would be take customers to the apartment and try to help close the deal.
3. Review our post including asking rent etc.
4. Take pictures of the apartment
5. Create a whatsapp group that would include my mother, myself and of course the relationship manager and field manager.

Immediately upon signing up for the plan we received a message on the computer saying mr. Sugesh m would be our contact person. A landline number and email were also included. I immediately informed mr. Varghese that we had subscribed and mr. Sugesh had been assigned and asked for the mobile numbers of the relationship manager and field manager so that the whatsapp group may be created and we can follow up on the leads generated on saturday and sunday. I have since sent two reminders to on the same chat that he sold me the service. Both messages were read almost immediately, but till date (Early morning on tuesday, february 19th) i have received no response from him or any relationship manager or field manager and none of the 5 things promised have been done.

Meanwhile, my mother has received three phone calls and possibly some missed calls from prospective clients who have spoken to her at length, but there was no introduction by nobroker and she has no contact information on them. No attempt has been mae to talk to these prospects or arrange a visit to the apartment. Nobroker doesn't yet have the keys or even know the apartment number, for that matter. We don't know if sugesh is in fact the relationship manager and who is the field manager.

As such the we have lost 3 days including 2 weekend days without even knowing who is working on our case. We may have also lost at least 3, probably more prospective customers.

I tried to raise the matter and escalate my complain on their online chat with an agent named shreya. She refused to give me the name or contact information of the seniors of mr. Sugesh or mr. Varghese and merely said she would write to them (The very people i want to complain about). I asked her for a transcript of our chat and she said she cannot do that. She suggested i take multiple screenshots! Then she disconnected the chat unilaterally three times. On the fourth attempt i got another agent, aditi who also disconnected twice. I have a copy of our chat and the disconnections if you wish to see them.

Meanwhile, we have received no service from nobroker towards actively selling for us, we have received a phone call and two messages from a contractor offering services for maintenance. I even received this message was also received by me on my american number!!

I am also writing to them at the email provided on their website to ask them for:
1. An immediate resolution of my problem and creation of the whatsapp group to co-ordinate followups with prospective leads as promised.
2. A pro-rata refund for 3 days (Or whatever the number of days until the whatsapp group is created) that i have received no service.
3. An extension of services by the corresponding number of days.

I am writing on your forum hoping you can help me get better service and also to advise other prospective customers of the kind of service they can expect from nobroker.

Sincerely,

For indira hegde (Owner of apartment to rent)

Deepak hegde (Son of aged owner)

Ps: the company does not give a unique customer id or reference number. They use the clients mobile number which i do not wish to share here as you have suggested. But i am sure they can pull up the details with the customer name indira hegde. I can provide this to you in confidentially if you like along with the copy of my chat.

I tool their money-back guarantee plan on 1 january 2019 with my requirements for a house and budget. The plan had a clause that the refund will be given if i found a house as per my requirements and budget on my own and not thru nobroker.
The relationship manager was showing places which were not as per my requirements but in my budget. I told him to look for places that match my requirements and that i don't mind if the budget exceeded as long as my requirements were matching. He agreed to this and sent some places outside by initial budget and location specifications and then proceeded on leave and nobody catered to my requirements. I started looking for the houses on my own and also had to hire another broker as my date to vacate was nearing.
I found a place of my requirements and now they are denying a refund claiming that the refund can be given only if the budget matches the requirements shared with the relationship manager at the time of agreement. There is no clause that says i cannot change my requirements after a few days especially since the relationship manager was showing me places which were not good and then went on leave and nobody sent me new leads. The relationship manager did not tell me that changing requirements was not possible and that if i did so, and found a place on my own i will not get a refund. How am i to know this if he doesn't tell me and instead starts looking for places as per the changed requirements?

I ordered for Alexa 2 BHK combo package and Smitha was the one assisting me, she was very good and managed to solve all my queries to satisfaction with her responses, she went on vacation and appointed Ziya as her backup who is completely ignorant and providing false excuses for my queries, he is not even picking my calls and upsetting me to the level beyond my tolerance.

