NoBroker Complaints & Reviews

Harmanik sethi
Dec 11, 2018, 2:13 pm (6 days ago)
To deepshikha. Gupta, nobroker.in

Hi deepshikha & nobroker team,

To start with, i would like to let you know that i have finalized a property via a broker.

I am writing to inform about the same, and put up a request for refund of the fee charged by nobroker for the relaxed plan. The reason is very evident but still to be clear, i dont think you had the inventory to match my requirements and i feel cheated, the marketing guy made a false promise "we only onboard client when we realise there is inventory as per your requirement" and once signed up, here we are ~15 days later, only 7 contacted, 1 visited, and none matching my requirement even after flexing my requirement, increasing the preferred locations. Don't forget that too i browsed and shortlisted.

Secondly, a very important feedback that led to me wasting multiple days (Including a full sunday) visiting properties which were not even approachable forget about security and parking requirement. I strongly feel you dont have proper auditing of the data owners are sharing with you for the property and that is leading to wasting time of probable tenants. This completely negates your promise to "shortlist without visit - extensive information makes it easy" and no point having a rm if i need to spend so much time to even shortlist a property.

Since, the services have been unused with no fault from my end, rather being so much flexible with requirements, i think it is more than fair to demand a refund, and being compensated for wasting my time, energy & money and putting me in so much hassle.

Hello team,

Last one i am struggling for canceling the order#[protected] and refund the process. I called the benglore team 10-12 times to cancel subjected order and refund the money as early as possible, but i am getting very poor response. Every time they are saying, they will arrange the call back, but still havent received any call.

Very poor response.

I had requested for a rental agreement with advance payment around 17th nov 18. On 5th dec 18 i raised a request for biometrics appointment to be scheduled on 8th dec 18 based on the availability of both the parties and witnesses for which i never got any confirmation from no broker. I had to constantly chase them for 2 two days. Finally on 7th dec they still tell me that they will give a confirmation by 8th dec morning, when i insisted on the appointment to be executed i was informed by relationship manager that the site is down not staying clearly when it will be up and running including both no broker operational site or government site where the agreement needs to be uploaded.
Finally an executive reaches for the biometrics at 10:30 and till 12:30 he is only uploading our details which was given by me to no broker 15 days prior with full payment.
Inspite of this struggle we were not able to complete the procedure and the excuse was the "site is down".
We are extremely disappointed with the service as there is no definite communication for further procedure. We have to followup and considering we have already paid the money there is very little we could do but just wait.
I am looking forward for the concerned team to process my rental agreement as early as possible.

I had spoken to Shoaib Ahmad A, Ritesh, Chetan and Archana from the Nobroker rental agreement team and told them clearly that I wanted the rental agreement to be printed on a regular stamp paper and not an e-stamp paper as the landlord was very specific. They said that the same would be done and made be pay for Rs.1400 for each agreement. When I received the agreement It was printed on an e-stamp paper. I have called and let me know of this and was told that I will get a call with what can be done but nothing as of now. If this was a service that you do not provide then you should just have let me know rather than making me pay for something that is not going to be of any use.

Also you have made me pay 1400 for a 100 rs vale e-stamp paper? Isnt that an incorrect amount. I was told that it would be done on a 200 Rs stamp paper?

when the payment for the service was concerned, they would call me every single day multiple times but now when its time for them to rectify their mistake, no one wants to take a step

Dear ahmed,


Congratulations! Your movement has been confirmed.
We are pleased to connect you with our business partner who will take care of your moving needs from here. Please find below contact details of your relocation vendor and they will be your point of contact for any move related queries you may have at any point before, during or after the move.

Partner details:
Vendor name:...

I recently opted for packers and movers through Nobroker to shift my items from tirupati to pune.
Client number:Saleh Ahmed, Home Store Expert,[protected]

Its been 8 days, Still I dont have update when the items will be shipped. while during the call they told the items will be shipped in 5-6 days(8 days now).
Dont have clear update when it will be delivered as I am completely blank.

Need my Items asap with out any damages.

There used to be calls 3-4 times a day asking me to purchase one of the no broker services that helps create Rental agreements hassle free. Before i made the payment, i asked them to confirm time and again regarding the time that it takes for the process to complete and I was assured that it takes less than 5 days and since i need it urgently, they can get it done within 3 days. AFter iu made the payment, they asked me to send various details and suddenly, for two whole days there was absolute silence. After chasing them and demanding a call back from them repeatedly, the rental agreement team called me back and told me they were sorry and such sort o[censored]nprofessional almost unethical after sales care wont be doled out to me again. But they are a lousy company and with their extremely pathetic service, they have done it yet again. I was promised that the agreement will be delivered to me by tuesday 13th Nov 2018, but since morning I have been trying to reach them over chat, mails and calls and there has been absolute silence. I warned them that i would take help of consumer forum yet they are so hard of hearing that they didnt even bother to reply. Seems like they have run away with my money.

I had enrolled for super money back plan, i got a tenant through different source (Not no broker). As per plan agreement i should get the complete refund of my amout. It's been a month now and i have still not got refund in my account. When i checked with rm he says its in process. Does it take more than a month to get my own money? Or is this a fraud co.

I had subscriber for a relax plan on the 27th sept and for today its 1 month and i see no proper response from the rm (Vishwa / thomas) also the supervisor mr. Habib

Commitments of the plan

A. I would be relaxed – my relationship manager never bother to call me in the last 14 days last call on the 27th oct after 14days of absence after my escalation – nor shared any leads or gave me a call to atleast assure me the work is in progress – even prior to this i have not had calls for a 3-5 days prior to the 14 days

B. The rm is a city level expert – i had clearly communicated that i would need a house close to mekri circle – sanjaynagar – sadashivnagar – rt naagr – ganga nagar – benson town – frazer town etc – i have been shared 2 location in lottegollhalli close to the ring road & almost 8 - 10kms from mekri circle – i need to applaud his expertise or i wonder he thinks i am a fool

C. Rm’s negotiation skills – my budget was 30000/- negotiation would mean – a property which is 35000/- to be negotiated close to 30000/- but i have been shared properties of 17000/- 18000/-20000/- - so where is the negotiation skills – and 30000/- was basis the quality i need

D. 50 houses to visit – i have been shared 12 location in the last 30 days where i had told them i need a house by the 31st – how can the rm expect me to like the once he has forcefully shared and don’t even match my expectation – one of the houses didn’t even have a car parking – and he was to fix an appointment but i had to call and fix the appointment

E. Constant updates – the rm has failed to give me updates – i was initially told my rm was changed to thomas and i was not even aware and suddenly vishwa was my rm again

F. Calls – i have been told my phone is always not reachable – i am surprised how – i can share my call records and lets match it with your records – more over the rm calls up after 7 and when i call back the response is i have called after office hours so please wait for tomorrow – more over the supervisor was to get back to me yesterday i was put on hold for 10+ min and i disconnected leaving a message hoping a call back but no response as usual - & takes 24hours to arrange a call when its priority

The above points clearly show unprofessional attitude to a customer who has paid for service and the team behave like i am a dust bin and they can throw what ever they want and they expect me to like it

I hope you will have call records and i too have made records where the rm & the supervisor have accepted their mistakes – but do not want to refund – this is a clear case of theft / cheating where you have not kept your promises, but you still do not want to refund..

I have been told the money will not be refunded but i can transfer it t someone else who needs the service – why will i even recommend to someone else when i am not happy?

I shifted to new place 10 days back and hire packers and movers through nobroker. Now yesterday when i finally unpacked some last cartons i found that all of my pooja utensils and large serving crockeries are missing. I searched everyplace but didnot find it. The 4 men plus one driver who came they stole my stuffs. Nobroker r u sending thrives. Local packets and movers are far far better than you. I need very strict action against the thieves.