I have suffered a lot from the booking via no broker -
1. Booking was made with confirmation of delivery
2. At the time of booking i was made aware that furnitures are out of stock.
3. No one there except Smitha to pick my call, she went on vacation and I am left with no service.
4. This gives me enough experience to expose Nobroker renting services to social media and to terminate my contract.
5. Rentomojo on the other hand is delivering with less documentation headaches and before time with prompt services.

I find no reason to continue with Nobroker renting furniture services and is not liable to pay any penalty, infact I would expect Nobroker to pay penalty as part of worst service i have ever received.

Next option for me is to go to consumer forum and get my refunds back further to expose the service quality in social media as I understand, other than bluffing to customers, No broker dont have an honest service to pay.

No one attends my call and no call back. I would definitely drag Nobroker to Consumer Forum shortly.

Please dont use nobroker service. They have worst customer service. Till the time you pay their fee many follow ups will be done by the customer service. Once you pay, its very hard to reach out to the customer service. They never respond to mail or phone or whatsup. They use aramex as a courier and that is also the worst courier service in the world. You will just see your consignment is "in transit" but they dont have any dedicated customer service to which you can call for the status.

I will never recommend to anyone to use this service.

Thanks

Hi, i was browsing through some random sites for searching flats in pune. I went through no broker site where they claim that no brokerage to be paid, i entered my contact details there and within seconds i received calls from no broker to explain about their plans. I disconnected and started searching on web again. Again received call from them and they said that i need not to go through any internet sites if i buy relax plan where a relationship manager will be assigned who will do all the flat search part, contacting owner, negotiating advance and rent amount on my behalf. I bought that package after receiving calls from no broker multiple times. But to my surprise i did not receive any call from the relationship manager assigned for multiple hours. Then i again contacted them to align someone as promised. They aligned one agent who is not able to search flat as per my requirements till date. Almost 15 days past, and i am still struggling to find flats. While selling the plan, they promised so many things like i can tell my requirements to manager assigned as they were able to see multiple flats available in the specified are as per my requirement. But when i talked to relationship manager, he claim that they don't have flats as per my requirements. They changed the relationship manager twice but till date i haven't received any leads per my requirement. I had taken few contact details from the site and contacted owners on my own, and then told the same thing to relationship manager, he then aligned one field manager to help me with the visit, the manager firstly did not picked my call and then after call he behaved very rudely. Worst experience, total waste of money.

Hi noooooobrokerr,

Date of incident - 18thnov2018
This is in regards to the one of the subscription plans that claims to give 100 percent money back.
Dont get fooled like me and get the refund plan, kindly check the t&c carefully.
If you are unlucky like me where the proposed plan given to rm was something else and you moved into some other place with different set of plans and requirement.
In my case the proposed plan was upto 15k given to the rm, but also note that i had already told my rm to increase the radius of search and budget of rent if required as i was in desperation to move into the new place.
The leads were not thoroughly checked by rm and were just sent to me without any verification done.
It was waste of time and money for me which let me search the place on my own and i was able to finalize within 2 days of search.
After contacting my rm about the property that i found, i was asked to submit my rental agreement, which stated 16 k as the rent for which the rm and other managers took it as a point to reject the refund claim.
As a customer you would feel that its not fair as the needs were not taken into consideration.
Also they claim that their highest revenue comes from subscription plans.
So be careful on spending the amount on subscription plan.
I need a refund for the plan that i had taken.
As a customer i feel that im cheated with the t&c that were stated and were not clearly explained.

Date of incident - 15th november 2018.
I had taken one of the no-broker plans which claims 100% refund if one finds the property on their own.
The catch here is the t&c which is not clearly highlighted or brought to notice. This is how they are tricking the customer and also nobroker claims its top revenue source is subscription services, by tricking the customers with catchy words like 100% refund plans.
So my dilemma was that i desperately wanted to move in within 15 days. I had no choice but to fall prey for this 100% refund plan.
T&c were not clearly stated or highlighted on their tenant plans page. If you are like me you would definitely think of going with 100% refund plan as there is no loss.
After subscribing to this plan, i was assigned a relationship manager. His/her role was to get the requirement and shortlist and send the notifications to the customer about the property.
Also one key thing to note here is that your relationship manager is not full time assigned to you, which you would expect. He/she will be handling multiple clients in a day. So getting leads asap is something which you cannot expect.
I was unlucky enough to get leads which i had already searched which wasted my time and also didn't do a good background verification about the property by asking if it was for bachelors / family. Because most of the times the property mentioned in no-broker specify wrong preferred tenants.
For example if s property mentions that its preferred tenant is bachelor but when contacted they deny any bachelors, which is very frustrating as you might end up visiting the property for no good.
So this is something your relationship manager doesn't verify first before sending you the leads.
My desperation was at peak and in less time i wanted to move into the new place, and if you are getting leads without prior verification made me search the property on my own.
Also i mentioned to my relationship manager to increase the rent bracket to get better properties, which i feel was not taken on a serious note.
I managed to find the property on my own and finalize it. But the property that i found was 2 k more than the rent bracket that i had specified.
My relationship manager was not sending me any leads even after i mentioned that its ok to go beyond my budget.
So now that i had the apartment of my choice which i found on my own, i needed the refund from no-broker.
P. S - i was unaware about the t&c at this moment.
I happily send the mail to my relationship manager that i found the place of my own and would like the refund to be processed asap.
There was a sudden change in behavior that i noticed and the tone was not the same which i felt instantly.
Relationship manager ignored my mail for more than a week. After when replying back on the email, i get a reply back saying that i need to send my rental agreement.
This is again no where highlighted as the process for refund which i feel it is just to buy time.
Even after submitting the rental agreement to my relationship manager, verification process itself took 2-3 weeks more.
This is how slow the process is for a customer when the refund is asked.
There was no follow up email received from no-broker or notifications of any sort.
So after more than a month of follow up, no-broker back-end team contacts me to tell that my refund claim is been rejected as the amount proposed was beyond the rent bracket stated in the requirement for no-broker.
The verbal communication was not brought into consideration that i had with the relationship manager for increasing the rent bracket / area radius.
My point here is where is the t&c of a customer taken into account.??
When a customer is in a desperate need to move into the new place, why is relationship manager turning deaf ear to customer terms.??
I would need the refund from no-broker as i feel as a customer i'm been cheated and my terms were not heard or given priority.

I have registered for on line rental agreement on nobroker site on 7th jan. 2019. Paid rs. 3200.00 online on 8th jan.2019.
Nobroker confirmed me appointment for biometric registration on 13/01/2019 at 12:00 noon. As asked by nobroker i have called tenant, and all the required witnesses as per scheduled time. On 13th jan. 11:50am they cancelled the appointment saying govt. Site not available. This has caused wastage of time & money to all the stakeholders. Later nobroker rescheduled the appointment on 15th jan. But again didn't turned up giving same reason, site not working, also promised me that they will initiate immediately when the site is up. I have personally checked site is working since 16th jan. I have also communicated them urgency of registration. There is no feedback from nobroker
I have also requested them to refund my money rs. 3200 for rental agreement + police verification rs. 2000 paid online, so that i will go offline & complete the process. There is no response on that still. Due to this i have also lost one month rent and my financial loss is rs. 14000/- nobroker must immediately refund me all the online money that i have paid plus they must also recover loss of rent as mentioned above

Hi team,

This is in regards a rental agreement which was made by nobroker.

As per the documents, the name is different and the printed name came as different.

When i tried to reach the helpline number, it is no longer getting connected with an agent also when it got connected, agent advised for a call back after 30 mins which is never happened.