While searching for properties, received multiple calls to subscribe the relax plan for rs.2999.
The relationship manager assigned maintained the formal talk on a daily basis like a automated machine saying "i had a few leads, but they are not meeting the requirements" i will let you know on new properties.

He comes back with the old ones after few days (Which i already explore on the app) and say the same.

The postings are alos nor verified if it is 2bhk or a 3 bhk and the rm schedules a so called appointment blindly without confirming the details.

Total waste of money and time as well as i had to spend more time co ordinating with the rm and the owners as well myself.
I demand a full refund and compensation for the degraded services offered against what was falsely marketed.

The rm rahul has not called since last monday.

I paid around rs 8000/ and opted for a plan to let my house. A relationship manger by name swati was assigned since mid june when i paid.

After 3 months, no tenant could be found and i told her to close my account and refund as per contract terms.

Its 45 days since the date was over. Despite followups and promises by them, the money has not been refunded yet.

Created my account with no broker more than a year ago. At that time i faced issues with the payment and they said you were facing a system issue because of which you guys will be refunding me the money back in few days. I accepted it. The second time i tried the site, the same issue happened. I still accepted. Now, yesterday i received a call from one of their representatives, stating that there is no issue in your systems and that i c an now make the payment and i will receive all the details immediately, i made the payment today morning and i got a confirmation on sms and e mail about it. I checked for property details on the site and i received a notification saying that every number i have requested for will be sent to my email and mobile, 45 minutes passed and i called the customer service, a male rep spoke to me and told me he has escalated the matter and that i will receive the details within an hour on the contact number registered and he read out my number. After one hour i called again, and another female rep tells me that i cant get the details because my account is not activated and that the money will be refunded to me. I spoke to the manager aman who is absolutely useless. He too couldnt help.
How can they call customers and ask them to make payments when their acccount is not activated?
Why has my account not been activated for more than a year?
If my account was not activated, how did the otheer rep read out my number and details?
If my account was not activated, why would the site show that the details are being forwarded to my number and email? And note - the number and email id mentioned were mine and correct.

It has been more than 2 months since the deposit of security money made by me for biometric machine reallocation. During this period nobroker has neither refunded my deposit, not responded to my mails or calls.
To date, I have not heard anything from the rental agreement team regarding the return of the deposit money.
My deposit money amount was Rs. 7500. I am staying out of India, so it has become an headache for me to call them at Indian IST and beg for my money. And in addition to this whenever I try to call them they always promise me that they will give me a call back in an hour or two, but they never call me back or neither they drop any mail.
I am really fed up with their service.

Ref: id[protected]
Request for refund of subscription.

I have paid rs.19, 468.82 on 25th march, 2018 to the company for sale of house property at k r gardens, murugeshpalya bangalore, under money back scheme.

The offer price was rs.1.60 crore, negotiable.
I did not receive any inquiries from the company's side.
Finally i had to sell the property for rs.1.38 crore, based on the responses received from other brokers..
As per their terms i should get refund of about rs.15000/=

As suggested by them i have submitted the sale deed copy to the company and requested for
Refund of the the amount. Now, i was informed by them that their team has declined to
Refund the amount, giving a different interpretation that i have sold the property for a lower price.
There is absolutely no logic in declining my request for refund, giving such reasons.

Hi,

I am ruma subramanian residing in mumbai. I had made a payment to nobroker.com on 30th aug 2018 towards a rental agreement that they were supposed to provide to me. It has been almost a month and i have still not received the rental agreement from nobroker.com

I have been following up with them on calls but still no solution.

Please help or kindly suggest how to get this resolved quickly.

Hi, Myself vishnu, right now i am the customer of NoBroker (Date: 24 Sept 2018). When i am searching rent for house in Hsr layout came to know about nobroker. They called me so many times to take Relax Plan, they took requirements and said that are so many houses available for you. Just sit in office we are there for you to show you the house.
After paying the amount for Relax plan the relation ship manager "Soumya" called me twice in two days and said that right now there are
NO HOUSES AVAILABLE IN HSR LAYOUT.