According to nobroker people, filled form is more important than govt id proof.

Why there is no contact made still when multiple mails were sent, why there is no initiative taken to change the name?

As per the documents name should be somnath misra not mishra.

User name: ashish tomar
Phone: +[protected]
Pune.

Harmanik sethi
Dec 11, 2018, 2:13 pm (6 days ago)
To deepshikha. Gupta, nobroker.in

Hi deepshikha & nobroker team,

To start with, i would like to let you know that i have finalized a property via a broker.

I am writing to inform about the same, and put up a request for refund of the fee charged by nobroker for the relaxed plan. The reason is very evident but still to be clear, i dont think you had the inventory to match my requirements and i feel cheated, the marketing guy made a false promise "we only onboard client when we realise there is inventory as per your requirement" and once signed up, here we are ~15 days later, only 7 contacted, 1 visited, and none matching my requirement even after flexing my requirement, increasing the preferred locations. Don't forget that too i browsed and shortlisted.

Secondly, a very important feedback that led to me wasting multiple days (Including a full sunday) visiting properties which were not even approachable forget about security and parking requirement. I strongly feel you dont have proper auditing of the data owners are sharing with you for the property and that is leading to wasting time of probable tenants. This completely negates your promise to "shortlist without visit - extensive information makes it easy" and no point having a rm if i need to spend so much time to even shortlist a property.

Since, the services have been unused with no fault from my end, rather being so much flexible with requirements, i think it is more than fair to demand a refund, and being compensated for wasting my time, energy & money and putting me in so much hassle.

Hello team,

Last one i am struggling for canceling the order#[protected] and refund the process. I called the benglore team 10-12 times to cancel subjected order and refund the money as early as possible, but i am getting very poor response. Every time they are saying, they will arrange the call back, but still havent received any call.

Very poor response.

I had requested for a rental agreement with advance payment around 17th nov 18. On 5th dec 18 i raised a request for biometrics appointment to be scheduled on 8th dec 18 based on the availability of both the parties and witnesses for which i never got any confirmation from no broker. I had to constantly chase them for 2 two days. Finally on 7th dec they still tell me that they will give a confirmation by 8th dec morning, when i insisted on the appointment to be executed i was informed by relationship manager that the site is down not staying clearly when it will be up and running including both no broker operational site or government site where the agreement needs to be uploaded.
Finally an executive reaches for the biometrics at 10:30 and till 12:30 he is only uploading our details which was given by me to no broker 15 days prior with full payment.
Inspite of this struggle we were not able to complete the procedure and the excuse was the "site is down".
We are extremely disappointed with the service as there is no definite communication for further procedure. We have to followup and considering we have already paid the money there is very little we could do but just wait.
I am looking forward for the concerned team to process my rental agreement as early as possible.

I had spoken to Shoaib Ahmad A, Ritesh, Chetan and Archana from the Nobroker rental agreement team and told them clearly that I wanted the rental agreement to be printed on a regular stamp paper and not an e-stamp paper as the landlord was very specific. They said that the same would be done and made be pay for Rs.1400 for each agreement. When I received the agreement It was printed on an e-stamp paper. I have called and let me know of this and was told that I will get a call with what can be done but nothing as of now. If this was a service that you do not provide then you should just have let me know rather than making me pay for something that is not going to be of any use.

Also you have made me pay 1400 for a 100 rs vale e-stamp paper? Isnt that an incorrect amount. I was told that it would be done on a 200 Rs stamp paper?

when the payment for the service was concerned, they would call me every single day multiple times but now when its time for them to rectify their mistake, no one wants to take a step

I recently opted for packers and movers through Nobroker to shift my items from tirupati to pune.
Client number:Saleh Ahmed, Home Store Expert,[protected]

Its been 8 days, Still I dont have update when the items will be shipped. while during the call they told the items will be shipped in 5-6 days(8 days now).
Dont have clear update when it will be delivered as I am completely blank.