I am calling them from last one day NoBroker is telling that "YOUR RELATION SHIP MANAGER IS NOT AVAILABLE PLEASE WAIT WE TRANFER YOUR CALL TO ANOTHER ONE" waited for 2hrs same message.

I AM REQUESTING/BEGGING NOBROKER PLEASE DON'T TEMPT US AND TAKE MONEY THAT YOU ARE THER FOR US.

GUYS PLEASE SWARE ME RIGHT NOW I AM CUSTOMER STILL I AM BEGGING THEM TO SHOW ME HOUSE IN HSR LAYOUT... NEVER GIVE TRUST ON THEM INSTEAD BELIVE LOCAL BROKERS.

RELATION SHIP MANGER: Sowmya V
MAIL ID: sowmya.[protected]@nobroker.in.
PH: [protected]
COMPANY: NOBROKER
AGENT: RAHUL
DATE: Sep 19, 2018

When i and my wife decided to go for no brokers packing and moving services, we thought they will provide the kind of service they claim to provide, but sadly it was a very bad experience for us. Here is what happened when we contacted no broker for the service:
1. They kept us calling every now and then
2. It seems there is competition and targets for the customer care people as they tend to fight among themselves
3. We got a lot of promotional messages (Literally mean a lot) which was and still is a headache.
4. They assure you of a very good and rather the best in town service
5. They take their 10% commission on booking only
6. They dont tell you about mathadi charges which we have to pay and ultimately the packer and movers team takes it from you even though no mathadi people come.
7. They boast of best packing of your belongings (But trust me it is not)

Now here is what actually happens:
1. Firstly we are unable to get through the no broker representative after repeated calls
2. Then the packinga and moving team comes 2.5 hrs late
3. Since they were late, they pack our things hastily and in a very bad way. They just stuff your stuff in their cartons and wouldn't even listen to you when you ask them to keep it properly. (They say kuch nai hota sir tension mat lo. Hamne aisa bahot kam kiya hai)
4. The bubble wrapping is not upto the mark.
5. Then we have to take out the stuff and give them their cartons back quickly as they are getting late (Because they came late)

There are many more small things which you would face. Very bad service i would say.

Not returning money back as guaranteed by them if they cannot get us a client and if we find from other sources. Their service was very poor to start with and not got any leads through them in spite of giving a hefty fee. Now after repeated requests and submitting supporting documents as asked by them now not even getting any response too from them.
Looks like it is a fraudulent attempt by an inefficient team to make quick money.
This definitely needs investigation.
https://www.nobroker.in/tenant/plans

Dear sir/madam,

I, mujtaba ahmed from mumbai, would like to inform that i have taken the services from no broker by paying them 3000+gst to help us in looking for the flats in the range 8 to 9k either 1rk or 1bhk in mira road or bhayander, however, they were unable to find it and the advertisements which we see on no brokers are all fake and outdated. The moment you see the ad and call them, they say that the flat is already gone. They took all our requirements but unable to deliver the promises to us and they are just waiting for the 45 days of time to get finished for the service. We were given a relationship manager to help us but she calls us and say that when it comes to specific religion there are no flats available and i could see the flats available in the above-mentioned range on the other websites with brokerage and without brokerage. Relationship manager is not at all helping us and she is not looking for a flat in a given range which i have told her. Therefore, i request them to refund our money and next time do not take the money from us when there are no flats available. I can find any other way of searching the flats. Whenever any customer wanted to pay the amount they need to mention a note stating that the good condition flats are not available in a specific area. I request the public to not to proceed with no broker as they are cheaters and not willing to help us and they don't have the proper flats as well. 99acres is much better than them. If they refund my money then i will take the case back.

Regards ahmed