Need my Items asap with out any damages.

There used to be calls 3-4 times a day asking me to purchase one of the no broker services that helps create Rental agreements hassle free. Before i made the payment, i asked them to confirm time and again regarding the time that it takes for the process to complete and I was assured that it takes less than 5 days and since i need it urgently, they can get it done within 3 days. AFter iu made the payment, they asked me to send various details and suddenly, for two whole days there was absolute silence. After chasing them and demanding a call back from them repeatedly, the rental agreement team called me back and told me they were sorry and such sort o[censored]nprofessional almost unethical after sales care wont be doled out to me again. But they are a lousy company and with their extremely pathetic service, they have done it yet again. I was promised that the agreement will be delivered to me by tuesday 13th Nov 2018, but since morning I have been trying to reach them over chat, mails and calls and there has been absolute silence. I warned them that i would take help of consumer forum yet they are so hard of hearing that they didnt even bother to reply. Seems like they have run away with my money.

I had enrolled for super money back plan, i got a tenant through different source (Not no broker). As per plan agreement i should get the complete refund of my amout. It's been a month now and i have still not got refund in my account. When i checked with rm he says its in process. Does it take more than a month to get my own money? Or is this a fraud co.

I had subscriber for a relax plan on the 27th sept and for today its 1 month and i see no proper response from the rm (Vishwa / thomas) also the supervisor mr. Habib

Commitments of the plan

A. I would be relaxed – my relationship manager never bother to call me in the last 14 days last call on the 27th oct after 14days of absence after my escalation – nor shared any leads or gave me a call to atleast assure me the work is in progress – even prior to this i have not had calls for a 3-5 days prior to the 14 days

B. The rm is a city level expert – i had clearly communicated that i would need a house close to mekri circle – sanjaynagar – sadashivnagar – rt naagr – ganga nagar – benson town – frazer town etc – i have been shared 2 location in lottegollhalli close to the ring road & almost 8 - 10kms from mekri circle – i need to applaud his expertise or i wonder he thinks i am a fool

C. Rm’s negotiation skills – my budget was 30000/- negotiation would mean – a property which is 35000/- to be negotiated close to 30000/- but i have been shared properties of 17000/- 18000/-20000/- - so where is the negotiation skills – and 30000/- was basis the quality i need

D. 50 houses to visit – i have been shared 12 location in the last 30 days where i had told them i need a house by the 31st – how can the rm expect me to like the once he has forcefully shared and don’t even match my expectation – one of the houses didn’t even have a car parking – and he was to fix an appointment but i had to call and fix the appointment

E. Constant updates – the rm has failed to give me updates – i was initially told my rm was changed to thomas and i was not even aware and suddenly vishwa was my rm again

F. Calls – i have been told my phone is always not reachable – i am surprised how – i can share my call records and lets match it with your records – more over the rm calls up after 7 and when i call back the response is i have called after office hours so please wait for tomorrow – more over the supervisor was to get back to me yesterday i was put on hold for 10+ min and i disconnected leaving a message hoping a call back but no response as usual - & takes 24hours to arrange a call when its priority

The above points clearly show unprofessional attitude to a customer who has paid for service and the team behave like i am a dust bin and they can throw what ever they want and they expect me to like it

I hope you will have call records and i too have made records where the rm & the supervisor have accepted their mistakes – but do not want to refund – this is a clear case of theft / cheating where you have not kept your promises, but you still do not want to refund..

I have been told the money will not be refunded but i can transfer it t someone else who needs the service – why will i even recommend to someone else when i am not happy?

I shifted to new place 10 days back and hire packers and movers through nobroker. Now yesterday when i finally unpacked some last cartons i found that all of my pooja utensils and large serving crockeries are missing. I searched everyplace but didnot find it. The 4 men plus one driver who came they stole my stuffs. Nobroker r u sending thrives. Local packets and movers are far far better than you. I need very strict action against the thieves.